Incorrect side-by-side setpoint configuration

Solved
Hello,

Having recently been forced to restore Windows, I am in the process of reinstalling my drivers.

I am encountering a problem with Logitech Setpoint 6.69.126:
When attempting to launch the software after installation (in administrator mode, otherwise nothing happens)

I then receive the error message:
The application failed to start because its side-by-side configuration is incorrect. For more information, please see the application event log or use the command-line tool sxstrace.exe


I'm not sure how to use the latter two tools, so I'm seeking your help... After doing some research, I believed I understood that it was necessary to recover Microsoft Visual C++ libraries, but I'm not very familiar with this area and I prefer to get advice before I proceed.

Thank you in advance for your help!

Configuration: Windows / Firefox 74.0

2 answers

  1. Moderator
    Hi,

    Immediately after restarting to get the error message again

    Right-click on This PC > Manage > Event Viewer > Windows Logs > Application

    Find the error with a red icon related to SetPoint, and copy me the details (Ctrl+C / Ctrl+V)
    0
    1. Moderator
      If I understood correctly, when trying to launch Setpoint, I get the following details from the event observer:
      Microsoft.VC90.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" 
      C:\Program Files\Logicool\SetPointP\SetPoint.ex
      e
      0