Bbox TV Frozen Image
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yvon51paca
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cathy -
cathy -
Hello everyone,
I just installed my bbox and I have a problem with the image on the television that gets blurry regularly (about every 3 seconds), making it impossible to watch a movie calmly. Before calling technical support, I'm asking the question on the forum to find out where it comes from.
18 réponses
The issue with the TV usually comes from a drop in bandwidth
- unplug the decoder
- turn off the bbox
- remove the adsj filter several times
- restart the bbox
- once connected to the internet, reconnect the decoder
- if it's still not good, it's the reset
this assumes you have only one telephone socket; if multiple sockets, test them all.
the TV works well with a bandwidth of 4.5 megas
do the bandwidth test on sprrdtest.net download speed
- unplug the decoder
- turn off the bbox
- remove the adsj filter several times
- restart the bbox
- once connected to the internet, reconnect the decoder
- if it's still not good, it's the reset
this assumes you have only one telephone socket; if multiple sockets, test them all.
the TV works well with a bandwidth of 4.5 megas
do the bandwidth test on sprrdtest.net download speed
hello
I believe I have tried them all. Orange tried to scam me, Free worked very well, no problem. Don't even get me started on Neuf, it's pathetic. SFR has bills that keep increasing for no reason, and now Bouygues, honestly, is the best. When I needed a technician, I found one, and someone who speaks French please understands what I'm saying without being racist. I like it when I'm understood, and they are very efficient. I'm going to stay with Bouygues.
I believe I have tried them all. Orange tried to scam me, Free worked very well, no problem. Don't even get me started on Neuf, it's pathetic. SFR has bills that keep increasing for no reason, and now Bouygues, honestly, is the best. When I needed a technician, I found one, and someone who speaks French please understands what I'm saying without being racist. I like it when I'm understood, and they are very efficient. I'm going to stay with Bouygues.
I am also very happy with Free, but recently when I wanted to choose the option to change my number, I did it and my Free Wi-Fi phone no longer works and they have been unable to resolve the problem for almost 2 months. I have therefore decided to ask for another line from Free to be installed today, and I will see if everything works; if the Wi-Fi phone does not work, I will switch to Bouygues. The other Free line is over 3 years old, so I have no fees to pay.
Good evening,
Personally, I am very happy with Bouygues. I have the Idéo plan. Of course, I have had a few issues like everyone else:
1. In August, they made a mistake on my bill. I called customer service, who corrected this error and to compensate me for the inconvenience and the call to customer service, they offered me an extra 30 minutes per month on my mobile plan for 3 months.
2. Regarding the TV, I also had a picture that was fuzzy. But for a little over a month, the problem has been resolved. I think we need to be understanding and remember that Bouygues has recently entered the internet market. Naturally, there are things to iron out; it can't be perfect right away. Furthermore, regarding the TV issue, I was very well informed about the problem and its progress through their website. It's reassuring to see that they are taking care of it.
I have been with Bouygues for a long time for phone services, and I have always been very satisfied with their customer service.
For those who have had issues with their customer service, I think you probably just encountered the wrong people. This is not the company's policy.
Personally, I am very happy with Bouygues. I have the Idéo plan. Of course, I have had a few issues like everyone else:
1. In August, they made a mistake on my bill. I called customer service, who corrected this error and to compensate me for the inconvenience and the call to customer service, they offered me an extra 30 minutes per month on my mobile plan for 3 months.
2. Regarding the TV, I also had a picture that was fuzzy. But for a little over a month, the problem has been resolved. I think we need to be understanding and remember that Bouygues has recently entered the internet market. Naturally, there are things to iron out; it can't be perfect right away. Furthermore, regarding the TV issue, I was very well informed about the problem and its progress through their website. It's reassuring to see that they are taking care of it.
I have been with Bouygues for a long time for phone services, and I have always been very satisfied with their customer service.
For those who have had issues with their customer service, I think you probably just encountered the wrong people. This is not the company's policy.
I am with SFR and have been without TV for a month and a half. When I contacted customer service, they put me on hold and then it got cut off. They were supposed to get back to me on my mobile in case of a cut-off, and I'm still waiting. The worst part is that I can't even make phone calls since the phone isn't working anymore...
As a result, we sent a registered letter, but to this day, we still have no response, and it’s been 5 days now.
We are thinking of changing operators to Bouygues, which seems pretty good.
As a result, we sent a registered letter, but to this day, we still have no response, and it’s been 5 days now.
We are thinking of changing operators to Bouygues, which seems pretty good.
Good evening, it’s been 48 hours since I had a serious problem with Neufbox SFR. Someone called me threatening to take legal action against me for a racial act and wanted me to apologize to the customer service representative. I only half understand what happened and he kept insisting on whether I was showing contempt. I thought I understood, and when I replied yes, it snowballed from there, and I ended up being insulted on my mobile phone. However, they can’t reach me when there’s a problem. But when it comes to taking action, they know how to get in touch.
I am very unhappy with Bouygues!!! How did you manage to get someone? I have been trying for a week and I can't reach anyone... the TV doesn't work, the picture is black and white and it glitches every 10 minutes, while with Free there was no issue with the same TV... they say you can call abroad but I can't do it, and it's not for lack of trying
it's ruining my life
it's ruining my life
Change operator..............
Bouygues mobile phone service => OK
Bouygues Internet Bouygues TV => Avoid
Doesn't work 40% of the time, requires constant manual reboots (waste of time, expect 1 hour every 5 days!!) and no guarantee of functionality.
Endless outages, especially on Sundays (try to contact technical support on a Sunday!!).
In short, for internet or TV, choose another operator.
Bouygues mobile phone service => OK
Bouygues Internet Bouygues TV => Avoid
Doesn't work 40% of the time, requires constant manual reboots (waste of time, expect 1 hour every 5 days!!) and no guarantee of functionality.
Endless outages, especially on Sundays (try to contact technical support on a Sunday!!).
In short, for internet or TV, choose another operator.
Hello,
check out this forum: https://bbox-news.com/
--
A concerned person is not necessarily an idiot in a state of siege!!!!
check out this forum: https://bbox-news.com/
--
A concerned person is not necessarily an idiot in a state of siege!!!!
same problem with sfr... after the updates: change of the decoder AND the box!!!
it's working somewhat except that they don't keep their promise regarding the promised connection and bandwidth...!
but knowing that neuf, tele 2, sfr and the like are likely to fall under orange's control (formerly wanadoo) and that france télécom... is also going to cause problems with layoffs!!!
we're not out of the woods!!!
... we're not being told everything!!!
--
the 'www' is also meant for communicating, sharing and exchanging, isn't it?
it's working somewhat except that they don't keep their promise regarding the promised connection and bandwidth...!
but knowing that neuf, tele 2, sfr and the like are likely to fall under orange's control (formerly wanadoo) and that france télécom... is also going to cause problems with layoffs!!!
we're not out of the woods!!!
... we're not being told everything!!!
--
the 'www' is also meant for communicating, sharing and exchanging, isn't it?
It's been a month and a half since I got the Bbox, and the television decoder is already not working anymore, in other words, I can no longer watch TV through the box!
It's a real obstacle course with customer service! They lead me on, they string me along! When all they need to do is change the decoder! There's no one on the ground!
They never answer my questions and accusations!
They give stereotypical responses
Long live progress!
It's a real obstacle course with customer service! They lead me on, they string me along! When all they need to do is change the decoder! There's no one on the ground!
They never answer my questions and accusations!
They give stereotypical responses
Long live progress!
If you are on partial unbundling, you can request an expert evaluation of your line on the website http://www.bbox-forum.net, maybe the team can help you find a solution to your problem, http://www.bbox-forum.net/..., in any case they were able to provide me with information, which allowed Bouygues to understand me and take me seriously! It's a strange world...
Good evening
It has been a month since I have been waiting for the phone
and now that I have it, I realize that I don’t have TV???
I need a TNT box that I don’t have
should I rent it?
should I buy it?
The store will tell me tomorrow
In any case, I am not at all satisfied with Bouygues and I regret having left Free
I would recommend Free instead
really
The customer service is terrible everywhere!
It has been a month since I have been waiting for the phone
and now that I have it, I realize that I don’t have TV???
I need a TNT box that I don’t have
should I rent it?
should I buy it?
The store will tell me tomorrow
In any case, I am not at all satisfied with Bouygues and I regret having left Free
I would recommend Free instead
really
The customer service is terrible everywhere!
You have to keep in mind that technical services by phone aren't worth a dime. The best thing is to go directly to the store, whether it's Bouygues, Orange, or any of the others in case of a failure. I'm with Orange for landline, internet, and TV, and Bouygues for mobile. When you’re face to face with an employee, they don't behave the same way as when you have them on the phone.
Hello, I have the exact same problem, it's been going on for 3 months, I left SFR which was working to benefit from an offer - seemingly advantageous - but now I'm stuck, no movies, no shows, everything is scrambled. They have tried all the interventions, including changing the decoder, but nothing works... I'm so angry.
No, because you have a bandwidth issue. You should know that you need a minimum of 4 megabits to have TV, so if you have 4 megabits plus a computer that is on, then you don't have enough bandwidth. Otherwise, to check your bandwidth, you go into your router and see what your upload and download speeds are.
I had problems with TV image interference
In fact, the bbox is very sensitive to interference - a lamp turning on - an electric motor starting.
Check on that side if you have any equipment that is causing disturbances. Indeed, the bbox is not really performance-oriented, previously with the freebox I had a lower speed and perfect HD. This is no longer the case with the bbox.
I will indeed go back to them when they have the mobile plans available.
In fact, the bbox is very sensitive to interference - a lamp turning on - an electric motor starting.
Check on that side if you have any equipment that is causing disturbances. Indeed, the bbox is not really performance-oriented, previously with the freebox I had a lower speed and perfect HD. This is no longer the case with the bbox.
I will indeed go back to them when they have the mobile plans available.
Hello to all the cash cows.
Yes, we are cash cows. We pay for a non-existent service. And they threaten us if we say we want to cancel before the anniversary date.
For me, it's very simple: since I took Canal Sat via the BBox 10 months ago, I SEE NOTHING! How can I put it.......? The screen remains BLACK! No image, not even some scrambled images or a hypothetical pixel, NO, nothing, zero, nada on all the channels of the different packages, I only see TF1, F2, and M6; I should have just stuck with TNT, it would have cost me less and I could have watched TV peacefully. And it's not for lack of having contacted the 2 providers. On the other hand, a good point for Bouygues who went to great lengths to improve the situation: technicians, home calls, and mobile calls, commercial gestures... but nothing works! Canal / Bbox: incompatible. But I’m keeping the Bbox, solely for their involvement and the seriousness with which they address my problem. Meanwhile, Canal couldn't care less about my issue, hours on the phone... at 34 cents per minute. Now I'm just waiting for the moment to cancel, PHEW just a few more weeks to wait...
If anyone finds a way to exert pressure or get reimbursed, I'm all ears.
Oh by the way, I’m in the Paris region and not in the depths of Larzac... what a shame for Canal!
Alright, have a good television evening... I'm heading back to the cinema.......
Yes, we are cash cows. We pay for a non-existent service. And they threaten us if we say we want to cancel before the anniversary date.
For me, it's very simple: since I took Canal Sat via the BBox 10 months ago, I SEE NOTHING! How can I put it.......? The screen remains BLACK! No image, not even some scrambled images or a hypothetical pixel, NO, nothing, zero, nada on all the channels of the different packages, I only see TF1, F2, and M6; I should have just stuck with TNT, it would have cost me less and I could have watched TV peacefully. And it's not for lack of having contacted the 2 providers. On the other hand, a good point for Bouygues who went to great lengths to improve the situation: technicians, home calls, and mobile calls, commercial gestures... but nothing works! Canal / Bbox: incompatible. But I’m keeping the Bbox, solely for their involvement and the seriousness with which they address my problem. Meanwhile, Canal couldn't care less about my issue, hours on the phone... at 34 cents per minute. Now I'm just waiting for the moment to cancel, PHEW just a few more weeks to wait...
If anyone finds a way to exert pressure or get reimbursed, I'm all ears.
Oh by the way, I’m in the Paris region and not in the depths of Larzac... what a shame for Canal!
Alright, have a good television evening... I'm heading back to the cinema.......
Hello everyone
Here I am, venting and complaining too. They are all crooks.
I have an internet subscription with the brand with the ugly color.
I had previously an 8 mega subscription (6 rl) and they offered me TV for free, so I thought cool, a little check anyway, let's move on.
Now I'm enjoying the TV without issues, then I decide to play a game I used to play and surprise, crash, loss of connection.
To arms, shall I attack? I scan, disinfect, rescanned after a fierce struggle, no files or other parasites blocking me. I do a speed test and I rub my eyes, 1 mega. Could it be a bug? So I try again, 1 mega, hmm, I call the Orange folks. Luckily, I got a human with a working brain. He tests it too, same result as me. He digs a bit and tells me, "Ah sir, you have TV."
Either you stop the TV or ask the town hall to fund the network improvement. So, to all those who don't have a high speed, don't get Orange TV.
Orange doesn't inform you that the TV needs a large part of the connection; for me, it eats up 5 mega out of 6. Thanks, Orange.
Soon I'll be leaving them because I feel ripped off.
Here I am, venting and complaining too. They are all crooks.
I have an internet subscription with the brand with the ugly color.
I had previously an 8 mega subscription (6 rl) and they offered me TV for free, so I thought cool, a little check anyway, let's move on.
Now I'm enjoying the TV without issues, then I decide to play a game I used to play and surprise, crash, loss of connection.
To arms, shall I attack? I scan, disinfect, rescanned after a fierce struggle, no files or other parasites blocking me. I do a speed test and I rub my eyes, 1 mega. Could it be a bug? So I try again, 1 mega, hmm, I call the Orange folks. Luckily, I got a human with a working brain. He tests it too, same result as me. He digs a bit and tells me, "Ah sir, you have TV."
Either you stop the TV or ask the town hall to fund the network improvement. So, to all those who don't have a high speed, don't get Orange TV.
Orange doesn't inform you that the TV needs a large part of the connection; for me, it eats up 5 mega out of 6. Thanks, Orange.
Soon I'll be leaving them because I feel ripped off.
Hello,
To answer your question, I have Bbox, at first I had the same problem. I called customer service, explained it, and the person told me what to do since then I haven't had any issues.
MCM
To answer your question, I have Bbox, at first I had the same problem. I called customer service, explained it, and the person told me what to do since then I haven't had any issues.
MCM
3 embeddings in 2, go 3 months and we say thank you who, thank you Bouygues!!!!!!!!!!! ok the service reimburses my recorded series well goodbye. How in Paris the city of light does ADSL not work........everywhere and yes you have to switch to cable!!! ex noos left for Bouygues and I find myself at noos through Bouygues, what a fool I am!!!!!!!!!! bbox beautiful invention that has a taste of remember our charming thief oh pardon Alice that slipped my mind!!!
Well, I'm neither a Bouygues employee... and this isn't an official forum... so I really don't care about the ads to be honest... a bit paranoid here, huh???
I really think that some members of this forum have quite a few problems with Bouygues' STB... and it's clear that you won't find a real solution here... too general... but good luck anyway ;-)
I really think that some members of this forum have quite a few problems with Bouygues' STB... and it's clear that you won't find a real solution here... too general... but good luck anyway ;-)
Hello, we received the bbox TV but no matter what we do when we plug it in and reconnect the cables, we only get a completely black screen on the TV! So, it's impossible to see if it has found any channels or not!!! Thank you for your advice.
I subscribed to the Bbox TV on July 26, 2011,
BBOX = scam
WE ARE ON SEPTEMBER 29, 2011, and to this day still no phone, TV, internet .......
Only incompetence at BOUYGUES - their BBOX is a joke --- I am sending my cancellation letter tomorrow.