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Base System Device Driver

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iliace -  
Hello,
I have an HP PC. After formatting and reinstalling the new system, when I access the Device Manager, I find that 4 devices are missing drivers. The first is an unknown device, and the other 3 are Base System Devices. After searching the HP website and forums, I found out that it's the Ricoh xD-Picture Card Host Controller, but I admit that I can't get them installed. I need your help to resolve this ongoing issue.
Thank you in advance.

Configuration: Configuration: Windows / Firefox 51.0

13 answers

  1.  Destrio5 Moderator
    Hello,

    What is the exact model of this HP PC?

    Which version of Windows is installed?

    Identification numbers of the mentioned devices?

    https://www.commentcamarche.net/faq/35597-trouver-le-numero-d-identification-d-un-peripherique
    1. iliace Author
      HP dv7 PC Windows Premium 64bit
    2. iliace Author
      je voulais dire Windows 7 Édition Premium
    3. iliace Author
      Excuse me, but I didn't understand anything; when I click on properties, it's empty, there is only basic system device.
  2. kaneagle Moderator
    So you need the identification numbers as Destrio5 requested

    Go back to Device Manager
    Right-click on a basic system device
    Properties
    Details tab
    Select the hardware identification number
    It's a number that should look like this for example:
    --> PCI\VEN_1180&DEV_0592&SUBSYS.......
    If needed, look --> here
    Post the number in your next message.

    Do the same with the other devices.
    The human being is at their best when things are at their worst.
    1. iliace Author
      Hello:
      Thank you for your reply
      Here is what I found
      1-Unknown device: ACPI\ENE0100

      2nd, 3rd and 4th base system device: Base system device value is empty at the bottom
  3. kaneagle Moderator


    Human beings are at their best when things are at their worst.
    1. kaneagle Moderator
      Finally, it's not a Ricoh!

      Try this one --> Jmicron

      Right-click on the driver --> sp58603.exe
      Choose --> extract all
      Go to the created driver folder --> sp58603
      Run setup.exe



      The human being is at its best when things are at their worst.
      1. iliace Author
        Super, merci Boucau, ça a fonctionné pour les 3 périphériques. Il me reste le périphérique inconnu.
    3. kaneagle Moderator
      Try this driver --> ENE CIR

      --
      Human beings are at their best when things are at their worst.
      1. kaneagle Moderator
        Does it work or not with the ENE CIR driver?

        --
        Human beings are at their best when things are at their worst.
        1. iliace Author
          I'm sorry I wasn't in front of the PC. Yes, the driver has been installed all in order.
          Thank you very much for the time you spent with me, honestly, great. Thank you again, have a very nice afternoon.
      2. kaneagle Moderator
        Hello,

        If it's indeed a Ricoh, try this one --> Memory Stick

        Right-click on the driver --> sp46999.exe
        Choose --> extract all

        Go to the created driver folder --> sp46999
        Run setup.exe



        --
        The human being is at its best when things are at their worst
        1. iliace Author
          Merci beaucoup
          j'ai extrait et exécuté, redémarré le PC mais ça n'a pas marché, il n'a pas installé les pilotes.
      3. iliace Author
        Yesterday I installed CardReader_Jmicron, the 3 drivers started to install but the installation failed with a red cross.
        1. iliace Author
          I found it was on the device description:

          PCI\VEN_197B&DEV_2383&SUBSYS_3624103C&REV_00
          PCI\VEN_197B&DEV_2383&SUBSYS_3624103C
          PCI\VEN_197B&DEV_2383&CC_088000
          PCI\VEN_197B&DEV_2383&CC_0880
          1. iliace Author
            Unknown device:
            I don't know what it is or what it's used for
            Model number:
            ACPI\ENE0100
            • ENE0100
            1.  iliace Author
              Ça a marché tout et dans l'ordre
              Merci beaucoup du temps que tu as pris avec moi pour résoudre ce problème, tu es super
              Très bonne après-midi
              1. iliace Author
                Honestly, you're a genius in computer science. When I went to install the program, I saw that it was the same one that was installed before the formatting.
                Well done.
                1. kaneagle Moderator
                  Happy for you.
                  Good evening.

                  --
                  The human being is at its best when things are at their worst.
                  1. iliace Author
                    Merci à toi aussi.