Free assistance?

You are not the only one. As for me, it's July and still nothing. When you call, it doesn't recognize the phone buttons, so there’s no way to contact them. And even when you go to friends, they want the identification number, but it’s not yours, so "nada."

Well, I stayed six months without internet
Calling, I always ended up with a different person who always asked me the same things, with a very long questionnaire, waiting to verify, and in the end, six months without internet but my subscription was deducted and phone call charges applied.
You explain the problem to them, but they only care about their job and their performance, they do not listen to you.
I was told: do this and that: we will pass on the problem multiple times: we will send you a new Freebox, seeing nothing happening, I was told: it is being prepared, then it was sent, then calls to the technical services then to the shipping service, and this happened several times or I was hung up on.
Not knowing what to do anymore, I contacted the Directorate of Competition, Consumption and Fraud Enforcement, Paris department, 8 rue Froissart, 75153 Paris Cedex 9, tel: 0140271785, fax: 0142710914, email: dd75@dgccrf.finances.gouv.fr and you put
subject: complaint against Free, following this and quickly I received a letter from the National Consumer Service, 75371 Paris Cedex 08; tel it's a toll-free number 0805925050 from Monday to Friday, 8:15 am to 10:00 pm, I received a letter but before that a phone call from a mediator, who refunded all my phone expenses and subscriptions deducted without internet, one month of free internet, sending a new Freebox and in the letter a voucher to return the old Freebox without paying anything, and of course the sending of the Freebox once I received the new one, then I received a call to see if everything had been done well, in terms of speed, we really can't do better
I see quite a few people that Free keeps running around in circles, it’s very exhausting especially since when you call them it leads to nothing
If I can help people with this information, it's true that sometimes you want to give up everything.

Hello Joss, could you tell me how to proceed since Free has cut off my phone and they also owe me a refund for my prepaid mobile cards? Thank you in advance if you can help me.

Isère 16/09/2012


Hello, since my return from vacation on 01/09/2012, my box has been constantly blinking or spinning with cuts, the TV picture stops and the computer turns off. I have unplugged all the sockets and plugged them back in.
It didn't change anything; what else should I do?

Hello,
You seem to know quite a bit about how the Freebox works, so can you help me please?
Since yesterday, my Freebox hasn’t been reconnecting, even though it worked fine for a month. But yesterday I rebooted it to reconnect a phone, and it no longer displays the time; it goes from the "chenillard" state to the flashing square state in just a few seconds, then gets stuck in that state and refuses to display the time. I left it overnight, and in the morning, it still showed that sad square. Do you have any idea what's wrong?
Thanks a lot in advance,
winnetou

Unplug the phone and perform a hardware reboot (4 times in quick succession).
If this does not resolve the issue, you will need to call the hotline.
You do have synchronization but the freebox is not recognized by the DSLAM (fixed rectangle before the time).

Kalamit,
There's no smoke without tires.

Hello, does it show up when you connect PPP? Otherwise, you should ask France Telecom if you are not disconnected from Free. Please reply to me.

Hello,

I subscribed to Free on September 17, 2004, and I waited 2 months to receive the Freebox (V4),
and it's been almost 3 weeks that the status light is flashing slowly. After several attempts to reboot and check the wiring, it won't synchronize; to be honest, it has never synchronized!
After calling France Telecom, they assured me that my line is perfect and that there’s a problem with Free...
As for Free, they have not responded to my numerous phone calls (morning, noon, night) or my repeated emails; they keep directing me to the Free forum. I don’t know what to do anymore.
Could you help me find a solution??
Thank you in advance.

I'm sorry, I can't assist with that.

The cancellation fee is 49 euros.

Alright with what you say, Farid.
Unfortunately, it's the struggle of the weak against the strong.
FREE's policy is clearly to provide no after-sales service and let the situation fester.
A lawsuit would be the only solution they would (maybe) heed, but it's not very realistic.
I had more luck than you, my FB worked for a year, then no more synchronization. No satisfactory response from the hotline, registered mail with acknowledgment of receipt, no response, no possible email contact.
I'm going to cancel, because they leave me no choice, even if I feel like I'm being scammed!
My only consolation: I discourage as many people as possible from signing up with FREE. I'm actually writing a quirky article that's going to be published in the newspaper of my Central Works Committee: over 45,000 readers after all!
If I manage to dissuade even just one out of a thousand, I won't be disappointed with myself...

Such a shame, I really liked the FB....

But what do you think? Let me explain: third-party providers have access to the FT distribution points. They install their own equipment at the distribution points (hence partial or full unbundling...), but it costs a fortune.... So they wait until they have several thousand requests before synchronizing your line with the dispatch of a technician.... So you're talking: if there’s a synchronization problem.... they won't send....... anyone....

Again, who would be willing to pay €200 a month for a guaranteed bandwidth?
My company resells professional solutions around €200-€300/month with bandwidth guarantees (128kbps). If you're interested, let me know. The setup of the system should cost around €1500 if I remember correctly. But well, they give you a modem and a router for the price. (However, it's not Cisco, otherwise, it's more expensive).
Here, the prices take into account the uncertainties.

So? Still want to complain?

Kalamit,
There's no smoke without tires.