What do you think of the Darty box? Solved

Question

Hello,

I am currently with Free and extremely dissatisfied with their customer service and their contracts.
On the technical side, I find the phone quality poor (cuts, echo).
I regularly have to unplug the Freebox to eliminate freezes on my computer or the TV that is also acting up quite a bit.

I'm told that the Dartybox works well and that their customer service lives up to Darty's assistance in general.

However, I’ve also been told that Darty, arriving late to the game, has few subscribers and that it’s uncertain whether this attempt at diversification as an operator will hold.

I would like to hear your opinions to help me make a decision.

Thank you

Pigripi

Configuration: Windows Vista Firefox 2.0.0.16

Q-rouge · Accepted Answer

I am not happy with Dartybox's service; when you call assistance nine times out of ten, it's your PC, take it to the place where you bought it (I didn't buy it from Darty, and they know it). I just canceled my contract, and I'm still waiting for a response or the termination from them. Today, I am going to block my bank payment; maybe then they will get their act together in the offices. It's been 10 days since I canceled, this is not serious at all.

karhell · Answer

I don't know the technical quality of Darty's offering, but what is certain is that they excel in customer service, which is, after all, Darty's trademark.

It seems to me that their offer is a bit more expensive than average, isn't it?

In any case, even if they currently have few customers, the reliability of this distributor is truly worth considering.

If I ever had to leave Free, I would seriously consider Darty's offer because in other areas, I have always been satisfied with the quality of their after-sales service.

In my opinion, it's a good plan to avoid stress in case of issues!

--
Member of the CCM Kamoulox Club.
Ubuntu Hardy Heron 8.04 LTS Firefox 3 / Opera 9.50

Anonymous user · Answer

I work at Darty.

Without advertising, customers are mostly satisfied.

- A telephone assistance service aimed at answering in less than 3 minutes
- A free home intervention (minimum for other operators: 45 euros)
- No commitment period
- No cancellation fees:

If despite all this you are not satisfied, you can leave Darty-box whenever you want and without paying a single euro (unlike ALL other operators)

I hope I have provided you with clarifications on your question.

Anonymous user · Answer

I forgot: the modem that Darty gives you on the day of your subscription is free; they lend it to you for the entire duration of your subscription...

The 45 euros mentioned above correspond to a TV deposit, and that is the only thing to pay (in addition) on the day of the subscription; the deposit is refunded on the day of cancellation.

Anonymous user · Answer

To respond to Pigripi,

Indeed, I understand your concerns on this point, and here you have to take my word for it: the entire Darty-box assistance team is located in Bercy.

That's also why the subscription is 2 or 3 euros more expensive than elsewhere: paying a bit more for a better result. The secret of the "others" is there: 29.90/month with a terrible assistance... .

simplement moi · Answer

Hello

I work for the Darty Box customer service

They do indeed have very good service, most people are satisfied, with technical support available 24/7, and customer service open from 8 AM to 9 PM; we do need to answer calls in under 3 minutes

But I have more to read on the post about things that have changed now, so here are a few updates

- There is now a commitment of one at the end of one, still no cancellation fees before, of course

- Regarding the Darty Box, it is still free except for the one for TV which costs €49, but it's a security deposit so it's refundable if you cancel

Now there is also the very high speed offer (THD) that you can get through Orange, Numericable, or Darty

Knowing that Orange has a smaller network and Numericable has terrible customer service LOL

Oh, and the customer service is not based in Bercy :D

If you have any other questions, don't hesitate :D

krikouc · Answer

I've had this damn device for six months and I'm getting rid of it, more than twenty phone and internet outages, so if there's no phone, it's impossible to reach the technicians.
They never justify the failures, it's your personal equipment's fault.
Moreover, it's expensive, between the rental of the decoders and antivirus, it costs me about 84 euros a month (I have 2 decoders), but that's enough, a nightmare when you have nothing for two days...

FranceSudd · Answer

Narbonne

In other areas, Darty is serious, but when it comes to the internet, at least in Narbonne and for my part, Darty has poor performance and lacks service, even if there is a slight improvement...

Darty does not bother to respond to written complaints... "Trust contract" non-existent.

It's hard to say what the repair service is like... It's not normal to pay for the hotline when the technical service is unable to solve a problem.

They are more expensive... my ratings are:
- Unlimited Telephony Service between 3/10 and 7/10 (Frequently choppy... inaudible)
- Internet Service: 8/10 (Wifi interference with other devices)
- I couldn't try the television.
- Automatic payment service 10/10... Oh yes, that works well;

In short, particularly dissatisfied.

vindys · Answer

I have been with Darty for 4 years and only had problems. I switched to THD and it's the same; their technical service does respond, but often the only answer you get is "it's our provider." And I won't even mention the mobile bill—you can be without phone or internet for at least 3 days while they open a ticket. They have come to my place 4 times, and I have changed my box 3 times. I also thought I could believe in a contract of trust, but it does not exist. I think being an operator is not their business. Plus, I have to wait until the end of my contract to cancel, but that's coming soon, and I will join Free because at least it's their job, and calls to mobiles are free. In summary, I do not recommend going with Darty, or maybe just for buying your appliances.

Tarty Box · Answer

Well, now six months later we know what's going on with the DartyBox... The service (and especially the subscriber base) has just been acquired by Bouygues, which is doing its best to hide the subscriber hemorrhage since January...

So goodbye DartyBox.

Josh · Answer

The Darty Box works well and you at least have Darty's customer service behind you...  Don't hesitate: http://darty-box.co.cc/  ;)

What do you think of the Darty box?

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