Error code 39 Solved

Question

Hello everyone,
after installing a new DVD burner, and a bad manipulation (driver deletion), I have an error code 39 (Windows cannot load the device driver for this hardware. This driver may be damaged or missing. (Code 39)
Do I need to reinstall XP, because the ones I downloaded from the DVD do not work? The problem is I don't have XP, it was already installed and anyway I can't use my drive, same error.
Thank you in advance for your help
Happy holidays

frederic · Accepted Answer

Sure! Here is the procedure, I did it yesterday and magically found my CD reader and burner again, it's actually a bug in CD Creator that adds files...

You can start by backing up your registry just in case your problem isn't resolved (I didn't do it but oh well):

Start
Run
type "regedit"
Ok

File
Export
File name: registry_copy
at the bottom: Export range click on "All"

Close the registry

Open the registry

Start
Run
type "regedit"
Ok

Completely delete the Upperfilters and Lowerfilters values from the following Registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Restart the computer.

There you go.

Bye

frederic · Answer

Hi Bernie,

I have the same problem as you and I'm stuck, I've gone through all the FAQs but nothing. I wanted to format my C drive but since my CD drive isn't working... If you have the solution, can you help me?

Thank you very much.

gral · Answer

I had the same issue. I called the support for my machine (Travelmate 8002 LCI), and they advised me to reinstall the machine, losing all my data...

I tried your method, and it works perfectly! No need to reinstall...

Thank you very much.

saturno4 · Answer

Well, hats off... I struggled for two days (I had the same problem) and there,... after this tip it's working, I tried everything reinstalling XP without formatting, copying drivers, regenerating the inf directory, etc.

;)

Thank you very much :)

djaeron · Answer

Bonjour, j'ai un câble pour connecter mon portable. Il me donne un code 39 à la fin, alors que d'autres personnes l'ont installé et il fonctionne. Que dois-je faire ?

Patrick 87 · Answer

Hello
I have the same problem as djaeron
I can't install my Sony v600i phone with WXP
When I go through adding new hardware, my PC finds it in the recently connected devices but then I get an error code 39.

david · Answer

THANKS a thousand times luckily there are good guys on these forums you take a thorn out of my foot  see you later

mouche89 · Answer

Hi, I have the same problem as you, I tried your solution, the problem is that when I type "regedit" in Run a window opens telling me "this file is used by another application"

can you help me
thanks in advance

fred · Answer

have you tried typing something other than regedit, for example msconfig?

Lyonnais92 · Answer

Hello,At the same time as you answer Fred's (good) question, could you clarify in what circumstances you lost the use of the CD player? (the same apparent issue, with 2 different causes, may imply two different solutions).See you later--It's written 10 + 10 = 100 and it's stated two plus two equals four.

sarah · Answer

Hello, I also have the prob with code 39. I can't always manage to resolve it. I run-export the file- after I can't find the bottom...everything???? help me because this equipment is for audio.

fred · Answer

start run regedit file export  a window opens and at the bottom of this window it says:  "Export range" and you click on All

nabbob · Answer

Hello everyone, I also have the same problem and when I try to delete 4d36e965-e325-11ce-bfc1-08002be10318 it won't let me delete it, it says impossible to delete, error when deleting the key.

What should I do?
Thank you.

aleksandr · Answer

Thank you a thousand billion times... I've been working on this problem since this morning, with complicated answers involving the download of elusive drivers, etc., I've tried everything. I didn't even believe it anymore and I saw myself reinstalling everything without a drive or external hard drive to back up my files. And then, a little tweak and it works. Hats off!

sephiroth · Answer

Salut, j'ai eu le même problème que vous et je fais ce que Frédéric a dit, et ça marche (enfin je n'ai pu qu'effacer LowerFilters car l'autre fichier n'y était pas, donc pas supprimé) sauf que maintenant mon lecteur Windows Media ne le détecte plus pour graver alors s'il te plaît aide-moi.

Attilio · Answer

Hi, I have the same problem as all of you, and I did what Frederic suggested but it hasn't changed anything for me. I need your help.

Medh · Answer

So I have a problem where my computer responds with an error code 39
I've had my computer for 5 years and until now there has been no issue with the disk reader and burner until this morning..
The disk reader works but the computer does not recognize CDs..
I went to the device manager and saw the icons for my CD and DVD drives with a yellow exclamation point in front..
I checked what was wrong and it told me there was a problem with the drivers..
Should I make the changes noted above or is there a simpler solution???
I really need help
thanks!!

THomas Guasch · Answer

VISTA: same problem under VISTA. I lost 4 hours! The Registry solution with the Lower and Upper filters values works perfectly  A thousand thanks to this forum!  THomas G.

Anonymous user · Answer

Hi,
same problem for 24 hours... same reaction (pulling your hair out? burning the computer?)... and same pleasure in discovering that a solution exists !!
I propose we erect a statue to Frédéric or anyone who managed to get us out of this bind!
Have a good day.

Crows · Answer

I had the same problem, I started to get anxious, then I typed the error message on Google and it took me to this site and there I came across Frédéric, I did what he said and.....IT WORKS, thanks again!!!!!!!!!!!!!!!!!!

Erig · Answer

Hi,Thanks to your answers, I was able to solve my problem, thanks Google (You are my friend) and thanks to the forum.Thank you all for your insights...

Alex from Tahiti · Answer

MAURUURU (THANK YOU) FROM TAHITI FOR THIS SOLUTION !!!! I had been struggling for 8 days! I even bought an external DVD drive, but I couldn't install the generic driver either, so I'll be able to take it back to Carrouf for a refund (yes, there is Carrouf in Tahiti too ;-) ) Bye!

coquillette · Answer

Thank you to Frédéric for this solution, I have finally found my smile thank you

Geo · Answer

Deadly! Thank you, Frédéric!

Groupir · Answer

Hi,  Despite the removal of LowFilters from the registry (UpperFilters wasn't there) and restarting the PC, reinstalling the driver still returns the "code 39" error.  Any other ideas?  Thank you.

Céline · Answer

Even after 3 years it still works!! on a new PC and on Vista!!   THANK YOU FREDERIC I say!!  I was about to smash the PC on the ground!  thank youuuuuuu it works :D

ernestlechat · Answer

I greatly thank Frédéric for this tip that could have ruined my evening (after a good day at work just the way we like it....) Well NO!!! Everything was resolved perfectly. Yet, I was afraid to get started......  One last little question: Can we delete the backup afterwards?   Thanks again

sounounou · Answer

Really great job on your response!!!! I'm in Montreal on vacation with a couple of friends, and here I am able to solve the CD player issue even though they tried everything, even took it to get repaired, but to no avail. It works perfectly now, and we will be able to listen to CDs. A big surprise awaits them tonight, and this is thanks to you. Bravo!!!!!

Fokeltok · Answer

Thank you very much for this tip that also works under Vista (I just tested it, as I'm using Vista for the first time! and on a computer to fix for a kid), BUT... Additional question: how did the author find this solution? By what "miracle" can one find A key in the registry?  Come on, be nice, just a little hint... Please...

marian · Answer

Good evening, at noon, my reader simply stopped working and showed code 39. The operator explained that I need to back up and reinstall everything. But I just changed computers, and I've been doing nothing but reinstalling for a month. Then, when I called my brother and his wife, he looked it up online and found Frédéric's post. I'm not a pro at fixing breakdowns, but with courage, I decided to give it a try, and my brother guided me. I have Vista, and “Run” is in properties, but we made it, we followed the instructions to the letter, and when the computer restarted/ EUREKA, it works!!! Thank you all so much. As for the operator, quite unpleasant by the way, she should come take a little tour here.  Sincere congratulations Frédéric, and no matter the key to the miracle, the important thing is to have had the kindness to share with all of us, even after a few years, it still works. Best wishes MARIAN

driou · Answer

I love you, man.

arthur · Answer

everyone, I have a problem with code 39 but regarding the keyboard I can no longer use it, I have to use the on-screen keyboard. Do you have a tip? Thanks!

Engel Von Evilstein · Answer

Code 39 under Vista. After deleting the mentioned files, it works again. Thanks for the great fix!!!

JINITY · Answer

Hello everyone,  after having the same issue, I went into the heart of the system to erase the uppers & lowers & miracle the drive appears again in My Computer, and works again, the only problem is the burner doesn't work (it does both).  Is there another procedure to follow?  THANK YOU TO EVERYONE

samia · Answer

Hello, it's Samia. Frederick, I did what you said, but when I type "regedit," it tells me that my administrator has disabled registry editing. What should I do? Please, thank you. I've been using this computer for 2 weeks. Thanks for your help.

Jaco53 · Answer

A big thank you to you Fred, you’re awesome!!!

Flo · Answer

Hello, does this operation erase everything on the hard drive or not? Thank you

Tidus · Answer

Thank you very much, I just did it and my reader works again! Flo, you can do it without fear of losing your files!

fati · Answer

I followed the steps for error code 39 but I can't delete the indicated components; I don't know why. Thank you.

A-Sir · Answer

More than 3 years later, the pipe still works just as well (NTI CD&DVD Maker-7 on Windows Vista at fault). A big thank you :D

valerie56 · Answer

I would like to congratulate Fréderic for his very kind participation in rescuing internet users;    impeccable procedure for recovering the CD drive     a big thank you Fréderic; you saved my computer

Gohliat · Answer

Hello Frédéric,I followed your instructions to the letter and, as if by magic, the reader reappeared.But now, the computer is lagging like crazy on the internet to load pages, scroll them, and open the browser.Everything else works wonderfully, just the internet is slow.If you have a solution, it would help me a lot because I need the internet for my research and work.I have Windows Vista Home and Internet Explorer version 7.0.Thanks in advance.

Laeti · Answer

Thank you very much for this amazing solution!!!  Problem solved :D

Bailey85 · Answer

Same problem since 9 PM, it's 11 PM and I finally managed to find my CD player.  A big thank you to you, Frédéric.

Jetshoot · Answer

Hello,  I have the same problem. I applied the solution but I can't find the upper and lower values. Is there a solution in this case??

Ashitaka · Answer

Hello, I have the same problem as Jetshoot! The values are missing! (And instead of "congratulations, thanks," a little help for those who are in trouble wouldn't be amiss)

Jetshoot · Answer

Hello, As for me, I re-installed Win XP. The problem was due to the update of the chipset for the graphics card.

l'union fé la force · Answer

YYYAAAAHHHOOOUUUU !!! It works for me too! FREDERIC T THE BOMB OF A BALL! Honestly, I would never have figured it out; I'm a complete loser in tech, and fortunately... you're here!! If you have a problem with mechanics or geography, I'm here! Pay it forward  PS: it was following a webcam installation, ciao

manic · Answer

Hello,   I have this problem but for the Microsoft kernel audio mixer.....   Is the procedure the same???

val · Answer

Hi,   I also have this error 39 problem  I'm on Vista and I'm stuck right from the start because I can't find where to type regedit.   And when I type run in the search, it takes me to open folders that have nothing to do with it (it actually opens my emails)   I'm lost, please help me!!!!!!!!!!!!!!!

valessia · Answer

Well, if I search carefully, I can get up to the deletion of the key and its subkeys, but then it doesn't work anymore!  My computer doesn't want to know anything and won't delete the key,  what should I do??  Thanks

valessia · Answer

YES YES YES it works!!!!!!   I struggled a bit, it's true, but with perseverance, everything works out.   I deleted the Upperfilters and Lowerfilters, and after a little miracle restart, everything is working again.   I was losing hope, and you saved me.   A thousand thanks, Frédéric.   Valérie

Crassus · Answer

Hello everyone, my problem is not exactly the same. I was running Vista and I reinstalled XP instead. Only the driver for my Wi-Fi card seems to be incompatible with XP; it recognizes it but there's still a small exclamation point on it in the device manager. I've tried everything and I'm starting to crack, but still, having WLAN on your laptop is pretty handy. Here’s the name of the device: fujitsu siemens wlan 802.11/g(sis163u) thanks a lot in advance!

GLOUBIBOULGAS · Answer

thank you very much for this GENIUS advice...  thank you thank you thank you!  GLOUB

nonofj · Answer

Hi everyone,I have the same code 39, but when installing a driver for the webcamI tried the proposed modification but it didn't work for my problemIs there another key to tweak?Thank you for your help.

michel · Answer

Thank you to Fredéric, 3 years later, his registry trick still works. I had the same error code with Windows Vista (the DVD reader/burner disappeared!! Why??) I did the trick on the registry and miracle.. I found my DVD burner again! Bravo again

killer_khan_78 · Answer

Hello, I have the same problem as Val with Vista and I can't find regedit, how is that possible??!!!! For God's sake, I'm begging you, help me, it's been almost 2 and a half months and I'm going crazy because of this drive!!!!!!!!!!! :(

valessia · Answer

Hello,   to access the registry editor in Vista, just click on start, type regedit, and then hit enter.  Vista will ask you for confirmation (as usual!!!), you confirm, and there you are in the registry editor!!!  Next, you need to completely delete the Upperfilters and Lowerfilters values from the following registry key:  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}  After that, restart your computer, and it should work.  Good luck.  val

killer_khan_78 · Answer

A big thank you to Val, thank you very much, I was about to get depressed because of that damn code 39!!^^ Many thanks to Fred and to this site^^

toma37MecA · Answer

I have this damn problem for over 2 weeks, but the big problem is I don't have Upperfilters and Lowerfilters in the registry key, thank you for helping me.

toungan · Answer

Thank you very much! It solved my problem!! Too cool!!

DT · Answer

Hello,  Great, it works  I had this information in the registry. By removing the values and restarting my computer, the CD-ROM came back.  I had the following values in the registry ??? LowerFilter PxHelp20 Cdr4_xp Pfc  HupperFilter Cdralw2k  My CD-ROM is a MATSHITA UJDA765A. I searched for the driver on the Internet, but I couldn't find it. While searching for Error 39, I found this discussion forum and this solution.  Thank you

Diop · Answer

Hello, Thank you Frederic, I had the problem and I was anxious. I googled on the web and I found your solution which saved me Thank you

mickael@ · Answer

Hello everyone  for error code 39 in the properties of the drive/burner with an exclamation mark in front, you can automatically delete the "upperfilters" and "lowerfilters" like this:  save this file on the desktop: http://docxp.mvps.org/b1n/DisparitionCD.inf then right-click on it, install it, and restart your PC accordingly.

bosstoutoune · Answer

Thank you very much for your solution.

rudi · Answer

Following message number 92  My CD-ROM is also a MATSHITA UJDA765A.  I don’t have the message "code 39", and the CD-ROM reads CDs, audio and data, perfectly, but not DVDs, neither movies nor data.  I searched for the driver on the Internet, to be able to read DVDs, but I couldn’t find anything. I only found a fwdm11.iso, which is useless; to reinstall, I would need something that ends in .inf  The computer is a Compaq nc6220, operating system WIN XP sp2  Can someone help me? Thanks.

ovelie · Answer

I'm not working, or I don't understand. Please help me.

ovelie · Answer

bonjour à tous, merci à ceux qui pourront m'aider. Moi, j'ai Windows Vista et mon lecteur de CD/DVD ne fonctionne plus, il ne s'affiche plus dans le poste de travail. Il me dit code erreur 39. Je n'y connais vraiment rien en ordi, quelqu'un pourrait m'aider s'il vous plaît en me disant comment faire pour régler ça ? Merci.

rorode · Answer

I am also on Vista, and I ran into the same problem with my DVD burner and thank you, but thanks to you everything is back to normal!!

danyele · Answer

Thank you very much for the player, thanks to you everything works again, it's fantastic, thank you.

red0606 · Answer

10,000.....000,000 thank you, it was driving me crazy, I've always wanted to update the drivers..., but this one is the best, hats off my friend.

Guest · Answer

Thank you for your valuable help.

TNT06 · Answer

Hello,  I've been struggling with my USB ports. Actually, they all work except when I connect my webcam or my scanner; they're not recognized, a yellow exclamation mark shows up in the device manager... I've downloaded the drivers, checked the cables, uninstalled everything and reinstalled it, I plugged them into the other ports next to them, and it still doesn't work. As soon as I plug in a removable drive, it works, but if I connect the scanner or the webcam, it makes a weird noise like a drive... help!!!!!! I haven't changed anything for a year, and suddenly it doesn't work anymore? I went to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE 10318} but I don't have the LowerFilters & UpperFilters values????? I'm left with the option of smashing everything by jumping on it with both feet!!! PLEASE HELP ME  Thanks in advance and....    _&#9829;&#9829;&#9829;_____&#9829;&#9829;&#9829;______&#9829;&#9829;&#9829;&#9829;___&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;___&#9829;&#9829;&#9829;&#9829; __&#9829;_____&#9829;_&#9829;_____&#9829;___&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;_&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;_&#9829;&#9829;&#9829;&#9829;&#9829;&#9829; __&#9829;______&#9829;______&#9829;___&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;-BIG-&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829; ___&#9829;___KISSES__&#9829;___&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829; _____&#9829;_______&#9829;_______&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;-KISSES-&#9829;&#9829;&#9829;&#9829;&#9829;&#9829; _______&#9829;___&#9829;__________&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829; _________&#9829;______________&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829; _________&#9829;________________&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829; _______&#9829;___&#9829;___________________&#9829;&#9829; _____&#9829;_______&#9829;_______&#9829;&#9829;&#9829;&#9829;______&#9829;&#9829;______&#9829;&#9829;&#9829;&#9829; ___&#9829;___KISSES__&#9829;___&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;____&#9829;&#9829;____&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;  I wish you a great day __&#9829;______&#9829;______&#9829;____&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;___&#9829;&#9829;___&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;&#9829; __&#9829;_____&#9829;_&#9829;_____&#9829;______&#9829;&#9829;&#9829;&#9829;&#9829;&#9829;__&#9829;&#9829;__&#9829;&#9829;&#9829;&#9829;&#9829;&#9829; ____&#9829;&#9829;&#9829;_____&#9829;&#9829;&#9829;__________&#9829;&#9829;&#9829;&#9829;&#9829;_&#9829;&#9829;_&#9829;&#9829;&#9829;&#9829;&#9829;

eve72 · Answer

Good evening,  in the procedure, it mentions saving the registry (I believe that's the name given), but when should the backup be done? I saved the link mentioned above, can I proceed with the procedure without risk? Is there no need for a backup with this link? Will my burner still work after this manipulation?  Thank you

TNT06 · Answer

Hi mikael@, don't you have a solution for my problems mentioned above... please? Thanks.

TNT06 · Answer

AGAIN ME HELP  Hello, I've been struggling with my USB ports. In fact, they work fine for everything except when I plug in my webcam or my scanner; they are not recognized, and a yellow exclamation point appears in the device manager... I have downloaded the drivers, checked the cables, uninstalled and reinstalled everything, and tried plugging them into the other ports, but it still doesn't work. As soon as I plug in a removable drive, it works, but when I connect the scanner or the webcam, it makes a weird beep like a drive... help!!!!!! I haven’t changed anything in a year and suddenly it doesn't work anymore? I went to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE 10318} but I don’t have the LowerFilters & UpperFilters values????? All I have left is to smash everything by jumping on it!!! PLEASE HELP ME Thank you in advance and....

TNT06 · Answer

Mikael@ Thank you for replying to me, I managed to fix it, I had a backup with CCleaner and the scanner is working again... strange!!! Don't do like me! BACK UP YOUR REGISTRY for the webcam, it's not guaranteed!!! See you soon  *#####* ___*########* _*###########* _*############* _*#############*_________*##* _*#############*_____*#######* _*#############*___*##########* __*#############*_*###########* ___*#############*############* ____*########################* _____*#######################* ______*#####################* ________*##################* _________*################* __________*#############* ___________*##########* ____________*#######* _____________*#####* ______________*###* _______________*#* ________________*

TNT06 · Answer

mikael@ thanks for the link I’ll keep it because I don't think it's won yet     *  /**\  /****\  ******  ||||||  ||||||  ||||||  ||||||  ||||||  ||||||  ||||||  ||||||  /\ . . .||||||. . . /\  /*\ . . .|||||| . . ./*\  /**\ . . |||||| . . /**\  /****\__||||||__/***\  \********||||||****/  \*****------*****/  \***°°°°°°°°***/  \**&#1092;*****&#1092;**/  /**&#1092;******&#1092;**\  /**&#1092;********&#1092;**\  |****************|  |******/¯¯\******|  \****/ . . . . \****/  \**/ . . . . . . \**/  \/ . . . . . . . \/

francoishaha · Answer

Hi, like everyone here, I have this problem 39, but it appears when I try to install a webcam on my computer. Can FRED's procedure help me? Even though it was for DVD players???

margo · Answer

I have Windows Vista and I can’t find my CD drive device. When I try to figure out what the problem is, it says it’s a code 39 issue, but I don’t know how to resolve this problem and I would really appreciate some help. Thank you in advance. I wonder if this issue might be due to this version of Windows?

mickael@ · Answer

Hello Margo  Save this file on the desktop: http://docxp.mvps.org/b1n/DisparitionCD.inf then right-click on it and click install and restart your PC as is.  It works for Vista.

margo · Answer

MILLE Thanks mickael@, your solution is the right one!!! After spending an hour on the phone with Acer, without finding solutions, I got yours and it's so great!!! Everything is back to normal!! Thanks again! margo

kool · Answer

Hello everyone  I have a huge problem, my SKYSTAR 2 PCI card that I used to install and make work as normal as possible, but for some time now since I put in a new processor and motherboard, I have the CODE39 problem and it won't go away  I tried the REGEDIT method and I didn't find the two files mentioned above  So please help me fix this

mickael@ · Answer

Hi   what equipment exactly has error code 39?

loulysunny · Answer

my card sat "technisat skystar2 pci"

mickael@ · Answer

Have you tried reinstalling the drivers: http://cinema.01net.com/telecharger/drivers/cartes-tuners/technisat/fiches/skystar-2-tv-pci-13840.html  or with the CD if you have it.

loulysunny · Answer

Yes, I downloaded even the latest driver from the official site and it didn't help, still the same problem.

mickael@ · Answer

Have you tried uninstalling the drivers in the device manager, then checking that your card is properly connected, and then reinstalling?  If the problem persists, you should post your own thread in the "hardware" section, explaining the problem well and posting an Everest report downloaded here: http://www.commentcamarche.net/telecharger/telecharger 116 everest  Sorry I can't help you more.

loulysunny · Answer

There is still no response either here or on the topic I opened, please make an effort.

Hélène · Answer

I did everything you mentioned about how to do it, but when I try to delete the 2 folders, it says "Unable to delete." If you have the solution, could you help me?

mickael@ · Answer

hi  try the "post 120" solution, it deletes them automatically.

joffrey · Answer

Thank you, I would have never found it on my own ;) I don't know how you know all this but GG :p

dinou58 · Answer

Hello, I have the same issue, my laptop no longer runs CDs, DVDs, etc. Error code 39, I am running Vista In the registry editor, I go to HKEY LOCAL MACHINE..... but I don't have the files to delete (only default reg RZ) If you have a solution, I’m all ears Thank you

dinou58 · Answer

Hello, I have the same issue, my laptop won't read CDs or DVDs anymore. Error code 39 and I am running Vista. In the registry editor, I go to HKEY LOCAL MACHINE..... but I don't have the files to delete (only a default reg RZ). If you have a solution, I would appreciate it. Thank you.

dinou58 · Answer

Thank you Mickael, I tried your second solution (installing CD disappearance) but when I right-click to install it, the hourglass turns once or twice and then nothing happens. It doesn't install... maybe another idea??? Thank you.

mickael@ · Answer

Nothing installs once you click install, restart your PC as is.

hevmar · Answer

Hello Fred,I'm sorry, I'm completely new to this, so I can't figure out my issue. When I type regedit, I get lost afterwards. Please help me, thank you.

hevmar · Answer

Bonjour, je ne sais même pas où se trouve exécuter.

baie · Answer

Good evening everyone, I tried to run EXECUTE>REGEDIT>etc... but I couldn't find the Upperfilters and Lowerfilters values. Since I just reformatted my computer, I haven't finished installing everything, so this is a problem... -_- Thank you in advance for your help!  PS: I'm running Windows XP.

baie · Answer

Super!! Thank you very much mickael@! :)

Skyblue · Answer

Hi, I have the same problem, but with a Genius Look 1320V2 webcam. I can't find any solution, and for regedit, since the values aren't the same as for a CD drive, I have no idea what to do. The webcam works on another computer without any problem, but on mine, NADA! I've tried everything except formatting because I can't afford to lose my data, and I already formatted less than two months ago. I hope someone can help me, thanks in advance, goodbye.

Skyblue · Answer

Thank you for getting back to me. Yes, I have installed the drivers, because the webcam works very well on my mother's laptop. The error code is (code 39). When I try to launch my webcam, my computer crashes, and a blue screen appears. I have tried many solutions, the latest drivers, I have uninstalled and reinstalled multiple times, but it still doesn’t change anything.

Skyblue · Answer

Thank you for replying, yes I have installed the drivers, because on my mother's laptop the webcam works very well, the error code is (code 39). When I try to launch my webcam, my computer crashes, and a blue screen appears. I have tried many solutions, the latest drivers, I have uninstalled and reinstalled many times, but it still doesn't change anything.

mickael@ · Answer

What does error code 39 refer to in the device manager?

Skyblue · Answer

I have error code 39 for my webcam, and in the device manager it says it's in the imaging device.

mickael@ · Answer

There is a conflict between the drivers. Have you tried uninstalling your webcam and reinstalling the drivers from their site here: http://www6.genius-europe.com/?tdfs=1&kw=Devices&term=Device%20Inventory%20Management%20System&term=Electronics%20Management%20Software&term=Customer%20Order%20Tracking%20Software&backfill=0? The drivers may have been updated.

Skyblue · Answer

Yes, I have already tried with the very latest drivers and it still doesn't work; I've read I don't know how many solutions that don't work at all, and now I don't know what to do anymore, and formatting is a solution that cannot be considered.

mickael@ · Answer

And an update of your video card?

Skyblue · Answer

I didn't even think of that.......(what a noob) I'll try it and let you know if it works.

Skyblue · Answer

So here I did what you told me, I updated my graphics card..........And everything is working, thank you very much for your advice, and I'm sorry to have bothered you, again, thank you ^^

Kmiyou · Answer

Sorry, I have this problem with my computer, but I can't find Run in the Start menu, I have Vista. If someone knows....

TNT06 · Answer

Hello, please I'm begging you, do you know how to get rid of this spyware?!!!! I've done Avast, Adaware, Spybot, CCleaner... it's still there, it automatically opens with other casino game pages or others... Can you help me? Thank you.

cedric · Answer

SCSI/RAID Host Controller Hi, I have a problem with my storage controllers, error code 39, with an exclamation mark, and I can't update it. However, I have an external hard drive that is detected, and when I connect my PSP via USB, it is not detected. I have Windows Vista Home Premium. Could someone please help me?

jojo44 · Answer

Hi everyone! I’m happy for you if it works again with Fred's trick, but no matter how closely I follow the instructions, it still doesn’t work after restarting!

jojo44 · Answer

It's all good! My problem got fixed by uninstalling an audio driver that "was not validated during the testing allowing for the Windows logo and checking its compatibility with XP." But I had to do several restarts and magically after one more restart, everything fell back into place (since I had no sound either!). But I should specify that Fred's method didn't help me! Good luck to everyone!.........

manon · Answer

thank you all we were just a simple family no good at computers, after a visit to the repair shop that was unable to solve our problem we desperately typed code 39 on the internet before stumbling upon your site by mindlessly following your process it worked thank you very much!!!!!!!

zenosa90 · Answer

Thank you very much to Frédéric who helped me find my readers.

Magnetix · Answer

Hello,  Indeed, the inexplicable things may seem trivial to some! ... A big thank you to Fred for this discovery which I am sure has helped many people to get through ...  Wishing everyone all the best  M@n

yzf · Answer

Thank you Mickael !!!!!!!! you're awesome !! hats off to you basssssss

sisko · Answer

Miiiiiiiiiiiiiiiiiiille milliards de fois merci à toi Monsieur Frédéric, moi ça me cassait la tête depuis 3 jours, j'avais les larmes aux yeux et avec ton explication tout a remarché meeeeeeeeeeeeeeeeeeeeeeeerciiiiiii.

fraize1950 · Answer

Instead of updating to Windows Vista, I mistakenly clicked on installation, which removed everything, and I had to start from scratch. The problem with the security updates is that three-quarters of them have failed, including the important ones. What can I do to restore all the security? Thank you in advance. Best regards.

kenr34 · Answer

Bonjour, moi aussi j'ai ce problème, mais Frédéric, je peux avoir ton adresse MSN car je ne comprends pas bien comment faire regedit et puis je ne sais plus. Merci de me le dire.

zalou · Answer

Hello everyone,  I have a code 39 on my burner after inserting a CD with bonuses that should install a small program to start the bonuses.  Anyway, I deleted the Upperfilters and Lowerfilters from the relevant key, restarted the PC, and the drive still hasn't reappeared.  I would really appreciate it if you could give me a little tip to get out of this, everyone here knows how annoying it is to have a missing drive. Since I only have one drive (which has disappeared), I can't even reinstall Windows or anything, so I'm stuck!  I need your help! Please ... :-)  Thanks again

antho22710 · Answer

Hi everyone, I’m having an issue Windows cannot load the device driver for this hardware. This driver may be corrupted or missing. (Code 39) Several possibilities, including: a missing driver, a corrupted binary file, an I/O problem on a file, or a driver that references an entry point in another binary file that could not be loaded. Uninstall the driver, then click on Scan for hardware changes to reinstall or upgrade the driver. Under the device's General Properties tab, click on Troubleshoot to start the Troubleshooting Wizard.  Does this mean it could prevent updates for XP?

antho22710 · Answer

Windows cannot load the device driver for this hardware. This driver may be corrupted or missing. (Code 39) It says that when I want to install my webcam P.S. Can this prevent the updates for XP? Help me

stef · Answer

Hello, same problem but with my Logitech USB keyboard, there’s no software to install and I have a code 39! I deleted upperfilters and lowerfilters but nothing has changed! Thank you very much for your help!!

Juju · Answer

Hats off to the artist, I was still able to watch my DVD with my girlfriend last night... you saved my evening!

ozner47 · Answer

Thanks to the two computer geniuses, I had a problem with Vista when installing a USB key for digital terrestrial television; drivers incompatible with Vista, then the problems with my two burners that disappeared with the famous code 39. Problems resolved with the little software that is very easy to use. After restarting the computer, the burners reappeared. Thanks again, guys. I'm a grandpa of 62 who struggles sometimes.

bouchon30600 · Answer

I can't find the key {4d36e965-e325-11ce-bfc1_08002b e10318} in HKEY_LOCAL_MACHINE\SYSTEM. Help!

calypso2B · Answer

Phew! I found it! Finally completely by chance! I was so desperate that I started uninstalling an "image" driver from my webcam and that's when my webcam turned on!! I opened Vlounge to check that my computer had recognized it and oh miracle, it was the case!!!

Aurélien-12 · Answer

It was a driver that was removed for my DVD burner. A simple system restore to a date before the problem appeared and it works again. I hope I helped someone.

coiffeur · Answer

I wanted to apply this method because I had the same problem on my in-laws' PC and upon restarting  the mouse and keyboard are unresponsive  so it's impossible to use the PC....  I'm in a mess.... especially since the PC isn't mine and I don't want to lose what they have on it (photos and other documents)   however at startup I can go into the BIOS: F1 destructive restoration F10 start safe mode F5 but once on the desktop nothing works anymore

yann83 · Answer

What a pleasure, thank you Fréderic !! It's been a month that I've been struggling with this error, I would almost call it a virus. I followed your advice to the letter, and voila, I got my two CD players back, you are a repair Jedi. Thank you ........

adeline59 · Answer

Hello, I personally had this error code 39 problem, so I tried to solve it by following all the steps (going to Hkey, deleting what was necessary, etc.) as indicated here https://www.commentcamarche.net/faq/3825-windows-pilote-endommage-ou-absent-code-39  after that, the problem is still the same! I still have the error code, I'm really fed up.  who can help me?

adeline59 · Answer

Yes, but I'm asking for help on the same subject; I'm not offering my help to anyone; it's different. :) Personally, I prefer to post on an old topic because when I open a new one, I'm often redirected.. Well, it doesn't matter.  Now that I've disabled it, I do have the bubble for new material, but when I click on it, the installation doesn't happen because it can't find the installation CD-ROM even though it's in my tower..  It's driving me crazy ^^

adeline59 · Answer

I can no longer edit my old post:  when it reinstalls automatically, I always get this error code.

mickael@ · Answer

return to the chosen device manager "update" choose the path of your drive yourself (manually)

adeline59 · Answer

I just tried to reinstall the driver.  When I do the automatic installation, I get code 39 in manual it tells me there's no better driver  As a result, my hardware is still not installed, I still have the installation bubble for new equipment and in the device manager, there's still the yellow exclamation point..  I think I'm going to take my MP3 player along with my tower back to the store :(

mickael@ · Answer

Have you tried this:  Save this file to the desktop: http://docxp.mvps.org/b1n/DisparitionCD.inf Then go back to the desktop right-click on the file and select "Install" and restart your PC.

adeline59 · Answer

Well, now I'm in code 18, so it's a bit off-topic, but for once someone is responding to me... The assistant can't find a better software than the one that's installed ><

mickael@ · Answer

You said, "I think I'm bringing my mp3 with my tower to the store."   Did you install drivers for your mp3?  If so, is it since installing those that you've had this problem?  Have you tried uninstalling the drivers for your mp3?   You can also try a system restore to a date before your problem.   PS: Are you on XP, Vista, or something else?

adeline59 · Answer

I'm on XP.  Actually, I installed my MP3 normally by putting in the CD and everything, and it installed itself. One day my MP3 stopped working, so I went to the device manager and there I saw a warning sign, or I saw that I needed to do some updates... and since then I've had a lot of problems, codes, etc.

mickael@ · Answer

Have you uninstalled the drivers for your MP3 player?  Have you attempted a system restore? Click start / all programs / accessories / system tools / system restore.

adeline59 · Answer

I don't know how to uninstall the drivers actually =/ And I prefer not to restore, I've already done a lot of things since this bug, it would annoy me to start over..

mickael@ · Answer

connect your mp3 then find your mp3 in the device manager, right-click on it and select "uninstall," disconnect your mp3 and restart your pc. and see how that works for your player.

adeline59 · Answer

I did what you told me and I still have the code 39.

adeline59 · Answer

up..

daviken · Answer

Thank you for your advice, MICKAËL.

TGD · Answer

Thank you for the little program (if we can call it a program, of course) from Mickaël!!  I had this issue 10 minutes ago, I was losing it, I typed: "windows cannot load the device driver for this hardware. This driver may be corrupted or missing. (code 39)" into Google and I found this tip!!  Thank you, sincerely.  PS: I'm on Se7en ultimate and it works perfectly on it!!

monpseudo · Answer

I also had this problem but with iTunes when downloading podcasts. I followed your method: it works. Thank you very much.

nath974 · Answer

since 2003 even today it works so well !!!! thank you fred !! I got my dvd player back..! thank you thank you

fraizealttitude · Answer

Thank you for your help; and on top of that, it's worth celebrating, it's the first time I've dared to enter The Register to touch something.

tango · Answer

Good evening and thank you for this tip that solved my problem 100%. If you don't want to stress for hours like I did.  A BIG THANK YOU.

valll99 · Answer

Hi when I arrive in 4d36e965-e325-11ce-bfc1-08002be10318, I have 00000 and properties and I can't find Upperfilters and Lowerfilters. What should I do?

massinissa · Answer

It works 100/100, thank you.

Marie_me · Answer

Hello  I have the same Code 39 issue regarding USB keys. I tried the procedure indicated by bondin777, but I don’t have a lowerfilter or an upperfilter. What should I do? Thank you for your responses.

JosBleau · Answer

Oh miracle ! :-)  I had the same error code for an imaging device (scanner) and I found the registry key named imaging device... deleted the value and HURRAY !!!  I was really at my wit's end with this problem that wasted so much of my time :-)

Error code 39

158 answers

Quickcheckermail bot installed by a pirate on my hotmail

Bastinsackobalby

Internet installation

Retrieve a photo sent to google lens

Temporary disabling of windows defender

Numerous malware and large useless files

How to translate and dub a video easily?

Vpn protection

Qhdtv issue

Differentiate my tiktok on my pc