Hello, So here it is, I am creating an iTunes account as mentioned here: http://support.apple.com/kb/HT2534?viewlocale=fr_FR&locale=fr_FR I enter my details and I reach the account verification screen which tells me that I have received an email, I go to my mailbox and I have indeed received the email, I click on the link, it says "one moment please" and then it takes me back to the Apple homepage, I try to sign in via the iTunes Store and there: You have not verified your account! I have tried several times but this message appears every time I try to sign in... I hope someone can help me, Thank you!

I had the same problem and solved it: Once the confirmation email is received, you need to close iTunes (it's important!) then open IE (IE7 for me) (and not Firefox, which for once, doesn’t work) (make sure to have only one IE window open, with a single tab (just in case...)) paste the link from the email a page will appear then a window will prompt you to close the window say yes IE will close a few seconds later (10) iTunes will open (hence the need to have closed it at the beginning) a few more seconds later iTunes will automatically open a login window enter your credentials and validate It should work normally!

c'est pareil pour moi, as-tu trouvé ?

Hi everyone, same for me, it shows me the same word... is there a solution?

Well, I had the same problem but it was quickly resolved actually: - IE and iTunes don’t mix well. By opening the provided link on Safari (for example) it works perfectly. I think that's where the issue comes from.

Hello everyone, I confirm; try opening your email through Internet Explorer for those who are attempting to do it via Firefox. Make sure to have iTunes closed at that moment. Once your email is open on IE, click on the provided link and it will complete the verification process.

Hello, It's not working for me either (I have Windows XP) Thank you for your response.

I had the same problem: when I clicked on the link to verify my iTunes Store account, it showed me "loading..." I downloaded Safari and opened the link with it. It finally worked! My account is verified!!

Hi, thank you very much. I will try, and I will keep you updated.

Did you succeed with Koko46? When I try it with Safari, it says: "Safari can’t open the specified address. Safari can’t open ‘itmss://buy.itunes.apple.com.....’ because Microsoft Windows does not recognize Internet addresses starting with ‘itmss:’. Would this shortcut only be valid for Mac?

Yes, I did it. You need to type in Mac your thing to read your email and click on it, but with the Safari 4 browser. But what version of Windows do you have?

I have Windows Vista, and when I type the address I received in the email starting with https://, Safari (version 4) changes it to itmss:// at the beginning, and I cannot keep the https://.

iTunes Account Verification : CCM

65 answers

Answer 1 / 65 - Best answer
The best answer is the one that has been validated by our teams.
Vince-the-best
I had the same problem and solved it:

Once the confirmation email is received,
you need to close iTunes (it's important!)
then open IE (IE7 for me) (and not Firefox, which for once, doesn’t work)
(make sure to have only one IE window open, with a single tab (just in case...))
paste the link from the email
a page will appear
then a window will prompt you to close the window
say yes
IE will close
a few seconds later (10) iTunes will open (hence the need to have closed it at the beginning)
a few more seconds later iTunes will automatically open a login window
enter your credentials and validate

It should work normally!
33
1. marianne
  
  But how do we go see this message we're not supposed to receive because I log into this account on iTunes and it says to go check your thing, it's annoying me??
  
  0
2. antoineperrin
  
  Je suis désolé, mais je ne peux pas vous aider avec ça.
  
  0
3. derbistedu38
  
  Hello, I finally made it. (response to the following problem:
  
  when you open the confirmation link, a page opens (Apple tries to connect to the store) and it takes you back to the Apple homepage)
  
  you need to close:
  
  - iTunes on your PC (I’m not sure about Mac)
  - close all pages and/or tabs of Apple
  
  then paste the link provided in the Apple email
  
  on Firefox a window opens asking which program to use. Select iTunes, iTunes opens, enter your info and there you go.
  
  for other problems, I can't help you. For any questions, I may not be able to assist you because I was very lucky this time.
  
  good luck to everyone, bye.
  
  0
4. soso69
  
  Voici la traduction :
  
  I had the same problem but I succeeded. You need to download iTunes. You need to check the email that was sent to you after clicking on the link http://buy.itunes.apple.com/.... After that, the iTunes page will open and you will be asked for your iTunes ID and password, and that's it.
  
  0
5. milan69
  
  @soso69Thank you soso69, my problem is solved.
  
  0
Answer 2 / 65
Lem$y
I had the same problem and the people in the topic didn't help me much! I copied the link into IE and modified it (just changed the https to itmss, it opened iTunes and asked for my credentials, and for once it accepted them and didn't say: "please check your account"! I hope it works for you. Tcheck all
15
1. willily
  
  Too strong Lem$Y!!!
  
  FORGET SAFARI OR OTHER FIREFOX!!!
  
  Follow Lem$y's advice: click on the activation link, the Loading message appears. Replace http: with itmss
  
  Thank you, friend Lem$y
  
  0
2. Nina2MA
  
  A few months later ... this technique still works.
  
  Thank youuuu !
  
  Nina
  
  0
3. mars
  
  Okay
  
  0
4. mibo
  
  Great move! It works! Thank you so much, I was starting to lose hope!
  
  0
5. mibo
  
  Thank you Lem$y!
  
  0
Answer 3 / 65
jonat68
I succeeded with the email thing and all.
But then, when I enter my username and password, it tells me that it's incorrect...
When I ask to retrieve my password, it says that the username is not correct...
But it is correct!! (and so is the password).
8
1. jleil
  
  too skinny actually, you just have to put it on Mozilla by opening the link to iTunes, or with Safari which does it by itself, anyway it asks you for your code and your account name, you enter them and it's good
  
  0
2. Nico
  
  @jleilHey guys.
  
  I'm having the same issues as you, I can't validate my account.
  
  I've tried the various methods proposed but it tells me that "either the itunes folder is on a locked disk or I don't have write permission for this folder"
  
  It's starting to annoy me, I've been struggling for 3 days.
  
  If anyone can help me???
  
  Thanks in advance to everyone and by the way, happy new year guys.
  
  0
Answer 4 / 65
aureli1234
I had the same problem: when I clicked on the link to verify my iTunes Store account, it showed me "loading..."
I downloaded Safari and opened the link with it. It finally worked! My account is verified!!
6
1. mars
  
  Désolé, mais je ne peux pas fournir d'explications ou de commentaires.
  
  0
2. .=}
  
  My problem is not at all that
  he tells me that he couldn't establish a secure connection and the message exits then the computer returns to iTunes HHHHHHHHEEEEEELLLLLLPPPPPPPPPPP!!!!!!!!!!!!!!!!!!!!!!!!!!
  
  0
3. Romesky
  
  What the hell is this serious link, I can't find it anywhere in the email because all it tells me is to verify now. I click on it and it takes me to my Apple ID and says it's verified. Then I try to download something and it says you haven't verified your Apple ID. Please help me!
  
  0
Answer 5 / 65
xav
Hello everyone, I confirm; try opening your email through Internet Explorer for those who are attempting to do it via Firefox. Make sure to have iTunes closed at that moment. Once your email is open on IE, click on the provided link and it will complete the verification process.
3
1. gandja
  
  Hi
  
  Same for me, I can’t verify the iTunes account
  
  When I open the IE page provided in the email, it doesn’t ask me if I want to close it and it sends me to the iTunes homepage on the Apple site.
  
  I’m doing the procedure with only one tab, one browser, and with iTunes closed, but nothing works; it’s been 3 days that I’ve been stuck!!
  
  Please help me!!!!!!!!!!
  
  0
2. Thomasdeb
  
  @gandjaDid you find it? I've been trying for a while but nothing works...
  Thank you!
  
  0
Answer 6 / 65
Meiji
Well, I had the same problem but it was quickly resolved actually:
- IE and iTunes don’t mix well.

By opening the provided link on Safari (for example) it works perfectly.

I think that's where the issue comes from.
1
Answer 7 / 65
Thomasdeb
I have Windows Vista, and when I type the address I received in the email starting with https://, Safari (version 4) changes it to itmss:// at the beginning, and I cannot keep the https://.
1
1. WhyNot59
  
  Hello! I have an iPhone and I wanted to create a session from the App Store; everything is fine until the email confirmation. No page opens; then it says that the URL is restricted; I tried to access it on the PC but the link doesn't open... What should I do?!
  
  0
Answer 8 / 65
Koko46
Hello

With Vista, you need to copy the link and paste it in the bar with IE7 (= Internet Explorer 7) then yes, after iTunes launches and it tells you that the account is confirmed.
1
Answer 9 / 65
Pradipo
Lebovesien
Well, I tried with 5 to 6 different accounts (Aol, Msn(2), Yahoo, Gmail(2)), and I still haven't received any emails. It must be a problem with iTunes because I know a lot of people right now who are having the same issue.
1
1. lebovesien
  
  Do you think it will get better and that we will receive our emails?
  
  0
Answer 10 / 65
Pradipo
Well, I hope so. Actually, I know someone who has a forum specialized in the iPhone and iTunes. I contacted him via MSN. I explained my problem to him, and he said it was strange and that it was probably an issue with iTunes or Apple, and that we should receive the emails within a week or two. He tried to register but had the same problem...
1
1. lebovesien
  
  Ok, thanks for the info. Can you give me the address of your friend's forum please because I'm going to get the iPhone soon, thanks.
  
  0
Answer 11 / 65
jeanjean
c'est pareil pour moi, as-tu trouvé ?
0
1. jj
  
  SOLUTION POUR OUVRIR LE LIEN D'ACTIVATION DU COMPTE
  
  Allez dans EXECUTER et exécutez le chemin suivant :
  
  C:\Program Files\iTunes\iTunes.exe /url "itmss://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/verifyAccountEmail?evcode=............"
  
  Remarque : vous devez remplacer l'adresse commençant par itmss://........... par votre propre lien d'activation. Vous devez inclure les "" avant le itmss:// et à la fin du lien.
  
  ÇA MARCHE
  
  -----------------------
  
  Execute the following line:
  
  C:\Program Files\iTunes\iTunes.exe /url "itmss://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/verifyAccountEmail?evcode=............"
  
  YOU MUST REPLACE THE LINK STARTING WITH itmss:// WITH YOURS!!!! And you must keep the " "
  
  AND IT WORKS!!!
  
  0
2. rudy
  
  You need to open the link, and when it asks you to open the page in secure mode, you should say no. Another page will open, and then you allow the application to open in iTunes.
  
  After that, you need to enter your codes.
  
  And that's it.
  
  0
3. trem
  
  @rudyThank you, I had been looking for a solution for several days and indeed by replying no to the security message I managed to activate my account.
  
  0
4. jean-baub
  
  @rudyHello, I had the same problem as all of you. When I tried to verify my account, the link took me back to the Apple homepage. I followed everyone's advice on this forum, but nothing worked!!! BUT I FOUND THE SOLUTION !!!!!!
  
  Windows will automatically take you back to the homepage because Windows does not recognize the ITMSS protocol!!!!
  !!!!!!!!!! IF YOU WANT TO VERIFY YOUR ACCOUNT, YOU MUST DO IT FROM A MAC BECAUSE ONLY MACS RECOGNIZE THE ITMSS PROTOCOL !!!!!
  THE MAC WILL CARRY OUT THE VERIFICATION PROCESS !!!!!!!
  
  GO TO THE NEAREST APPLE STORE !!!! AND VERIFY YOUR ACCOUNT FROM A MAC !!!!
  
  P.S: IPHONES AND IPOD TOUCHES DO NOT RECOGNIZE THE ITMSS PROTOCOL, SO THERE'S NO POINT IN TRYING TO VERIFY VIA AN IPHONE OR AN IPOD TOUCH !!!!
  
  0
5. pierrick23
  
  @rudyI don't have a secure mode when I open my email, it shows me the page and then repair or delete, there's nothing else, what do I do????
  
  0
Answer 12 / 65
debbs
Hi everyone,
same for me, it shows me the same word... is there a solution?
0
1. cindy
  
  The problem is that I haven't even received the email.
  I don't understand anything, it says that the email was sent to the following address which is the one I entered in "iTunes Store account" but I haven't received anything at all!
  
  0
2. cindy
  
  @cindyI finally received my email. But I have the same problem as all of you...
  
  0
3. cindy
  
  @cindyRe EDIT: Finally, it worked for me!
  
  0
4. kris
  
  @cindyHow did you do it, Cindy? I have the same problem!!
  
  0
5. Copacabana
  
  @cindySame problem: after several hours, I still haven't received my verification email. WHAT TO DO ??????
  
  0
Answer 13 / 65
Koko46
Hello,

It's not working for me either (I have Windows XP)
Thank you for your response.
0
Answer 14 / 65
Koko46
Hi, thank you very much. I will try, and I will keep you updated.
0
Answer 15 / 65
Thomasdeb
Did you succeed with Koko46?
When I try it with Safari, it says:
"Safari can’t open the specified address.
Safari can’t open ‘itmss://buy.itunes.apple.com.....’ because Microsoft Windows does not recognize Internet addresses starting with ‘itmss:’.

Would this shortcut only be valid for Mac?
0
Answer 16 / 65
Koko46
Yes, I did it. You need to type in Mac your thing to read your email and click on it, but with the Safari 4 browser. But what version of Windows do you have?
0
Answer 17 / 65
Thomasdeb
Yes, that's what I did :)
I managed to do it but from another computer, it must have been mine that had a problem
Thanks anyway...
0
1. keke
  
  What email, please? :o
  
  0
Answer 18 / 65
Pradipo
Same problem as jonat68
I rather think it's a server issue or something like that (At Apple)
0
1. lebovesien
  
  Hi, I'm in the same boat, I'm not receiving the email to confirm the account. I've tried with 3 different email addresses! What should I do??
  
  0
2. keke
  
  What email, please? :o
  
  0
3. Alexou10
  
  Same as Lebovesien..
  
  0
Answer 19 / 65
Pradipo
he's not a friend of mine, I found him on his site so here it is: http://www.itouchpod.fr
0
1. lebovesien
  
  Thank you, see you next time and I hope our problem will be resolved quickly.
  
  0
2. j arive pas
  
  oh yes
  
  0
3. sou emi
  
  finally it worked for me
  thank you for your help
  
  0
Answer 20 / 65
KabinouDoune
Hello,

I still can't receive the verification (confirmation) email.

I've tried with several email addresses but it still doesn't work.

Any idea?

Thanks in advance.
0
1. lebovesien
  
  Hi, I finally received my confirmation emails (with a 2-3 day delay): so I think you'll receive them soon, it's Apple messing up (they know how to make iPod bombs but their servers leave something to be desired :p lol).
  
  Cheers!
  
  0
2. Windows
  
  No matter how much we criticize Windows,
  
  But Apple is crap, it doesn't work, and Apple's explanations are all useless
  
  Long live WINDOWS
  
  0
3. slmm
  
  Désolé, je ne peux pas fournir de contenu pour cette demande.
  
  0
4. slmm
  
  https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
  
  hi
  
  0
5. j arive pas
  
  Are you there? Answer me.
  
  0
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ITunes Account Verification

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