Windows update error code 8024402c

Solved

urguo -

Hello, for some time now I haven't been able to install Windows Update updates, in fact, an error code 8024402c appears.

I must have caught something.

Also, in regedit HKEY LOCAL MACHINE/SOFTWARE/POLICIES/MICROSOFT/.... I no longer have Windows Update.
The Windows Update diagnostics tool doesn't work, AdwCleaner, the KB3125574 update, nothing helps.
In the Windows Update diagnostic tool, I have an error message: 0X8024402C (2016-12-21-T-12_06_54) not fixed.

With all my thanks.

Véro

9 answers

Answer 1 / 9
kaneagle Moderator
Hello,

Try this tool --> FixitCenter

--
Human beings are at their best when things are at their worst.

0
1. urguo Author
  
  Thank you, I tried to download fixit but an error message appears: Unable to download troubleshooting utilities,
  Check your internet connection.
  
  0
Answer 2 / 9
kaneagle Moderator
Right-click on the network icon in the notification area
Troubleshoot.

--
The human being is at its best when things are at their worst

0
1. urguo Author
  
  I have no connection issues, that's what's strange.
  
  0
Answer 3 / 9
kaneagle Moderator
Try a repair with Windows Repair
Check this --> tutorial

--
The human being is at their best when things are at their worst.

0
1. urguo Author
  
  Thank you, I cannot download Windows Repair, an error message indicates:
  Check your internet connection.
  If you have a firewall, disable it or add an exception.
  So I disabled the firewall, but nothing works, still the same message. I added an exception for Reimage PC, but that didn't work either.
  Thank you
  
  0
Answer 4 / 9
kaneagle Moderator
Run an sfc.
Go to start
All programs
Accessories
Right-click on --> command prompt
Choose --> run as administrator and confirm
Type --> sfc /scannow and hit enter.

A system file check will take place.

--
The human being is at its best when things are at their worst.

1
1. urguo Author
  
  Thank you, I'll do it right away.
  
  0
2. urguo Author
  
  @urguoSystem Check
  The Windows Resource Protection program found no integrity violations.
  
  0
Answer 5 / 9
kaneagle Moderator
Download this --> WinUpdateFix

Run it
In the services, check that everything is started and is set to automatic
In selection, click on All and Run
Restart the pc.

--
Human beings are at their best when things are at their worst.

1
1. urguo Author
  
  WinUpdateFix executed Report:
  No application is associated with the specified file for this operation:
  Line#
  1175:Run,%RapportFiles%
  Thank you
  
  0
Answer 6 / 9
tanteelise Contributor
Hello,

check here if you have a solution that would work:

https://forums.commentcamarche.net/forum/affich-33952332-centralise-windows-update-qui-boucle-cherche-dans-le-vide

best regards

ps: greetings kaneagle :)

--
"The little I know, I owe to my ignorance." (Sacha Guitry)
Absence of responses from 5 to 7 PM, thank you for your understanding :)

0
1. urguo Author
  
  I downloaded WSUS Offline Update download and without success, when requesting the Windows update I still get the same error code 8024402c
  Here is the report:
  12/22/2016 01:41:14.74 - Info: Starting WSUS Offline Update download (v. 10.8.1) for ofc glb
  12/22/2016 01:41:14.74 - Info: Option /includedotnet detected
  12/22/2016 01:41:14.77 - Info: Option /verify detected
  12/22/2016 01:41:14.80 - Info: Option /exitonerror detected
  12/22/2016 01:41:15.54 - Info: Set time zone to LOC-1:00
  2016-12-22 01:41:15 URL:https://download.wsusoffline.net/StaticDownloadFiles-modified.txt [138/138] -> "../static/StaticDownloadFiles-modified.txt" [1]
  2016-12-22 01:41:16 URL:https://download.wsusoffline.net/ExcludeDownloadFiles-modified.txt [0/0] -> "../exclude/ExcludeDownloadFiles-modified.txt" [1]
  2016-12-22 01:41:16 URL:https://download.wsusoffline.net/StaticUpdateFiles-modified.txt [63/63] -> "../client/static/StaticUpdateFiles-modified.txt" [1]
  2016-12-22 01:41:16 URL:http://download.wsusoffline.net/ExcludeUpdateFiles-modified.txt [0/0] -> "../client/exclude/ExcludeUpdateFiles-modified.txt" [1]
  12/22/2016 01:41:16.84 - Info: Updated static and exclude definitions for download and update
  12/22/2016 01:41:17.65 - Info: Downloaded/validated mkisofs tool
  12/22/2016 01:41:18.19 - Info: Downloaded Sysinternals' tools Autologon, Sigcheck and Streams
  12/22/2016 01:43:20.24 - Info: Downloaded/validated most recent Windows Update catalog file
  12/22/2016 01:43:25.62 - Info: Verified digital file signature of Windows Update catalog file
  12/22/2016 01:43:28.95 - Info: Created integrity database for Windows Update catalog file
  12/22/2016 01:43:57.11 - Info: Downloaded/validated installation files for .NET Frameworks 3.5 SP1 and 4.x
  2016-12-22 01:43:58 URL:https://download.wsusoffline.net/ExcludeList-superseded-exclude.txt [440/440] -> "../exclude/ExcludeList-superseded-exclude.txt" [1]
  12/22/2016 01:45:09.98 - Info: Determined superseded updates
  12/22/2016 01:45:10.03 - Info: Determined static update URLs for dotnet x86-glb
  12/22/2016 01:45:26.16 - Info: Determined dynamic update URLs for dotnet x86-glb
  12/22/2016 01:45:28.59 - Info: Downloaded/validated 1 statically defined updates for dotnet x86-glb
  2016-12-22 01:45:29 URL:http://download.windowsupdate.com/d/msdownload/update/software/secu/2013/06/ndp35sp1-kb2840629-x86_3a7890d49029e2383d7887b5abbd771cea442edf.exe [1211528/1211528] -> "../client/dotnet/x86-glb/ndp35sp1-kb2840629-x86_3a7890d49029e2383d7887b5abbd771cea442edf.exe" [1]
  2016-12-22 01:45:33 URL:http://download.windowsupdate.com/d/msdownload/update/software/secu/2013/08/ndp35sp1-kb2861697-x86_00011f82279874680d2d5812aad94303aa4af7db.exe [1783944/1783944] -> "../client/dotnet/x86-glb/ndp35sp1-kb2861697-x86_00011f82279874680d2d5812aad94303aa4af7db.exe" [1]
  2016-12-22 01:45:37 URL:http://download.windowsupdate.com/d/msdownload/update/software/secu/2016/12/ndp45-kb3210139-x86_3216380b0af48b23841bae293dfa3c2a5043e347.exe [45011704/45011704] -> "../client/dotnet/x86-glb/ndp45-kb3210139-x86_3216380b0af48b23841bae293dfa3c2a5043e347.exe" [1]
  2016-12-22 01:45:38 URL:http://download.windowsupdate.com/d/msdownload/update/software/secu/2016/12/ndp46-kb3204805-x86_7548c217fbe0c7f28d6517cadc157ebdf11a5e12.exe [2491600/2491600] -> "../client/dotnet/x86-glb/ndp46-kb3204805-x86_7548c217fbe0c7f28d6517cadc157ebdf11a5e12.exe" [1]
  2016-12-22 01:45:38 URL:http://download.windowsupdate.com/d/msdownload/update/software/secu/2016/12/ndp46-kb3205379-x86_3cc28a8988bda1e6dbd68e968dec2ecd24195220.exe [2491528/2491528] -> "../client/dotnet/x86-glb/ndp46-kb3205379-x86_3cc28a8988bda1e6dbd68e968dec2ecd24195220.exe" [1]
  2016-12-22 01:45:41 URL:http://download.windowsupdate.com/d/msdownload/update/software/secu/2016/12/ndp46-kb3210136-x86_8d4efd14f5e2133dbed072f878029ef4d9fb6f8f.exe [44393192/44393192] -> "../client/dotnet/x86-glb/ndp46-kb3210136-x86_8d4efd14f5e2133dbed072f878029ef4d9fb6f8f.exe" [1]
  2016-12-22 01:45:42 URL:http://download.windowsupdate.com/msdownload/update/software/crup/2009/01/ndp35sp1-kb958484-x86_8b5036b48590c52e3edba8e297cd3017b7a3043c.exe [1424736/1424736] -> "../client/dotnet/x86-glb/ndp35sp1-kb958484-x86_8b5036b48590c52e3edba8e297cd3017b7a3043c.exe" [1]
  2016-12-22 01:45:44 URL:http://download.windowsupdate.com/msdownload/update/software/secu/2012/03/ndp35sp1-kb2604111-x86_4c2840092b5593dee6e81870f07803a3346ae74d.exe [838768/838768] -> "../client/dotnet/x86-glb/ndp35sp1-kb2604111-x86_4c2840092b5593dee6e81870f07803a3346ae74d.exe" [1]
  2016-12-22 01:45:45 URL:http://download.windowsupdate.com/msdownload/update/software/secu/2012/12/ndp35sp1-kb2736416-x86_93368f49226c00b8ddb32723196ddfbb275c8765.exe [1532424/1532424] -> "../client/dotnet/x86-glb/ndp35sp1-kb2736416-x86_93368f49226c00b8ddb32723196ddfbb275c8765.exe" [1]
  12/22/2016 01:45:46.00 - Info: Downloaded/validated 9 dynamically determined updates for dotnet x86-glb
  12/22/2016 01:45:46.33 - Info: Cleaned up client directory for dotnet x86-glb
  12/22/2016 01:45:46.35 - Info: Removed NTFS alternate data streams for dotnet x86-glb
  12/22/2016 01:45:47.49 - Info: Verified digital file signatures for dotnet x86-glb
  12/22/2016 01:45:48.45 - Info: Created integrity database for dotnet x86-glb
  12/22/2016 01:45:48.67 - Info: Cleaned up client directory for .NET Frameworks 3.5 SP1 and 4.x
  12/22/2016 01:45:50.84 - Info: Verified digital file signatures for .NET Frameworks' installation files
  12/22/2016 01:45:54.93 - Info: Created integrity database for .NET Frameworks' installation files
  12/22/2016 01:45:54.93 - Info: Renamed file ..\client\cpp\vcredist_x64.EXE to vcredist2005_x64.exe
  12/22/2016 01:45:54.93 - Info: Renamed file ..\client\cpp\vcredist_x64.exe to vcredist2008_x64.exe
  12/22/2016 01:45:54.93 - Info: Renamed file ..\client\cpp\vcredist_x64.exe to vcredist2010_x64.exe
  12/22/2016 01:45:54.93 - Info: Renamed file ..\client\cpp\vcredist_x64.exe to vcredist2012_x64.exe
  12/22/2016 01:45:54.93 - Info: Renamed file ..\client\cpp\vcredist_x64.exe to vcredist2013_x64.exe
  12/22/2016 01:45:54.93 - Info: Renamed file ..\client\cpp\vc_redist.x64.exe to vcredist2015_x64.exe
  12/22/2016 01:45:54.93 - Info: Renamed file ..\client\cpp\vcredist_x86.EXE to vcredist2005_x86.exe
  12/22/2016 01:45:54.93 - Info: Renamed file ..\client\cpp\vcredist_x86.exe to vcredist2008_x86.exe
  12/22/2016 01:45:54.93 - Info: Renamed file ..\client\cpp\vcredist_x86.exe to vcredist2010_x86.exe
  12/22/2016 01:45:54.93 - Info: Renamed file ..\client\cpp\vcredist_x86.exe to vcredist2012_x86.exe
  12/22/2016 01:45:54.93 - Info: Renamed file ..\client\cpp\vcredist_x86.exe to vcredist2013_x86.exe
  12/22/2016 01:45:54.93 - Info: Renamed file ..\client\cpp\vc_redist.x86.exe to vcredist2015_x86.exe
  12/22/2016 01:46:05.01 - Info: Downloaded/validated C++ Runtime Libraries' installation files
  12/22/2016 01:46:05.57 - Info: Cleaned up client directory for C++ Runtime Libraries
  12/22/2016 01:46:06.24 - Info: Verified digital file signatures for C++ Runtime Libraries' installation files
  12/22/2016 01:46:06.74 - Info: Created integrity database for C++ Runtime Libraries' installation files
  12/22/2016 01:46:08.66 - Info: Found valid list of superseded updates
  12/22/2016 01:46:08.73 - Info: Determined static update URLs for ofc glb
  12/22/2016 01:47:00.97 - Info: Determined dynamic update URLs for ofc glb
  12/22/2016 01:47:02.23 - Info: Downloaded/validated 2 statically defined updates for ofc glb
  2016-12-22 01:47:04 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2013/10/outlook-x-none_1f4c1560a3cf41636a161696bf92cdf232105ba8.cab [18154394/18154394] -> "../client/ofc/glb/outlook-x-none_1f4c1560a3cf41636a161696bf92cdf232105ba8.cab" [1]
  2016-12-22 01:47:04 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2014/04/msaddndr-x-none_f89a844529ada1c13dad41d7134728961fbd0daf.cab [412106/412106] -> "../client/ofc/glb/msaddndr-x-none_f89a844529ada1c13dad41d7134728961fbd0daf.cab" [1]
  2016-12-22 01:47:04 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2014/04/mscomct2-x-none_7edeceb4b56e4fa4e28face0e36bc6db7fd18fdf.cab [382712/382712] -> "../client/ofc/glb/mscomct2-x-none_7edeceb4b56e4fa4e28face0e36bc6db7fd18fdf.cab" [1]
  2016-12-22 01:47:04 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2014/04/msstdfmt-x-none_cb82f2054646404a4f3f225fb7d8beda42f723e0.cab [436700/436700] -> "../client/ofc/glb/msstdfmt-x-none_cb82f2054646404a4f3f225fb7d8beda42f723e0.cab" [1]
  2016-12-22 01:47:04 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2014/11/fm20-x-none_28210a36f7d5d948e8b95cc9d4b9a9141eedc557.cab [554548/554548] -> "../client/ofc/glb/fm20-x-none_28210a36f7d5d948e8b95cc9d4b9a9141eedc557.cab" [1]
  2016-12-22 01:47:05 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2014/11/fm20-x-none_92763f2d8e8eb8ca5bbb5c82deb5b0da19d0637a.cab [850454/850454] -> "../client/ofc/glb/fm20-x-none_92763f2d8e8eb8ca5bbb5c82deb5b0da19d0637a.cab" [1]
  2016-12-22 01:47:05 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2014/11/fm20-x-none_940e36421ffcc83756b96d950b92b2985d0896a1.cab [792822/792822] -> "../client/ofc/glb/fm20-x-none_940e36421ffcc83756b96d950b92b2985d0896a1.cab" [1]
  2016-12-22 01:47:05 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2014/11/fm20-x-none_ec8eef578dd4ffefb149d1e2aeaa12f4ac2710dc.cab [693359/693359] -> "../client/ofc/glb/fm20-x-none_ec8eef578dd4ffefb149d1e2aeaa12f4ac2710dc.cab" [1]
  2016-12-22 01:47:05 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2014/11/fm20-x-none_fd9df76a6233a2a46ceb3116e4b31c7506bf64ae.cab [648334/648334] -> "../client/ofc/glb/fm20-x-none_fd9df76a6233a2a46ceb3116e4b31c7506bf64ae.cab" [1]
  2016-12-22 01:47:05 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2014/11/otkruntimertl-x-none_cfd4144c5fc97778cd656ad1a860de84f4dc9547.cab [31590/31590] -> "../client/ofc/glb/otkruntimertl-x-none_cfd4144c5fc97778cd656ad1a860de84f4dc9547.cab" [1]
  2016-12-22 01:47:05 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2014/11/otkruntimertl-x-none_fedb88fccfa1386831816fdd1da0be7d11964a31.cab [92052/92052] -> "../client/ofc/glb/otkruntimertl-x-none_fedb88fccfa1386831816fdd1da0be7d11964a31.cab" [1]
  2016-12-22 01:47:11 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/02/eduwfe-x-none_93ad50821ab765fc2c5c7923f7d30700873e4d69.cab [72919030/72919030] -> "../client/ofc/glb/eduwfe-x-none_93ad50821ab765fc2c5c7923f7d30700873e4d69.cab" [1]
  2016-12-22 01:47:18 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/02/ifswfe-x-none_81351c19a60cd95ea01c4ba01e1f9c8b3d85523a.cab [76140214/76140214] -> "../client/ofc/glb/ifswfe-x-none_81351c19a60cd95ea01c4ba01e1f9c8b3d85523a.cab" [1]
  2016-12-22 01:47:24 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/02/sms-x-none_b4edc3a4e22f134fa90e7fac6ea2b5a857f78c95.cab [75898472/75898472] -> "../client/ofc/glb/sms-x-none_b4edc3a4e22f134fa90e7fac6ea2b5a857f78c95.cab" [1]
  2016-12-22 01:47:24 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/04/oart-x-none_c0b3571db1529d0f9c5fe876f98049e4169a646e.cab [9283488/9283488] -> "../client/ofc/glb/oart-x-none_c0b3571db1529d0f9c5fe876f98049e4169a646e.cab" [1]
  2016-12-22 01:47:25 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/04/oart-x-none_d4e943e6ab2fd6fd2d75a7dd58133a8c6d5eb3c4.cab [11450492/11450492] -> "../client/ofc/glb/oart-x-none_d4e943e6ab2fd6fd2d75a7dd58133a8c6d5eb3c4.cab" [1]
  2016-12-22 01:47:26 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/07/ieawsdc-x-none_724e0bda5052a709502837a58fb61bcfadecd2b2.cab [310114/310114] -> "../client/ofc/glb/ieawsdc-x-none_724e0bda5052a709502837a58fb61bcfadecd2b2.cab" [1]
  2016-12-22 01:47:26 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/07/ieawsdc-x-none_ee9814dd5056b16118279d6294c759b3add738f1.cab [210222/210222] -> "../client/ofc/glb/ieawsdc-x-none_ee9814dd5056b16118279d6294c759b3add738f1.cab" [1]
  2016-12-22 01:47:26 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/07/msptls-x-none_5a2a26901d1706a3f8d914055265bdce48aa8e3a.cab [672176/672176] -> "../client/ofc/glb/msptls-x-none_5a2a26901d1706a3f8d914055265bdce48aa8e3a.cab" [1]
  2016-12-22 01:47:29 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/10/access-x-none_04542b7eb23f25e3ad2031c98cb06db9f51f70cb.cab [28837378/28837378] -> "../client/ofc/glb/access-x-none_04542b7eb23f25e3ad2031c98cb06db9f51f70cb.cab" [1]
  2016-12-22 01:47:30 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/10/access-x-none_86ec1696dbc69a7a7357768477803c6eae644f0b.cab [9694504/9694504] -> "../client/ofc/glb/access-x-none_86ec1696dbc69a7a7357768477803c6eae644f0b.cab" [1]
  2016-12-22 01:47:32 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/10/access-x-none_af83360bf0f680c543e906cb4fb28d9c72052ce8.cab [30290680/30290680] -> "../client/ofc/glb/access-x-none_af83360bf0f680c543e906cb4fb28d9c72052ce8.cab" [1]
  2016-12-22 01:47:32 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/10/ieawsdc-x-none_07d6c6b06dea7dde9f7f2bf83bb0a06fa969231f.cab [297526/297526] -> "../client/ofc/glb/ieawsdc-x-none_07d6c6b06dea7dde9f7f2bf83bb0a06fa969231f.cab" [1]
  2016-12-22 01:47:32 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/10/ieawsdc-x-none_8a716adbe513ab4411444b079cc4ac977e6fcb4e.cab [297514/297514] -> "../client/ofc/glb/ieawsdc-x-none_8a716adbe513ab4411444b079cc4ac977e6fcb4e.cab" [1]
  2016-12-22 01:47:33 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/10/ifswfe-x-none_4a974385f719bf7aa16c47d0908b11106fa2c677.cab [1569370/1569370] -> "../client/ofc/glb/ifswfe-x-none_4a974385f719bf7aa16c47d0908b11106fa2c677.cab" [1]
  2016-12-22 01:47:33 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/10/ifswfe-x-none_b0d7c581275fbca0091d34d2ef06dc57da3b4dd8.cab [2961096/2961096] -> "../client/ofc/glb/ifswfe-x-none_b0d7c581275fbca0091d34d2ef06dc57da3b4dd8.cab" [1]
  2016-12-22 01:47:33 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/10/ifswfe-x-none_fd8f495d23a16962a059e91c214bf483c5101668.cab [1966134/1966134] -> "../client/ofc/glb/ifswfe-x-none_fd8f495d23a16962a059e91c214bf483c5101668.cab" [1]
  2016-12-22 01:47:34 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/10/ime-ja-jp_8eb07aa097674055d0203ef61e8ada1032b97714.cab [9601052/9601052] -> "../client/ofc/glb/ime-ja-jp_8eb07aa097674055d0203ef61e8ada1032b97714.cab" [1]
  2016-12-22 01:47:35 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/10/ime-ko-kr_883aafc03c20b9e8f33ab2fba65c232cca19892d.cab [2407478/2407478] -> "../client/ofc/glb/ime-ko-kr_883aafc03c20b9e8f33ab2fba65c232cca19892d.cab" [1]
  2016-12-22 01:47:35 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/10/ime-zh-cn_75877c505a77e3eb15ca58476aec12041b1aab7e.cab [5520006/5520006] -> "../client/ofc/glb/ime-zh-cn_75877c505a77e3eb15ca58476aec12041b1aab7e.cab" [1]
  2016-12-22 01:47:36 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/10/ime-zh-tw_bb23eabb9a5be6d392fa33808b1a6c9ce42338e4.cab [5118620/5118620] -> "../client/ofc/glb/ime-zh-tw_bb23eabb9a5be6d392fa33808b1a6c9ce42338e4.cab" [1]
  2016-12-22 01:47:38 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/10/infopath-x-none_5f314586e37bfb624991c590da0d90fec3a1a30b.cab [27391698/27391698] -> "../client/ofc/glb/infopath-x-none_5f314586e37bfb624991c590da0d90fec3a1a30b.cab" [1]
  2016-12-22 01:47:40 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/10/infopath-x-none_a931f1294eacb05c5c47e29b973e3ecb601635d1.cab [26169352/26169352] -> "../client/ofc/glb/infopath-x-none_a931f1294eacb05c5c47e29b973e3ecb601635d1.cab" [1]
  2016-12-22 01:47:44 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/10/publisher-x-none_65003cec6e71ec683993022c2e13237eba36801c.cab [38859682/38859682] -> "../client/ofc/glb/publisher-x-none_65003cec6e71ec683993022c2e13237eba36801c.cab" [1]
  2016-12-22 01:47:45 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/10/word-x-none_e3cf8bf2ae144641ce6030d31c89bb5f57d12c63.cab [16100434/16100434] -> "../client/ofc/glb/word-x-none_e3cf8bf2ae144641ce6030d31c89bb5f57d12c63.cab" [1]
  2016-12-22 01:47:46 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/11/ime32-ja-jp_934c876c5fba41be5e66e2c36ae070f92ff42ccf.cab [14396300/14396300] -> "../client/ofc/glb/ime32-ja-jp_934c876c5fba41be5e66e2c36ae070f92ff42ccf.cab" [1]
  2016-12-22 01:47:47 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/11/ime64-ja-jp_ec3d45188ec41b65e060fafc3e26233bb6e301c8.cab [7040428/7040428] -> "../client/ofc/glb/ime64-ja-jp_ec3d45188ec41b65e060fafc3e26233bb6e301c8.cab" [1]
  2016-12-22 01:47:48 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/11/msodll99l-x-none_250d901c9134961f61480326e45b681c23c2503b.cab [11458660/11458660] -> "../client/ofc/glb/msodll99l-x-none_250d901c9134961f61480326e45b681c23c2503b.cab" [1]
  2016-12-22 01:47:49 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/11/msodll99l-x-none_3fe31189a14a70e0d287cdcc0ba3b2abd8606aff.cab [9028330/9028330] -> "../client/ofc/glb/msodll99l-x-none_3fe31189a14a70e0d287cdcc0ba3b2abd8606aff.cab" [1]
  2016-12-22 01:47:49 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/11/msptls-x-none_4c4f11f03bc067220f1f978a1d6131485baf3669.cab [414058/414058] -> "../client/ofc/glb/msptls-x-none_4c4f11f03bc067220f1f978a1d6131485baf3669.cab" [1]
  2016-12-22 01:47:49 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/11/msptls-x-none_f6e47f0ae526a3485e27df9076da11bb7f2c4070.cab [540034/540034] -> "../client/ofc/glb/msptls-x-none_f6e47f0ae526a3485e27df9076da11bb7f2c4070.cab" [1]
  2016-12-22 01:47:52 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/11/publisher-x-none_8eabca3b6e82309c0f4f600e41f17f5c1105a6aa.cab [33494250/33494250] -> "../client/ofc/glb/publisher-x-none_8eabca3b6e82309c0f4f600e41f17f5c1105a6aa.cab" [1]
  2016-12-22 01:47:52 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2015/12/mscomctlocx-x-none_bd305a032c07e3f4818088950191693a02184c26.cab [515502/515502] -> "../client/ofc/glb/mscomctlocx-x-none_bd305a032c07e3f4818088950191693a02184c26.cab" [1]
  2016-12-22 01:47:53 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2016/01/wordview_9e3100c05040a4360f00787a81a4e88623113f83.cab [3501931/3501931] -> "../client/ofc/glb/wordview_9e3100c05040a4360f00787a81a4e88623113f83.cab" [1]
  2016-12-22 01:47:53 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2016/02/infopath-x-none_71e941bd9c288cac97405c0b44dd140d171bebde.cab [3066620/3066620] -> "../client/ofc/glb/infopath-x-none_71e941bd9c288cac97405c0b44dd140d171bebde.cab" [1]
  2016-12-22 01:47:53 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2016/02/infopath-x-none_dba8ad15ec257e32477444ddd32c9efca6366d26.cab [4373704/4373704] -> "../client/ofc/glb/infopath-x-none_dba8ad15ec257e32477444ddd32c9efca6366d26.cab" [1]
  2016-12-22 01:47:54 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2016/03/gdiplus_57662c317208e839bd4cfd76e8569309dda6f518.cab [1262862/1262862] -> "../client/ofc/glb/gdiplus_57662c317208e839bd4cfd76e8569309dda6f518.cab" [1]
  2016-12-22 01:47:54 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2016/03/wordview_272f796daa200902667dda6d73d5e6ad40696c9a.cab [3497039/3497039] -> "../client/ofc/glb/wordview_272f796daa200902667dda6d73d5e6ad40696c9a.cab" [1]
  2016-12-22 01:47:54 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2016/05/vviewer-x-none_6ed81cb8fc110f79a902d326e118caed561ed75f.cab [2668972/2668972] -> "../client/ofc/glb/vviewer-x-none_6ed81cb8fc110f79a902d326e118caed561ed75f.cab" [1]
  2016-12-22 01:47:55 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2016/05/wordview_42d7a79eae9f847283e889dc616311ad6859b9b7.cab [3507178/3507178] -> "../client/ofc/glb/wordview_42d7a79eae9f847283e889dc616311ad6859b9b7.cab" [1]
  2016-12-22 01:47:56 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2016/07/gdiplus_c3697f4bac5d739c251b7f478d007007d3b8fb06.cab [1267361/1267361] -> "../client/ofc/glb/gdiplus_c3697f4bac5d739c251b7f478d007007d3b8fb06.cab" [1]
  2016-12-22 01:47:56 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2016/07/mso_0b5ca331e7be6ebb5fa2b65812405a8d5b42b220.cab [5569726/5569726] -> "../client/ofc/glb/mso_0b5ca331e7be6ebb5fa2b65812405a8d5b42b220.cab" [1]
  2016-12-22 01:47:56 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2016/07/onenote-x-none_06609ba463077003317beb3e7fa4eb75d37dfec2.cab [8579056/8579056] -> "../client/ofc/glb/onenote-x-none_06609ba463077003317beb3e7fa4eb75d37dfec2.cab" [1]
  2016-12-22 01:48:03 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2016/07/onenote-x-none_1e68f700d52709c6250cfa018df91dfe689cfe4b.cab [81811836/81811836] -> "../client/ofc/glb/onenote-x-none_1e68f700d52709c6250cfa018df91dfe689cfe4b.cab" [1]
  2016-12-22 01:48:04 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2016/07/onenote-x-none_5ed52d873928e0019a1ea15772e9a69a0429d95c.cab [9935552/9935552] -> "../client/ofc/glb/onenote-x-none_5ed52d873928e0019a1ea15772e9a69a0429d95c.cab" [1]
  2016-12-22 01:48:10 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2016/07/onenote-x-none_67a779ccee24e87f048bfe6a64dad50767a56d9d.cab [80423872/80423872] -> "../client/ofc/glb/onenote-x-none_67a779ccee24e87f048bfe6a64dad50767a56d9d.cab" [1]
  2016-12-22 01:48:13 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2016/07/onenote-x-none_7b43d76667d780330aef3475942b8d26a9242bdc.cab [37037842/37037842] -> "../client/ofc/glb/onenote-x-none_7b43d76667d780330aef3475942b8d26a9242bdc.cab" [1]
  2016-12-22 01:48:16 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2016/07/onenote-x-none_b2cd11addfd3005621709b2ed5dc45bbece7d0ca.cab [36443468/36443468] -> "../client/ofc/glb/onenote-x-none_b2cd11addfd3005621709b2ed5dc45bbece7d0ca.cab" [1]
  2016-12-22 01:48:16 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2016/07/onenote-x-none_ecf5f65d6f78f099c700ecea8a0b66113dd660b2.cab [4379334/4379334] -> "../client/ofc/glb/onenote-x-none_ecf5f65d6f78f099c700ecea8a0b66113dd660b2.cab" [1]
  2016-12-22 01:48:17 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2016/07/wordview_dde379fcbaae65476147be39cc3ee7a30f072dd0.cab [3503879/3503879] -> "../client/ofc/glb/wordview_dde379fcbaae65476147be39cc3ee7a30f072dd0.cab" [1]
  2016-12-22 01:48:17 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2016/08/mso_b1bbc4bc732e391197b5406f847d4469b7380c70.cab [5564979/5564979] -> "../client/ofc/glb/mso_b1bbc4bc732e391197b5406f847d4469b7380c70.cab" [1]
  2016-12-22 01:48:17 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2016/08/offowc-x-none_51ef52a593b95340091172e85779678f5e0750fe.cab [2763060/2763060] -> "../client/ofc/glb/offowc-x-none_51ef52a593b95340091172e85779678f5e0750fe.cab" [1]
  2016-12-22 01:48:18 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2016/08/offowc-x-none_d0f519b3503d920cd8f9853df7bbe5105ca71c23.cab [3361386/3361386] -> "../client/ofc/glb/offowc-x-none_d0f519b3503d920cd8f9853df7bbe5105ca71c23.cab" [1]
  2016-12-22 01:48:19 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2016/08/outlook-x-none_6e9123d2f35ba65d379d4cbf6a7cc781791ae16b.cab [15832252/15832252] -> "../client/ofc/glb/outlook-x-none_6e9123d2f35ba65d379d4cbf6a7cc781791ae16b.cab" [1]
  2016-12-22 01:48:20 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2016/08/outlook-x-none_8d3658bf37106e7827ddae3cdbda6f581b114749.cab [11391068/11391068] -> "../client/ofc/glb/outlook-x-none_8d3658bf37106e7827ddae3cdbda6f581b114749.cab" [1]
  2016-12-22 01:48:34 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2016/08/outlook-x-none_d544152fb1feafb66afc9aea5960b003650903b2.cab [92514410/92514410] -> "../client/ofc/glb/outlook-x-none_d544152fb1feafb66afc9aea5960b003650903b2.cab" [1]
  2016-12-22 01:48:46 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2016/08/outlook-x-none_d8a188fde53cfee1a15ee2093268f60791a292b9.cab [89064404/89064404] -> "../client/ofc/glb/outlook-x-none_d8a188fde53cfee1a15ee2093268f60791a292b9.cab" [1]
  2016-12-22 01:48:47 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2016/08/outlook-x-none_f676332a292c3af603e585b2286e4e363f6f41f3.cab [12552218/12552218] -> "../client/ofc/glb/outlook-x-none_f676332a292c3af603e585b2286e4e363f6f41f3.cab" [1]
  2016-12-22 01:48:48 URL:http://download.windowsupdate.com/c/msdownload/update/software/secu/2016/08/powerpoint-x-none_4aacdb4548b82aa41bfb6d21e778afb5b329107a.cab [3965740/3965740] -> "../client/ofc/glb/powerpoint-x-none_4aacdb4548b82aa41bfb6d21e778afb5b329107a.cab" [1]
  2016-12-22 01:48:58 URL:
  
  0
Answer 7 / 9
kaneagle Moderator
It's still not working for Windows Update?

Since when have you had this problem?

Have you tried a system restore and chosen a date prior to the problem?

Best regards, Aunt Elize
Catch you later
Human beings are at their best when things are at their worst.

0
1. urguo Author
  
  I did a system restore and nothing works either.
  Here is the MAM report:
  Malwarebytes
  www.malwarebytes.com
  
  -Log details-
  Scan date: 12/24/2016
  Scan time: 09:17
  Log file: mam.txt
  Administrator: Yes
  
  -Software information-
  Version: 3.0.5.1299
  Component version: 1.0.43
  Update package version: 1.0.735
  License: Free
  
  -System information-
  Operating system: Windows 7 Service Pack 1
  Processor: x64
  File system: NTFS
  User: kawa-PC\kawa
  
  -Scan summary-
  Scan type: Threat Scan
  Result: Completed
  Objects scanned: 370911
  Elapsed time: 12 min, 31 s
  
  -Scan options-
  Memory: Enabled
  Startup: Enabled
  File system: Enabled
  Archives: Enabled
  Rootkits: Enabled
  Heuristics: Enabled
  PUP: Enabled
  PUM: Enabled
  
  -Scan details-
  Process: 1
  PUP.Optional.SimpleDriverUpdater, C:\PROGRAM FILES\SIMPLESTAR SMART MONITOR\SIMPLESTARSMARTMONITORSERVICE.EXE, No user action, [1850], [336301],1.0.735
  
  Module: 1
  PUP.Optional.SimpleDriverUpdater, C:\PROGRAM FILES\SIMPLESTAR SMART MONITOR\SIMPLESTARSMARTMONITORSERVICE.EXE, No user action, [1850], [336301],1.0.735
  
  Registry key: 8
  PUP.Optional.SimpleDriverUpdater, HKLM\SOFTWARE\WOW6432NODE\CLASSES\APPID\{A85EF924-D5E3-4C9F-90A8-524ED861385F}, No user action, [1850], [336297],1.0.735
  PUP.Optional.SimpleDriverUpdater, HKLM\SOFTWARE\CLASSES\WOW6432NODE\APPID\{A85EF924-D5E3-4C9F-90A8-524ED861385F}, No user action, [1850], [336297],1.0.735
  PUP.Optional.SimpleDriverUpdater, HKLM\SOFTWARE\CLASSES\APPID\{A85EF924-D5E3-4C9F-90A8-524ED861385F}, No user action, [1850], [336297],1.0.735
  PUP.Optional.SimpleDriverUpdater, HKLM\SOFTWARE\WOW6432NODE\CLASSES\APPID\SimpleStarSmartMonitorService.exe, No user action, [1850], [336298],1.0.735
  PUP.Optional.SimpleDriverUpdater, HKLM\SOFTWARE\CLASSES\WOW6432NODE\APPID\SimpleStarSmartMonitorService.exe, No user action, [1850], [336298],1.0.735
  PUP.Optional.SimpleDriverUpdater, HKLM\SOFTWARE\CLASSES\APPID\SimpleStarSmartMonitorService.exe, No user action, [1850], [336298],1.0.735
  PUP.Optional.SimpleDriverUpdater, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\Simple Driver Updater, No user action, [1850], [336299],1.0.735
  PUP.Optional.SimpleDriverUpdater, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\SimpleStarSmartMonitorService, No user action, [1850], [336301],1.0.735
  
  Registry value: 3
  PUP.Optional.SimpleDriverUpdater, HKLM\SOFTWARE\CLASSES\APPID\{A85EF924-D5E3-4C9F-90A8-524ED861385F}|LOCALSERVICE, No user action, [1850], [336297],1.0.735
  PUP.Optional.SimpleDriverUpdater, HKLM\SOFTWARE\WOW6432NODE\CLASSES\APPID\{A85EF924-D5E3-4C9F-90A8-524ED861385F}|LOCALSERVICE, No user action, [1850], [336297],1.0.735
  PUP.Optional.SimpleDriverUpdater, HKLM\SOFTWARE\CLASSES\WOW6432NODE\APPID\{A85EF924-D5E3-4C9F-90A8-524ED861385F}|LOCALSERVICE, No user action, [1850], [336297],1.0.735
  
  Data stream: 0
  (No malicious items detected)
  
  Folder: 0
  (No malicious items detected)
  
  File: 8
  PUP.Optional.SimpleDriverUpdater, C:\USERS\KAWA\APPDATA\ROAMING\ZHP\QUARANTINE\SIMPLEDRIVERUPDATERSETUP_PPC.EXE, No user action, [1850], [336303],1.0.735
  PUP.Optional.Solvusoft, C:\USERS\KAWA\APPDATA\ROAMING\ZHP\QUARANTINE\DRIVERDOCSETUP.EXE, No user action, [449], [331663],1.0.735
  PUP.Optional.SimpleDriverUpdater, C:\USERS\KAWA\APPDATA\ROAMING\ZHP\QUARANTINE\SIMPLE DRIVER UPDATER\UNINSTALL.EXE, No user action, [1850], [336303],1.0.735
  PUP.Optional.FFHijacker, C:\PROGRAM FILES (X86)\MOZILLA FIREFOX\1089921440.CFG, No user action, [1409], [345413],1.0.735
  PUP.Optional.SmartPCFixer, C:\USERS\KAWA\DOWNLOADS\SETUP(2).EXE, No user action, [884], [348270],1.0.735
  PUP.Optional.SimpleDriverUpdater, C:\WINDOWS\SYSTEM32\TASKS\START SIMPLE DRIVER UPDATER SCHEDULE, No user action, [1850], [336294],1.0.735
  PUP.Optional.SimpleDriverUpdater, C:\WINDOWS\SYSTEM32\TASKS\START SIMPLE DRIVER UPDATER UPDATE, No user action, [1850], [336294],1.0.735
  PUP.Optional.SimpleDriverUpdater, C:\PROGRAM FILES\SIMPLESTAR SMART MONITOR\SIMPLESTARSMARTMONITORSERVICE.EXE, No user action, [1850], [336301],1.0.735
  
  Physical sector: 0
  (No malicious items detected)
  
  (end)
  
  0
2. urguo Author
  
  @urguoZHPCleaner Report:
  ~ ZHPCleaner v2016.12.11.214 by Nicolas Coolman (2016/12/11)
  ~ Run by kawa (Administrator) (24/12/2016 09:39:18)
  ~ Web: https://nicolascoolman.eu
  ~ Blog: https://www.anti-malware.top
  ~ Facebook: https://www.facebook.com/nicolascoolman1
  ~ State version:
  ~ Type: Clean
  ~ Report: C:\Users\kawa\Desktop\ZHPCleaner.txt
  ~ Quarantine: C:\Users\kawa\AppData\Roaming\ZHP\ZHPCleaner_Quarantine.txt
  ~ UAC: Activate
  ~ Boot Mode: Normal (Normal boot)
  Windows 7 Professional, 64-bit Service Pack 1 (Build 7601)
  
  ---\\ Service. (0)
  ~ No malicious or superfluous items found.
  
  ---\\ Internet Browser. (0)
  ~ No malicious or superfluous items found.
  
  ---\\ Hosts File. (0)
  ~ No malicious or superfluous items found.
  
  ---\\ Scheduled Task. (1)
  DELETED task: [Start Simple Driver Updater Schedule] [C:\Program Files\Simple Driver Updater\SimpleDriverUpdater.exe (Not File)] =>.Superfluous.SimpleStar
  
  ---\\ Explorer (Folders, Files). (3)
  MOVED file: C:\Users\kawa\Downloads\ParetoLogic PC Health Advisor_fr.exe [ParetoLogic Inc. - PC Health Advisor Installer] =>.Superfluous.SpeedyPC
  MOVED folder: C:\ProgramData\Microsoft Toolkit =>HackTool.AutoKMS
  MOVED folder: C:\Windows\Installer\MSI3A96.tmp- =>.Superfluous.Empty
  
  ---\\ Registry (Keys, Values, Data). (1)
  DELETED key*: HKLM\SYSTEM\CurrentControlSet\Services\CscService [] =>.Superfluous.PCSpeedUp
  
  ---\\ Summary of items found on your station. (5)
  https://nicolascoolman.eu =>.Superfluous.SimpleStar
  https://nicolascoolman.eu =>.Superfluous.SpeedyPC
  https://www.anti-malware.top/2016/05/04/hacktool-autokms/ =>HackTool.AutoKMS
  https://nicolascoolman.eu =>.Superfluous.Empty
  https://nicolascoolman.eu =>.Superfluous.PCSpeedUp
  
  ---\\ Additional Cleaning. (14)
  ~ Deleting Tracing Registry Keys. (13)
  ~ Deleting old ZHPCleaner reports. (1)
  
  ---\\ Repair Summary
  ~ Repair completed successfully.
  ~ This browser is absent (Opera Software)
  
  ---\\ Statistics
  ~ Items scanned: 1358
  ~ Items found: 0
  ~ Items canceled: 0
  ~ Items repaired: 5
  
  ~ End of clean in 00h00mn22s
  ~====================
  ZHPCleaner-[R]-10122016-09_51_55.txt
  ZHPCleaner-[R]-20122016-20_53_26.txt
  ZHPCleaner-[R]-24122016-09_39_40.txt
  ZHPCleaner-[S]-20122016-20_52_35.txt
  ZHPCleaner-[S]-24122016-09_38_33.txt
  
  0
3. urguo Author
  
  @urguoZHPDIAG Report:
  ~ ZHPDiag v2016.12.11.240 by Nicolas Coolman (2016/12/11)
  ~ Started by kawa (Administrator) (2016/12/24 09:43:00)
  ~ Web: https://nicolascoolman.eu
  ~ Blog: https://www.anti-malware.top
  ~ Facebook: https://www.facebook.com/nicolascoolman1
  ~ Version status:
  ~ Mode: Scanner
  ~ Report: C:\Users\kawa\Desktop\ZHPDiag.txt
  ~ Report: C:\Users\kawa\AppData\Roaming\ZHP\ZHPDiag.txt
  ~ UAC: Activate
  ~ System boot: Normal (Normal boot)
  Windows 7 Professional, 64-bit Service Pack 1 (Build 7601) =>.Microsoft Corporation
  
  ---\\ Internet Browsers (2) - 0s
  ~ MFIE: Email Recovery for Mozilla Thunderbird_is1
  ~ MSIE: Internet Explorer v11.0.9600.18524
  
  ---\\ Windows Product Information (10) - 0s
  ~ Windows Server License Manager Script: OK
  ~ License Script File Generation: OK
  ~ Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
  Windows Activation ID: OK
  ~ Windows Partial Key: GPDD4
  Windows License: OK
  Windows License Expiration: 259200 minute(s) (180 day(s))
  ~ Windows Remaining Initializations Number: 1
  Windows Automatic Updates: OK
  Windows Activation Technologies: OK
  
  ---\\ Protection Software (1) - 3s
  Avast Free Antivirus v11.1.2253 (Protection)
  
  ---\\ Software Monitoring (1) - 4s
  ~ Adobe Flash Player 23 NPAPI (Monitoring)
  
  ---\\ System Information (6) - 0s
  ~ Operating System: AMD64 Family 21 Model 2 Stepping 0, AuthenticAMD
  ~ Operating System: 64-bit
  ~ Boot mode: Normal (Normal boot)
  Total RAM: 4150.016 MB (37% free): OK =>.RAM Value
  System Restore: Enabled (Enable)
  System drive C: has 720 GB (75%) free of 953 GB: OK =>.Disk Space
  
  ---\\ System Connection Mode (3) - 0s
  ~ Computer Name: KAWA-PC
  ~ User Name: kawa
  ~ Logged in as Administrator
  
  ---\\ Enumeration of Disk Drives (1) - 0s
  ~ Drive C: has 720 GB free of 953 GB (System)
  
  ---\\ Windows Security Center Status (11) - 0s
  [HKLM\SOFTWARE\Microsoft\Security Center\Svc] AntiSpywareOverride: OK
  [HKLM\SOFTWARE\Microsoft\Security Center\Svc] AntiVirusOverride: OK
  [HKLM\SOFTWARE\Microsoft\Security Center\Svc] FirewallOverride: OK
  [HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer] NoActiveDesktopChanges: Modified
  [HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System] DisableTaskMgr: OK
  [HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system] EnableLUA: OK
  [HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Folder\Hidden\NOHIDDEN] CheckedValue: Modified
  [HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Folder\Hidden\SHOWALL] CheckedValue: OK
  [HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Associations] Application: OK
  [HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon] Shell: OK
  [HKLM\SYSTEM\CurrentControlSet\Services\COMSysApp] Type: OK
  
  ---\\ Specific Search for Generic Files (26) - 1s
  [MD5.38AE1B3C38FAEF56FE4907922F0385BA] - 29/08/2016 - (.Microsoft Corporation - Windows Explorer.) -- C:\Windows\Explorer.exe [3229696] =>.Microsoft Corporation
  [MD5.DD81D91FF3B0763C392422865C9AC12E] - 14/07/2009 - (.Microsoft Corporation - Windows Host Process (Rundll32).) -- C:\Windows\System32\rundll32.exe [45568] =>.Microsoft Corporation
  [MD5.94355C28C1970635A31B3FE52EB7CEBA] - 14/07/2009 - (.Microsoft Corporation - Windows Startup Application.) -- C:\Windows\System32\Wininit.exe [129024] =>.Microsoft Corporation
  [MD5.ECFCBD328C57E6EE2966B52A179016AE] - 27/10/2016 - (.Microsoft Corporation - Win32 Internet Extensions.) -- C:\Windows\System32\wininet.dll [2920448] =>.Microsoft Corporation
  [MD5.9562F469F07315BE916AE3B780E2C42C] - 21/12/2016 - (.Microsoft Corporation - Windows Logon Application.) -- C:\Windows\System32\Winlogon.exe [455680] =>.Microsoft Corporation
  [MD5.067FA52BFB59A56110A12312EF9AF243] - 20/11/2010 - (.Microsoft Corporation - License Library.) -- C:\Windows\System32\sppcomapi.dll [232448] =>.Microsoft Corporation
  [MD5.EADE4BE01706A206121608CFAB2A78EC] - 21/12/2016 - (.Microsoft Corporation - DNS Client API DLL.) -- C:\Windows\System32\dnsapi.dll [357376] =>.Microsoft Corporation
  [MD5.7610A035A4D37B5ECC7CED7430C37E49] - 21/12/2016 - (.Microsoft Corporation - DNS Client API DLL.) -- C:\Windows\Syswow64\dnsapi.dll [269824] =>.Microsoft Corporation
  [MD5.744072895AB6B1F0C10E901CC241795B] - 21/12/2016 - (.Microsoft Corporation - Windows User API Client DLL.) -- C:\Windows\System32\fr-FR\user32.dll.mui [20480] =>.Microsoft Corporation
  [MD5.6621364405B22FB2C642CDB6B6DE751C] - 21/12/2016 - (.Microsoft Corporation - Ancillary Function Driver for WinSock.) -- C:\Windows\System32\drivers\AFD.sys [496128] =>.Microsoft Corporation
  [MD5.C8AA50005E6461D5C2C247DBABBF2008] - 21/12/2016 - (.Microsoft Corporation - ATAPI IDE Miniport Driver.) -- C:\Windows\System32\drivers\atapi.sys [23784] =>.Microsoft Windows®
  [MD5.B8BD2BB284668C84865658C77574381A] - 14/07/2009 - (.Microsoft Corporation - CD-ROM File System Driver.) -- C:\Windows\System32\drivers\Cdfs.sys [92160] =>.Microsoft Corporation
  [MD5.7200A15FCDDECA736E97D2815A32A54F] - 21/12/2016 - (.Microsoft Corporation - SCSI CD-ROM Driver.) -- C:\Windows\System32\drivers\Cdrom.sys [150016] =>.Microsoft Corporation
  [MD5.9B38580063D281A99E68EF5813022A5F] - 08/09/2016 - (.Microsoft Corporation - DFS Namespace Client Driver.) -- C:\Windows\System32\drivers\DfsC.sys [106496] =>.Microsoft Corporation
  [MD5.45DAAFD1056B8942C5038EFFD285658D] - 21/12/2016 - (.Microsoft Corporation - High Definition Audio Bus Driver.) -- C:\Windows\System32\drivers\HDAudBus.sys [122368] =>.Microsoft Corporation
  [MD5.55CCD3E5E4DA18FCF0598F42249D47DF] - 21/12/2016 - (.Microsoft Corporation - i8042 Port Driver.) -- C:\Windows\System32\drivers\i8042prt.sys [105472] =>.Microsoft Corporation
  [MD5.9774AA4661A30E0ADCEA48B5A1B9F4B7] - 21/12/2016 - (.Microsoft Corporation - IP Network Address Translator.) -- C:\Windows\System32\drivers\IpNat.sys [116224] =>.Microsoft Corporation
  [MD5.25F918BB5D57C99FFEB0255143D0DF9A] - 10/10/2016 - (.Microsoft Corporation - Windows NT SMB Miniport.) -- C:\Windows\System32\drivers\MRxSmb.sys [159744] =>.Microsoft Corporation
  [MD5.E47D571FEC2C76E867935109AB2A770C] - 11/05/2016 - (.Microsoft Corporation - MBT Transport driver.) -- C:\Windows\System32\drivers\netBT.sys [262144] =>.Microsoft Corporation
  [MD5.DF54A465B6C6AA7A306D03B9B1D2B61E] - 21/12/2016 - (.Microsoft Corporation - NT File System Driver.) -- C:\Windows\System32\drivers\ntfs.sys [1683688] =>.Microsoft Windows®
  [MD5.0E75370C05A7AB23E3B05840BA9E1935] - 21/12/2016 - (.Microsoft Corporation - Parallel Port Driver.) -- C:\Windows\System32\drivers\Parport.sys [97280] =>.Microsoft Corporation
  [MD5.471815800AE33E6F1C32FB1B97C490CA] - 20/11/2010 - (.Microsoft Corporation - RAS L2TP mini-port/call-manager driver.) -- C:\Windows\System32\drivers\Rasl2tp.sys [129536] =>.Microsoft Corporation
  [MD5.596C9872717441BF3550927731C1AFE6] - 21/12/2016 - (.Microsoft Corporation - Microsoft RDP Device redirector.) -- C:\Windows\System32\drivers\rdpdr.sys [166400] =>.Microsoft Corporation
  [MD5.548260A7B8654E024DC30BF8A7C5BAA4] - 14/07/2009 - (.Microsoft Corporation - SMB Transport driver.) -- C:\Windows\System32\drivers\smb.sys [93184] =>.Microsoft Corporation
  [MD5.106269AB8623435C130A33DCA499A7EF] - 21/12/2016 - (.Microsoft Corporation - TDI Translation Driver.) -- C:\Windows\System32\drivers\tdx.sys [117760] =>.Microsoft Corporation
  [MD5.B52F1F5F55CD773BA89E5739B82E9C34] - 21/12/2016 - (.Microsoft Corporation - Volume Shadow Copy Driver.) -- C:\Windows\System32\drivers\volsnap.sys [297192] =>.Microsoft Windows®
  
  ---\\ List of Non-Microsoft and Non-disabled NT Services (14) - 2s
  O23 - Service: (AMD External Events Utility). (.AMD - AMD External Events Service Module.) - C:\Windows\system32\atiesrxx.exe =>.AMD
  O23 - Service: AMD FUEL Service (AMD FUEL Service). (.Advanced Micro Devices, Inc. - Fusion Utility Service.) - C:\Program Files\AMD\ATI.ACE\Fuel\Fuel.Service.exe =>.Advanced Micro Devices, Inc.
  O23 - Service: Apple Mobile Device Service (Apple Mobile Device Service). (.Apple Inc. - MobileDeviceService.) - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe =>.Apple Inc.®
  O23 - Service: Avast Antivirus (avast! Antivirus). (.AVAST Software - avast! Service.) - C:\Program Files\AVAST Software\Avast\AvastSvc.exe =>.AVAST Software a.s.®
  O23 - Service: Bonjour Service (Bonjour Service). (.Apple Inc. - Bonjour Service.) - C:\Program Files\Bonjour\mDNSResponder.exe =>.Apple Inc.®
  O23 - Service: cFosSpeed System Service (cFosSpeedS). (.cFos Software GmbH - cFosSpeed Service.) - C:\Program Files\ASRock\XFast LAN\spd.exe =>.cFos Software GmbH®
  O23 - Service: HP Network Devices Support (HPSLPSVC). (.Hewlett-Packard Co. - HP Network Devices Support.) - C:\Program Files (x86)\Hp\Digital Imaging\bin\HPSLPSVC64.DLL =>.Hewlett-Packard Co.
  O23 - Service: HP Support Solutions Framework Service (HPSupportSolutionsFrameworkService). (.HP Inc. - HP Support Solutions Framework Service.) - C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\HPSupportSolutionsFrameworkService.exe =>.HP Inc.®
  O23 - Service: HTCMonitorService (HTCMonitorService). (.Nero AG - NService Application.) - C:\Program Files (x86)\HTC\HTC Sync Manager\HSMServiceEntry.exe =>.Nero AG®
  O23 - Service: Malwarebytes Service (MBAMService). (.Malwarebytes - Malwarebytes Service.) - C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe =>.Malwarebytes Corporation®
  O23 - Service: (Net Driver HPZ12). (.Hewlett-Packard - Dot4Net Module.) - C:\Windows\system32\HPZinw12.dll =>.Hewlett-Packard
  O23 - Service: Internet Pass-Through Service (PassThru Service). (.Copyright (C) 2012 - PassThruSvr Application.) - C:\Program Files (x86)\HTC\Internet Pass-Through\PassThruSvr.exe =>.HTC Corporation
  O23 - Service: (Pml Driver HPZ12). (.Hewlett-Packard - PmlDrv Module.) - C:\Windows\system32\HPZipm12.dll =>.Hewlett-Packard
  O23 - Service: TomTomHOMEService (TomTomHOMEService). (.TomTom - Windows Service for TomTom HOME.) - C:\Program Files (x86)\TomTom HOME 2\TomTomHOMEService.exe =>.TomTom International BV®
  
  ---\\ Non-Microsoft Services (SR=Started,SS=Stopped) (18) - 20s
  SS - Demand [08/11/2016] [270016] Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc). (.Adobe Systems Incorporated.) - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe =>.Adobe Systems Incorporated®
  SR - Auto [25/10/2016] [289160] (AMD External Events Utility). (.AMD.) - C:\Windows\system32\atiesrxx.exe =>.Advanced Micro Devices, Inc.®
  SR - Auto [15/07/2015] [344064] AMD FUEL Service (AMD FUEL Service). (.Advanced Micro Devices, Inc..) - C:\Program Files\AMD\ATI.ACE\Fuel\Fuel.Service.exe =>.Advanced Micro Devices, Inc.
  SR - Auto [22/09/2016] [83768] Apple Mobile Device Service (Apple Mobile Device Service). (.Apple Inc..) - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe =>.Apple Inc.®
  SR - Auto [18/12/2016] [237096] Avast Antivirus (avast! Antivirus). (.AVAST Software.) - C:\Program Files\AVAST Software\Avast\AvastSvc.exe =>.AVAST Software a.s.®
  SR - Auto [12/08/2015] [462096] Bonjour Service (Bonjour Service). (.Apple Inc..) - C:\Program Files\Bonjour\mDNSResponder.exe =>.Apple Inc.®
  SR - Auto [31/05/2013] [652640] cFosSpeed System Service (cFosSpeedS). (.cFos Software GmbH.) - C:\Program Files\ASRock\XFast LAN\spd.exe =>.cFos Software GmbH®
  SR - Auto [22/10/2010] [1039360] HP Network Devices Support (HPSLPSVC). (.Hewlett-Packard Co..) - C:\Program Files (x86)\Hp\Digital Imaging\bin\HPSLPSVC64.DLL =>.Hewlett-Packard Co.
  SR - Auto [15/08/2016] [29728] HP Support Solutions Framework Service (HPSupportSolutionsFrameworkService). (.HP Inc..) - C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\HPSupportSolutionsFrameworkService.exe =>.HP Inc.®
  SR - Auto [27/06/2014] [87368] HTCMonitorService (HTCMonitorService). (.Nero AG.) - C:\Program Files (x86)\HTC\HTC Sync Manager\HSMServiceEntry.exe =>.Nero AG®
  SR - Demand [13/10/2016] [651576] iPod Service (iPod Service). (.Apple Inc..) - C:\Program Files\iPod\bin\iPodService.exe =>.Apple Inc.®
  SS - Demand [24/03/2014] [357144] Logitech Bluetooth Service (LBTServ). (.Logitech, Inc..) - C:\Program Files\Common Files\LogiShrd\Bluetooth\LBTServ.exe =>.Logitech®
  SR - Auto [14/12/2016] [4317648] Malwarebytes Service (MBAMService). (.Malwarebytes.) - C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe =>.Malwarebytes Corporation®
  SS - Demand [16/12/2016] [172488] Mozilla Maintenance Service (MozillaMaintenance). (.Mozilla Foundation.) - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe =>.Mozilla Corporation®
  SR - Auto [06/08/2010] [71680] (Net Driver HPZ12). (.Hewlett-Packard.) - C:\Windows\system32\HPZinw12.dll =>.Hewlett-Packard
  SR - Auto [17/10/2013] [166912] Internet Pass-Through Service (PassThru Service). (.Copyright (C) 2012.) - C:\Program Files (x86)\HTC\Internet Pass-Through\PassThruSvr.exe =>.HTC Corporation
  SR - Auto [06/08/2010] [89600] (Pml Driver HPZ12). (.Hewlett-Packard.) - C:\Windows\system32\HPZipm12.dll =>.Hewlett-Packard
  SR - Auto [29/11/2016] [100088] TomTomHOMEService (TomTomHOMEService). (.TomTom.) - C:\Program Files (x86)\TomTom HOME 2\TomTomHOMEService.exe =>.TomTom International BV®
  
  ---\\ Scheduled Tasks in Automatic (45) - 6s
  [MD5.9BAF21BA600EC4E5FD9A66AD3E4FF5A6] [APT] [Adobe Flash Player Updater] (.Adobe Systems Incorporated.) -- C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [270016] (.Activate.) =>.Adobe Systems Incorporated®
  [MD5.98C550493A7BE0FFF04B4324347F0FB3] [APT] [AMD Updater] (.Advanced Micro Devices, Inc..) -- C:\Program Files\AMD\CIM\Bin64\InstallManagerApp.exe [10387848] (.Activate.) =>.Advanced Micro Devices, Inc.®
  [MD5.BB19B7714F94DA4A34B40B484BE54739] [APT] [avast! Emergency Update] (.AVAST Software.) -- C:\Program Files\AVAST Software\Avast\AvastEmUpdate.exe [1503200] (.Activate.) =>.AVAST Software a.s.®
  [MD5.00000000000000000000000000000000] [APT] [Bitdefender Update Product Data_A17FD818A96743FAB28AC221BEB4B2C8] (...) -- C:\Program Files\Bitdefender\Bitdefender\bdproductdata.exe (.not file.) [0] (.Activate.) =>.Superfluous.Empty
  [MD5.27067191BF35D03B7F81E4E6E8111BD3] [APT] [CCleanerSkipUAC] (.Piriform Ltd.) -- C:\Program Files\CCleaner\CCleaner.exe [6851288] (.Activate.) =>.Piriform Ltd®
  [MD5.00000000000000000000000000000000] [APT] [Driver Booster SkipUAC (kawa)] (...) -- C:\Program Files (x86)\IObit\Driver Booster\4.0.3\DriverBooster.exe (.not file.) [0] (.Activate.) =>.Superfluous.Empty
  [MD5.50FCC5C822A6B4FC6F377EE9F9F37C7B] [APT] [GoogleUpdateTaskUserS-1-5-21-1228735121-2002092444-1603539521-1000Core] (.Google Inc..) -- C:\Users\kawa\AppData\Local\Google\Update\GoogleUpdate.exe [152216] (.Activate.) =>.Google Inc®
  [MD5.50FCC5C822A6B4FC6F377EE9F9F37C7B] [APT] [GoogleUpdateTaskUserS-1-5-21-1228735121-2002092444-1603539521-1000UA] (.Google Inc..) -- C:\Users\kawa\AppData\Local\Google\Update\GoogleUpdate.exe [152216] (.Activate.) =>.Google Inc®
  [MD5.3DA2B70325A5947E981387DB9A9BD843] [APT] [HPCeeScheduleForkawa] (.Hewlett-Packard.) -- C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe [96568] (.Activate.) =>.Hewlett-Packard Company®
  [MD5.00000000000000000000000000000000] [APT] [RealDownloaderRealUpgradeLogonTaskS-1-5-21-1228735121-2002092444-1603539521-1000] (...) -- C:\Program Files (x86)\RealNetworks\RealDownloader\RealUpgrade.exe (.not file.) [0] (.Activate.) =>.Superfluous.Empty
  [MD5.00000000000000000000000000000000] [APT] [RealDownloaderRealUpgradeScheduledTaskS-1-5-21-1228735121-2002092444-1603539521-1000] (...) -- C:\Program Files (x86)\RealNetworks\RealDownloader\RealUpgrade.exe (.not file.) [0] (.Activate.) =>.Superfluous.Empty
  [MD5.00000000000000000000000000000000] [APT] [Start Simple Driver Updater Update] (...) -- C:\Program Files\Simple Driver Updater\SimpleDriverUpdater.exe (.not file.) [0] (.Activate.) =>.Superfluous.SimpleStar
  [MD5.00000000000000000000000000000000] [APT] [{363E0930-6493-4AD6-B543-87B2E3CA683E}] (...) -- G:\HTCDrivers\HTCDriverInstaller.exe (.not file.) [0] (.Activate.) =>.Superfluous.Empty
  [MD5.00000000000000000000000000000000] [APT] [{5CFB2102-88F2-463F-9953-299EAEA5B8E7}] (...) -- C:\Program Files (x86)\Nephya\Uplauncher.exe (.not file.) [0] (.Activate.) =>.Superfluous.Empty
  [MD5.B72D6464EDFAC6F88A77B71B97194714] [APT] [{6C5008E0-3DB8-4489-A245-11F7E46DCD26}] (.TomTom International B.V..) -- C:\Program Files (x86)\TomTom HOME 2\TomTomHOME.exe [112376] (.Activate.) =>.TomTom International BV®
  [MD5.23345F9256FFB4C68A75F2127DD6C21D] [APT] [{D136B125-0ABF-42AF-8BDF-7EFCAFFCE025}] (.Mozilla Corporation.) -- c:\program files (x86)\mozilla firefox\firefox.exe [510920] (.Activate.) =>.Mozilla Corporation®
  [MD5.00000000000000000000000000000000] [APT] [{D238EF10-6AE6-4752-AD63-1EDAA7E4044D}] (...) -- C:\Program Files (x86)\ZHPFix\ZHPhep.exe (.not file.) [0] (.Activate.) =>.Superfluous.Empty
  [MD5.00000000000000000000000000000000] [APT] [{D9511D79-97C3-4582-94B2-A6E8343530E9}] (...) -- C:\Program Files (x86)\Nephya\Uplauncher.exe (.not file.) [0] (.Activate.) =>.Superfluous.Empty
  [MD5.00000000000000000000000000000000] [APT] [{FA50EAD6-9E2D-409D-A6CB-17FCBCAC15E5}] (...) -- C:\Program Files (x86)\Nephya\Uplauncher.exe (.not file.) [0] (.Activate.) =>.Superfluous.Empty
  [MD5.23985274780D27117C470AA259B79B30] [APT] [Apple\AppleSoftwareUpdate] (.Apple Inc..) -- C:\Program Files (x86)\Apple Software Update\SoftwareUpdate.exe [569416] (.Activate.) =>.Apple Inc.®
  [MD5.6DBF5E67EEA838135065948A99219D0F] [APT] [Hewlett-Packard\HP Active Health\HP Active Health Scan (HPSA)] (.HP Inc..)
  
  0
4. urguo Author
  
  @urguoAll of that done, I still have the same Windows Update error message.
  
  0
Answer 8 / 9
kaneagle Moderator
I am not an expert in disinfection.

Restart by tapping F5 or F8
Choose --> safe mode

When you reach the desktop
Go to --> C\windows
Rename the folder --> SoftwareDistribution by adding .old
It should result in --> SoftwareDistribution.old
Restart the PC.

Go to Windows Update and check for updates.

--
Human beings are at their best when things are at their worst.

0
1. urguo Author
  
  Thank you, I just performed this operation and unfortunately I still have this error message 8024402c, so I am unable to update.
  
  0
Answer 9 / 9
kaneagle Moderator
I have no more ideas!

All I can think of is reinstalling Windows 7.
Otherwise, you can wait to get more opinions.

Good luck.

--
The human being is at its best when things are at their worst.

0

Windows update error code 8024402c

9 answers

How to configure hreflang for multiple countries?

Retrieve an email address

Phone alarm plus connected

Select text

Very slow computer

Message saying that my phone is compromised

No sound on my laptop

Chronology

What does sata mean when it’s displayed on my hp laptop?

Unlock toshiba 32rl933 tv pin code