Bbox TV Frozen Image

hello
I believe I have tried them all. Orange tried to scam me, Free worked very well, no problem. Don't even get me started on Neuf, it's pathetic. SFR has bills that keep increasing for no reason, and now Bouygues, honestly, is the best. When I needed a technician, I found one, and someone who speaks French please understands what I'm saying without being racist. I like it when I'm understood, and they are very efficient. I'm going to stay with Bouygues.

Change operator..............
Bouygues mobile phone service => OK
Bouygues Internet Bouygues TV => Avoid
Doesn't work 40% of the time, requires constant manual reboots (waste of time, expect 1 hour every 5 days!!) and no guarantee of functionality.
Endless outages, especially on Sundays (try to contact technical support on a Sunday!!).
In short, for internet or TV, choose another operator.

thank you it works

Hello,

check out this forum: https://bbox-news.com/
--
A concerned person is not necessarily an idiot in a state of siege!!!!

aller voir Bouygues va vous donner une autre

I had the same problem, no worries, a quick call to Bouygues 611 and they'll update the box's operating system for you, no more issues since then.

same problem with sfr... after the updates: change of the decoder AND the box!!!
it's working somewhat except that they don't keep their promise regarding the promised connection and bandwidth...!
but knowing that neuf, tele 2, sfr and the like are likely to fall under orange's control (formerly wanadoo) and that france télécom... is also going to cause problems with layoffs!!!
we're not out of the woods!!!
... we're not being told everything!!!
--

the 'www' is also meant for communicating, sharing and exchanging, isn't it?

It's been a month and a half since I got the Bbox, and the television decoder is already not working anymore, in other words, I can no longer watch TV through the box!
It's a real obstacle course with customer service! They lead me on, they string me along! When all they need to do is change the decoder! There's no one on the ground!
They never answer my questions and accusations!
They give stereotypical responses
Long live progress!

Hello, I have the exact same problem, it's been going on for 3 months, I left SFR which was working to benefit from an offer - seemingly advantageous - but now I'm stuck, no movies, no shows, everything is scrambled. They have tried all the interventions, including changing the decoder, but nothing works... I'm so angry.

No, because you have a bandwidth issue. You should know that you need a minimum of 4 megabits to have TV, so if you have 4 megabits plus a computer that is on, then you don't have enough bandwidth. Otherwise, to check your bandwidth, you go into your router and see what your upload and download speeds are.

Ma belle-mère has a Bouygues decoder, but she doesn't have a picture; it says error, why?

I had problems with TV image interference
In fact, the bbox is very sensitive to interference - a lamp turning on - an electric motor starting.
Check on that side if you have any equipment that is causing disturbances. Indeed, the bbox is not really performance-oriented, previously with the freebox I had a lower speed and perfect HD. This is no longer the case with the bbox.
I will indeed go back to them when they have the mobile plans available.

Hello to all the cash cows.

Yes, we are cash cows. We pay for a non-existent service. And they threaten us if we say we want to cancel before the anniversary date.
For me, it's very simple: since I took Canal Sat via the BBox 10 months ago, I SEE NOTHING! How can I put it.......? The screen remains BLACK! No image, not even some scrambled images or a hypothetical pixel, NO, nothing, zero, nada on all the channels of the different packages, I only see TF1, F2, and M6; I should have just stuck with TNT, it would have cost me less and I could have watched TV peacefully. And it's not for lack of having contacted the 2 providers. On the other hand, a good point for Bouygues who went to great lengths to improve the situation: technicians, home calls, and mobile calls, commercial gestures... but nothing works! Canal / Bbox: incompatible. But I’m keeping the Bbox, solely for their involvement and the seriousness with which they address my problem. Meanwhile, Canal couldn't care less about my issue, hours on the phone... at 34 cents per minute. Now I'm just waiting for the moment to cancel, PHEW just a few more weeks to wait...
If anyone finds a way to exert pressure or get reimbursed, I'm all ears.
Oh by the way, I’m in the Paris region and not in the depths of Larzac... what a shame for Canal!
Alright, have a good television evening... I'm heading back to the cinema.......

Hello everyone

Here I am, venting and complaining too. They are all crooks.
I have an internet subscription with the brand with the ugly color.
I had previously an 8 mega subscription (6 rl) and they offered me TV for free, so I thought cool, a little check anyway, let's move on.
Now I'm enjoying the TV without issues, then I decide to play a game I used to play and surprise, crash, loss of connection.
To arms, shall I attack? I scan, disinfect, rescanned after a fierce struggle, no files or other parasites blocking me. I do a speed test and I rub my eyes, 1 mega. Could it be a bug? So I try again, 1 mega, hmm, I call the Orange folks. Luckily, I got a human with a working brain. He tests it too, same result as me. He digs a bit and tells me, "Ah sir, you have TV."
Either you stop the TV or ask the town hall to fund the network improvement. So, to all those who don't have a high speed, don't get Orange TV.
Orange doesn't inform you that the TV needs a large part of the connection; for me, it eats up 5 mega out of 6. Thanks, Orange.
Soon I'll be leaving them because I feel ripped off.

Hello,
To answer your question, I have Bbox, at first I had the same problem. I called customer service, explained it, and the person told me what to do since then I haven't had any issues.
MCM

Thank you for the information, I will go to the forum https://bbox-news.com/

Or on http://www.bbox-forum.net/forum.htm a lot of people have the same problem as you.