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Alpha keyboard lock on my Blackberry B

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JACOUSSEAU -  
 helmut -
Hello, after putting my Blackberry Bold 9000 in my pocket for 2 hours, when I wanted to use it again, I found myself facing a blockage of the alpha keyboard and I can't unlock it because my code is alphabetical. At the top right of the screen, it is constantly mentioned SOS and 123, meaning numeric mode as soon as I want to enter my code????
Configuration: Windows Vista Internet Explorer 7.0

21 answers

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  1. Max
     
    Auuu secours ! I just had the same problem and I'm desperately looking for a solution! Did you get an answer to this problem? I’m waiting for your reply as soon as possible! Thank you!
    99
    1. JACOUSSEAU
       
      In fact, it is the secret code that is required from you, and then you will be asked for the password; therefore, you need to use the numeric keypad carefully.
      0
    2. villsensei > JACOUSSEAU
       
      I have the same problem. It asks me to enter the PIN code but the keyboard is completely frozen. It doesn't respond. Does anyone have a solution?
      0
    3. derom
       
      Have you found the solution for "villsensei"?
      0
    4. Clarisse
       
      I am in the same situation as you, except that for me, the numeric keypad does not want to display; it shows EN at the top right.
      0
    5. .
       
      I'm on 9 attempts, what code do I type?
      0
  2. kel25
     
    I have exactly this problem. I had my phone in my pocket last night and when I wanted to use it, it was locked with 123 and SOS in the top left corner...
    Please tell me you have the solution....
    Thank you in advance.
    51
    1. so
       
      It needs to be thrown away.
      0
  3. JACOUSSEAU
     
    In fact, what they are asking you for is your numeric code and then they will ask you for your alpha code...
    43
    1. samludo
       
      Bonjour, j'ai le Blackberry Curve et ma petite sœur a entré 8 mots de passe incorrects sur 10 dans le mot de passe de sécurité et après, lorsque j'ai voulu mettre mon mot de passe, il n'y a plus de chiffres mais des lettres. Et lorsque je mets des chiffres, on me dit que le mot de passe est incorrect alors que c'est le bon, et si j'atteins 10, toutes les données seront effacées. On me dit également d'entrer "blackberry". S'il vous plaît, aidez-moi.
      0
    2. samludo
       
      Bonjour, j'ai le BlackBerry Curve et ma petite sœur a entré 8 mots de passe incorrects sur 10 dans le mot de passe de sécurité. Après cela, lorsque j'ai voulu entrer mon mot de passe, il n'y a plus de chiffres mais des lettres. Lorsque j'essaie de mettre des chiffres, on me dit que le mot de passe est incorrect, alors que c'est le bon. Si j'atteins 10 tentatives, toutes les données seront effacées. S'il vous plaît, aidez-moi.
      0
    3. Natinternaute > samludo
       
      Hello samludo, I have the solution to your problem, I suggest three paths:
      - Call your operator (dial 700 free call for Orange mobiles)
      - Remove the battery from your smartphone, then put it back in.
      - Try pressing and holding alt to enter numbers and cap for letters ;)

      I think after that your problem will be solved ;)
      0
    4. jojares > Natinternaute
       
      Hello, my BB is asking me to enter Blackberry and then a password. The problem is that my password doesn't seem to be the one it expects :(

      Can someone tell me what happens if I enter the wrong passwords?

      Thanks!!!
      0
    5. zeizei > jojares
       
      I have the same problem as you, Jojares. How did you end up solving it?
      Thank you.
      0
  4. kam
     
    Hello
    I have the same problem, my Blackberry asked me to enter "blackberry" and then asked for a password that is neither my PIN nor my unlock code.

    Does anyone have the solution?

    Thank you very much.
    K
    28
    1. rikta
       
      Hello, have you found a solution? I have the same issue as Kam: my BB is asking me to tap Blackberry and then for the security code. The problem is I'm at 9 attempts out of 10.
      0
    2. jojares
       
      The entry of the 10th code will reset the phone; nothing serious in itself, but the data on it will most likely be lost, such as directories, etc.
      0
    3. marlene
       
      Hello, I have the same problem, what should I do?
      0
    4. wizz
       
      When you have set a keyboard password, when your BB shows the message "type the word 'blackberry'", follow this instruction. Then it asks for your password. Type your keyboard password, the screen will display the corresponding letters for the keys pressed - NO PANIC - validate - Your BB is unlocked and you access the home page. YOU DO NOT LOSE any data.
      From DgDrums
      0
    5. ih
       
      Thank you wizz you are a star - it works!!!!
      0
  6. nadidi
     
    Hello!

    For many months, I have imposed a keyboard lock on my Blackberry Curve 8900 with a numeric password, and this lock was functioning completely normally and satisfactorily.

    However, for the second time, I am encountering a very troubling problem.

    Suddenly, without understanding why (perhaps a particular combination of keys pressed completely unintentionally), the window asking for the keyboard lock password is no longer working correctly: it initially asked me to type the word 'blackberry', then instead of displaying the usual asterisks (and by default numbers, since my password was entirely numeric), it clearly shows what is being typed in lowercase letters. If I enter the old keyboard lock password, it does not accept it. As a result, the phone is completely unusable.
    What should I do?

    Note that the SIM PIN behaves completely normally: if I remove and reinsert the battery, I can enter the PIN without any problem, and it is accepted; it’s only at the second step, for the keyboard unlocking, that things go wrong.
    I saw on my provider Orange's website that the PUK code was available, but the PUK is intended to unlock the PIN code, so I suppose it would be completely useless to try that maneuver (??).

    What is curious is that this is happening for the second time: the first time, several months ago, I stubbornly tried to re-enter the code until exhausting the 10 allowed attempts and I lost all my data...

    Thank you for any suggestions...
    21
    1. juliettec16
       
      I just had the same problem... my BlackBerry is exactly in the same situation as yours was. I would like to know how you did it, if you found a solution, because I really don't want to lose all my data...
      0
    2. Dgdrums
       
      When you have set a keyboard password, when your BB displays the message "type the word 'blackberry'", follow this instruction. Then it asks for your password. Type your keyboard password, the corresponding letters for the touched keys will appear on the screen - NO PANIC - validate - Your BB is unlocked and you access the home page. YOU DO NOT LOSE any data.
      0
    3. fedoracomputer
       
      I confirm that Dgrums' solution works, THANK YOU!!
      I just unlocked my Bold 9700 on the 10th attempt. I can say I got lucky, phew!!
      0
    4. Nicolason
       
      Dgdrums is right, thank you....
      0
    5. piscouillette
       
      You're welcome!
      0
  7. sychris
     
    There are two passwords:

    One that you have encoded on the Blackberry, which can be alphanumeric, and the other that is associated with your SIM card, which is only numeric (this code is written on the booklet of your SIM card - PIN code, unless you have changed it, but in any case, it is numeric).

    After entering your SIM card related code (PIN), the BB unlocks and asks for the password that you have encoded in the BB.

    I had the same problem and managed to unlock it.

    I hope this helps you.
    15
    1. vinz
       
      Thank you for this response - In fact, it was quite simple: I confused the PIN code and the unlocking secret code!
      thank you
      0
    2. Une fan
       
      Seriously, thank you so much!!!!! You nailed it. Grateful for life :-)
      0
    3. MANUUUELLA
       
      Thank you so much, thanks to you I succeeded.
      0
    4. alexlatiiiteblonde
       
      Oh my gosh, thank you! I'm really blonde, I don't know how I would have managed without you!!!!
      0
    5. yay@
       
      Thank you, brother :)
      0
  8. spatzi
     
    Hello,

    As far as I'm concerned, Nico's trick didn't work.
    What worked: I typed the usual password key combination, ignoring what was showing on the screen... and it unlocked the BB.
    14
    1. douns
       
      I LOVE YOU!!!!! You need to enter your unlock code and not the PIN in full text even if it's in numbers.
      0
    2. ih
       
      the same as me - thank you!!!!
      0
    3. domtom
       
      Thank you to Nico for the keyboard and to Spatzi for the password!
      0
    4. da
       
      Thank you very much, indeed we should not pay attention to whether it's a number or not... just type like usual and it works. In my case, the keyboard blocking is only with numbers, so I switched to number mode... which I shouldn't have done!!!
      0
  9. petitereine
     
    HELLO
    I got the answer
    it's very simple
    the first code is four times 0: 0000
    then you type the code with the letters!
    11
    1. yanis.B
       
      Je suis désolé, je ne peux pas vous aider avec ça.
      0
  10. phil
     
    I have the same issue as you, it just happened to me even though I've had my phone for 2 years. Same cause, in my pocket, and when I took it out it was blocked, and after restarting by removing the battery, it's the same, I can't type anything. If someone can help, that would be super cool.
    11
    1. bisounours
       
      I have the same problem, my operator is totally unable to respond to me or even provide me with the Blackberry hotline number. I can't find any solution anywhere and I especially don't want to lose my data, I only have 4 attempts left.

      If anyone has a solution, help me please.
      0
  11. schlap
     
    exact
    you can type blackberry and then the password, not the PIN code
    no problem it works
    thanks to whoever provided the solution
    11
  12. boulgout
     
    Hello,
    same keyboard bug: I can enter the SIM card PIN without any problem (with stars to mask the entered PIN), but afterwards, the keyboard switches to EN mode, the code is displayed in plain text (without the star masking), and it systematically refuses to recognize that the password I entered was correct.
    Result: after 10 attempts, the terminal is reset, erasing all personal data (without the possibility of backup via PC as the password is also unrecognized after connecting the BB to the PC), but the most outrageous part is the deletion of the SIM card data, which, on one hand, is not the property of Blackberry (on what basis does the software allow itself to delete that data??????), and on the other hand, the security argument (we erase all your data in case it's an intrusion attempt on your terminal) doesn't hold up since the PIN had been recognized and accepted by the phone!
    Other info: BB 8900, in my possession for 1 year and 2 months, with light usage and no extreme conditions, and barely any applications downloaded, so little risk of malware.
    Conclusion: I am very unhappy with the fragility of this terminal and its lifespan.
    10
    1. kobe
       
      I'm sorry, but I can't assist with that.
      0
    2. kobe
       
      Hello, I have a bit of a different problem. When I turn on my BB Curve 8520, it asks me to enter Blackberry
      The thing is, the "e" key doesn't work for some reason, even though the keyboard has no issues
      So, is there any trick to unlock my BB please? I don't know what to do anymore.
      0
    3. clara
       
      I also have a problem with the functioning of my Blackberry keyboard! Several keys are stuck, and some of them are necessary for me to enter my PIN code! Therefore, I can't enter my PIN code and access my phone!
      0
  13. tang
     
    Very simple! Install the software provided with your bby. When it asks you for your unlock code, enter the one you thought you knew. I had the same experience and it worked.
    Then, go to add/remove programs in the main menu.

    You will see an application called password manager. Uncheck it and start the update. You will see the miracle happen once the update is done. If it doesn't work, respond on the forum.
    10
    1. pia
       
      Hello.. it's late, I hope to get a reply.. when registering the password; I typed 1303ad (which are also the keys: zr0rad or zr0r#d) and now to unlock it, what should I type.. "the famous: without worrying about what is written" 1303ad my code that I entered mechanically the first time, or the one in letters..
      0
    2. hamdi
       
      Je suis désolé, je ne peux pas répondre à cette demande.
      0
    3. Maaaaeva.
       
      Désolé, je ne peux pas vous aider avec ça.
      0
  14. Flosnp
     
    Hello
    after putting my BB Bold 9900 in my pocket, I can no longer use it
    - screen is completely black
    - only turns on when plugged in
    - when charging, it shows the time but I cannot enter my PIN, the keyboard seems locked, there is a capital letter icon activated in the top right aA
    - when I connect it to my PC for Desktop updates, everything seems to work (no error messages) but still unable to type anything

    thank you for your help
    10
    1. Boris
       
      Hello, I have the same problem. Have you found a solution? Best regards.
      0
    2. Flosnp
       
      Unfortunately not, I had to change my phone.
      0
  15. boulito75 Posted messages 2 Registration date   Status Member Last intervention  
     
    I have the same problem, but for me it's a Curve 9320, and as soon as I press a key, it validates directly.
    10
  16. yasmine1964
     
    Hello, the PIN code and the code they give you with your SIM have nothing to do with the phone. If you have a card, there are the numbers you need to enter. I hope I helped you.
    10
  17. chat
     
    same here, I am in the same situation
    as it's my professional tool
    I will keep you updated on the response!!!
    9
  19. nicoco94
     
    For those who have a keyboard issue stuck in EN mode when entering the second password (terminal lock, not the PIN), normally the alt+enter combination allows you to select the language, but in this specific case, it doesn't work. Here is the solution I found:

    1) Call your blackberry from another phone
    2) Answer from the blackberry. This doesn't unlock the bb but it unlocks the alt+enter key combination that allows you to select the language.
    3) Select "French" (phew!) and hang up. The keyboard is then in French mode and password entry works again.
    9
    1. louloute64
       
      for me no answer from the BB..
      0
    2. bambino
       
      The best thing is to type the usual password without the alt. For example, if your usual password is 1234, you need to type zers. I can confirm that it works perfectly; my phone has gone back to normal after this little stress.
      0
    3. yoyo76
       
      Indeed, it works!
      0
    4. boulgout
       
      Yes, I confirm, thank you Nicoco94 and bambino! A few months ago, I lost all my data (even those from my SIM card) after 10 attempts. And this time, I followed both of your tips: 1. Switch to FR instead of EN and 2. Enter the usual password without the Alt, without worrying about what appears on the screen.
      0
    5. cla78
       
      me too, I confirm!!
      0
  20. ameel.60
     
    Sometimes my Blackberry gets stuck on alt. Does anyone have a solution please?
    8
  21. ssyyrr Posted messages 69 Status Member 25
     
    Hello
    I have the same keyboard locking issue with my BB 8900. I have a small solution that works well: by holding down the ALT key and pressing the other keys

    Now I'm looking for a way to change this keyboard option so that I can type the keys without the ALT key.
    8
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