FREE accessories order

Question

Hello,

I am a Free subscriber. The power cord of my Freebox HD is faulty.

I ordered the accessory on their website 10 days ago.

5 euros for the box + 5 euros for delivery!!!

A week later, at the cost of the delivery, I contacted FREE by phone; €0.34 per minute to hear that it has been shipped, but of course there is no trace of anything.

I am therefore just looking for help or a point of entry to resolve my issue.

Thank you all

FREE's associated services are absolutely terrible; there are no words to describe their methods.

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vinii · Accepted Answer

Hi,

No, Free didn't notify me, I had to log in every day to see if I had a new tracking number.

However, when the Kiala network delivered the package, I received an email to inform me that my package had arrived.

I went to pick it up today, I was notified yesterday.

vinii · Answer

Hi,

I have the same issue, I ordered some freeplugs a while ago, they told me that my order was confirmed (via chat with Free) but it still hasn't been shipped and there's nothing in the order tracking (for the moment the delivery of my Freebox 5 from 2006)

I don't know if this is the right place to track the order for the accessories.

In my opinion, they are out of stock...

Tie · Answer

Hello
I'm in the same situation as you. I ordered a power cord for my Freebox about ten days ago and I still haven't received anything.
I wanted to know if you eventually received it and if so, how long did it take?
Thank you in advance for your reply.

ARc125 · Answer

I received food after 4 days and curiously another one arrived the following week, none of which were billed to me ???? since June 7, 2008 --  If you want to be respected, respect others..... well, c

vinii · Answer

Hi,

My package is in transit through the Kiala network, over a month later and after contacting them 4 times with the same response each time: "in preparation"...

Free really messed up this time...

But I should receive my package (finally) by tomorrow or Friday.

laurent · Answer

Hi Vinii, I would like to know if Free informed you by email when your package was sent via the Kiala network?

samedi1949 · Answer

buy a 12v transformer at bricorama or elsewhere, it’s faster and cheaper

miquette · Answer

Explain the transfo...  I ordered a freeplug pack as well, which I have not received yet... and in my order tracking, I have the number of a colissimo that I received two or three years ago...

FREE accessories order

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