LaCie setup assistant? Solved

Question

Hello,

I just bought a LaCie Porsche Design P9230 external hard drive, but when I turn it on, I don't see a setup assistant. There are 4 steps according to the instructions: 1 Plug in the power supply, 2 Connect the USB cable, 3 Turn on the hard drive, 4 Launch LaCie Setup Assistant. However, I can't do step 4 because I don't see it, and my computer doesn't seem to recognize anything plugged into a USB port. How can I see it?

Thanks.

billmaxime · Answer

Hello

Do you not have an installation CD/DVD?

Check this page if you can find what you're looking for

https://www.lacie.com/fr/fr/support/desktop-storage/porsche-design-desktop-pc/

See you later

--
The radiation level is higher at the employment center than at Chernobyl.

billmaxime · Answer

1) When the HDD is connected, check if you see it in disk management.

2) Also let me know if the PC makes a sound when you connect the HDD.

3) When the HDD is connected, check in the device manager if

you have any ? or /!\ yellow symbols.

@+

--
The radiation level is higher at the unemployment office than at Chernobyl.

billmaxime · Answer

The PC does not emit sound, only the hard drive  The hard drive emits one sound and not the PC?  At the very top there are File Action View? But not in the list  I do not understand the meaning of your response  PS: Did you check this link to see if you need to download a software for your hard drive?  https://www.lacie.com/fr/fr/support/desktop-storage/porsche-design-desktop-pc/  @+  -- The radiation level is higher at the employment office than at Chernobyl.

billmaxime · Answer

re

The computer doesn't make any sound when I turn on the hard drive, it doesn't make any sound either when I turn on my old hard drive

The old HDD is also not visible in disk management?

Are you sure you don't have any ? or /!\ yellow indicators in device manager?

How long has your problem been going on?

@+

--
The radiation level is higher at the unemployment office than at Chernobyl.

vieu bison boiteu · Answer

Hi dela1956

Personally, I would drop this software
It generally causes trouble when installed, no matter the brand

I would format the HDD to delete all the files on it

See you later

Addition: The new one, you can't see it at all
No link on the English web page, I'm already flying solo enough

billmaxime · Answer

re

as you can see "the old" HDD, but not the new one, connect the new one

to another PC to see if it is detected in disk management

@+

--
the radiation level is higher at the employment center than at Chernobyl

dela1956 · Answer

I sent an email directly to LaCie and they resolved my issue.

vieu bison boiteu · Answer

by going through https://www.cjoint.com/ >>> Use cjoint to host files <<< -- no link on the web page in English, I'm already flying enough on my own

dela1956 · Answer

https://www.cjoint.com/c/FCsaai33bz6

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