SHEIN Package

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Louise -

I ordered on April 23rd and since April 27th it says flight departure to China, and since then nothing has moved. Has this ever happened to you?

8 answers

Answer 1 / 8 - Best answer
The best answer is the one that has been validated by our teams.
Lise
Hello, I ordered on 03/10/21 and since the 6th, it's been 4 days as of today, it's still stuck...
I'm extremely afraid that my package will never arrive. A friend of mine had the same thing happen two weeks ago, but she received hers early after 8 days instead of 12/15 days. She told me that as soon as she received her package, the steps appeared, so we concluded that it was a bug on the site... I hope it's the same for me, knowing that it got stuck at the same stage for my friend... I'll keep you updated.

47
1. lisaszn
  
  Hello! At what stage was your package stuck? Did you receive it like your girlfriend did in the end?
  
  7
2. Marine
  
  Hello, I ordered my package on October 4th and I'm still waiting for it; it’s stuck at the flight departure in China, I'm starting to panic...
  
  13
3. Cecilia40_3303
  
  I placed an order on Shein on 10/19/21 and it has been stuck at departure from the flight in China since October 22.
  
  1
4. Afrikarnak Contributor
  
  @Cecilia40_3303Re:
  
  Patience.. The package should already be at the last Departure Sorting Office.. Then there are the 'security checks'.. After that, we have to wait for a spot to open up on a flight to the correct destination..
  
  Reminder: extreme pressure on transportation means at the moment..
  
  Don't forget the customs clearance upon arrival (A few days..). Prepare the cash to settle the VAT and 'freight forwarding fees'..
  
  See you+
  
  1
5. Sousou
  
  @MarineBut did you finally receive your package on the right date because I have the same issue?
  
  4
Answer 2 / 8
jmarion3 Contributor
Hello...

I suggest you check the delivery times guaranteed by Shein ► On this link where it is noted
"Shein delivery time or How long does it take for Shein to ship?
When you place an order with SHEIN, we first need to process the order. Processing usually takes 1 to 3 business days. Delivery time will be 6 to 8 business days for standard shipping and 2 to 4 business days for express shipping.

The delivery time does not include a processing period of 1 to 3 days required to process your order from the date of your order.

Shein will do its best to deliver your package as soon as possible. However, additional time may be required due to invalid addresses and customs clearance issues."

In my opinion, your package is well taken care of, but you need to wait a few more days...
Talk to you later for your comments, but if none ► Resolved

1
Answer 3 / 8
SARAH
Hello, have you received your package yet?

I also placed an order on May 5, 2021, um, 2 orders, and the tracking status is stuck on "departing flight from China." I hope to receive it. And Shein is unreachable; I've tried by phone, Facebook, and Instagram, and got no response.

8
1. nananana2412
  
  Hello, have you received your package? Because mine has arrived and I haven't received anything.
  
  0
2. Loulou
  
  @nananana2412Hello
  Yes, it was one week late but I eventually received it.
  
  0
3. Nuray
  
  Hello, did you finally get it? Or not?
  
  0
Answer 4 / 8
nananana2412
Hello,
it's happening to me right now since July 1st, my package left for China and now it's July 6th and it hasn't moved.

3
1. Nuray
  
  Me too.
  
  0
2. Nuray
  
  I also think that we're going to have a delay since the 1st.
  
  0
3. nimi2205
  
  Hello, it's exactly the same for me since the 8th, I don't know how that happened.
  
  1
4. Lasdoudas
  
  Hello
  The customs clearance zone is not likely to be ready anytime soon. It's been over 10 days for me. Knowing that if it is at customs, it is to apply customs fees; otherwise, there wouldn't be this much delay.
  This morning, an advisor offered me a refund, and I accepted.
  
  0
5. Pouet
  
  Hello, have you received your package since then?
  
  0
Answer 5 / 8
Saam
Same for me, blocked since July 3rd and it hasn’t moved.

0
Answer 6 / 8
Srahmani12
Hello, have you received your package since we told you that?

-1
Answer 7 / 8
Hmz
Yes, I also see "China is accepted at the Airline distribution center IN TRANSIT," it hasn't moved since December 29.

-1
Answer 8 / 8
moihaha
No, never, but it can take longer or it's usually a bug, don't worry.

1

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