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Erreur de captcha

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Annaba882 -  

Hello, when I try to log into my Badoo account (Safari or app via iOS) I receive the confirmation code by email but in the next step the captcha hasn't appeared since last night and I can't connect due to this bug. I tried downloading the app several times, clearing my Safari cache, trying on another phone, nothing works… do you have any idea? Thank you in advance.


5 answers

  1. maax

    I unfortunately have no solution to offer, except to say that I've been encountering the same problem for 2 days.

    I tried Chrome and Firefox, and the same behavior occurs with an empty captcha field.

    I imagine there’s an issue on their end and that we will have to wait for them to fix it :(

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    1. Annaba882 Author

      Hello, have you tried contacting support?

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    2. maax
      @Annaba882

      No, but I see that today it works again for me (finally I was able to log in without being asked for a captcha).

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    3. Annaba882 Author
      @maaxOn the site or the app?
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  2. Annaba882 Author

    I just tried on Chrome by opening the console. I don't know if it's possible to tell me more with this information? Thank you in advance.

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    2. MPMP10

      Hello,

      The problem is on their end.

      You should discuss this with them.

      https://support.badoo.com/hc/fr/requests/new#

      https://support.badoo.com/hc/fr/articles/32091792049821-Conseils-de-r%C3%A9solution-de-probl%C3%A8mes-et-bugs-en-cours

      https://www.statut-services.fr/service/badoo

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      1. Annaba882 Author

        Hello, thank you for your response. I contacted support but haven't heard back... I don't have a VPN.

        Is there any solution in the meantime?

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      2. MPMP10
        @Annaba882

        If it's an error on their own servers, not really no..., in this context it's up to the site managers to fix it.

        And via a PC?

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      3. Annaba882 Author
        @MPMP10

        Same on PC and on my tablet. There aren't many reports; I have the impression that we are few to be affected.

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      5. Annaba882 Author
        @MPMP10

        Do you understand anything about the image I posted? Thank you

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