TV interruptions Freebox HD

Question

Hello,
I've had the Freebox HD (total unbundling) for about a month now, but the TV keeps cutting out constantly. I've done hard reboots and everything, but it still happens.
Does anyone have a solution or know what might be causing this???
Thanks in advance
bye

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JCcccc · Accepted Answer

I read on other forums that these disconnections were related to the box overheating, so I elevated it using 4 small shims placed underneath (cut stoppers), and since then there have been no more disconnections, whereas it wouldn’t stop before..

Just so you know.. ;)

kaelhula · Answer

I have the same problem, so up ^^ -- haha hahahaha

JCcccc · Answer

Same here, been a client for a month, recurring issue.. Does anyone have an idea where it could be coming from?  Thanks in advance

énervée ! · Answer

Hello,

I installed the Freebox HD about 3 weeks ago: only issues! A repairman came because the picture was freezing at times, result: it was a capacitor problem. I was charged 49 euros just for the removal of the capacitor, which I could have done myself, but the hotline conveniently omitted to mention this.

Since then, I no longer have the frozen screen issue, but I am experiencing random screen cut-offs (about every 5 minutes) after 1 hour, 2 hours of operation, for no reason. I've noticed that this happens on HD channels (TF1, France 2, la 6, and Arte). Despite frequent reboots and hard reboots, nothing works.

Who has found the solution? Where does this come from (for your information, my HD box is resting on a small support to avoid overheating and ensure good ventilation).

Thank you in advance.

YOYO59 · Answer

Same problem as you guys, the FREE support is telling me anything and especially has no solution. A few hours ago I placed my HD box vertically on its side and since then there have been no issues. The box being really hot, I think it’s a overheating problem.

TV interruptions Freebox HD

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