damaged or missing HP PHOTOSMART C4280 cartridge

Question

Hello,

I installed a new cartridge in my HP PHOTOSMART C4280 printer and it keeps telling me that it is improperly installed, damaged, or missing. I checked with a lamp and noticed there was some ink on the contacts. Please help me. Thank you in advance.

philophil · Accepted Answer

Hello

another solution that worked for me

enter the printer's BIOS (see above)

- select "Information Menu"
- then "Checksum for reload data"
- confirm with the green button, a number will display
- finally, press Cancel (the red cross) three times

the printer prints an alignment sheet and the error message appears again. Repeat the operation in the printer's BIOS. And no more error message for me! I hope it will be the same for you :)

solution in English found on YouTube
http://youtu.be/euzrPLMqDNc

+++++

shanon58 · Answer

Hi Shina,

unplug all the connectors from the printer and try to print the test page manually "you can find that in the printer's manual". If it works, then the printer is in good condition, so the problem is probably the installation. Reinstall it.

DENISE · Answer

HELLO

I changed my black cartridge on HP C4280 because it indicated a missing or damaged cartridge, and after the change, the message continues and the printer still doesn't work. I've cleaned it, uninstalled it,
reinstalled it, and it still doesn't work. I suppose it is beyond repair, which I hope it isn't, but I don't know what else to do and it's only a year old.
Thank you in advance.

DENISE · Answer

Hello

I changed my black cartridge on the HP C4280 because it said cartridge missing or damaged, and after the change, the message continues, and the printer still doesn't work. I've cleaned it, uninstalled,
reinstalled, and it still doesn't work. I suppose it is broken, which I hope isn't the case, but I don't know what else to try, and it's only a year old.
Thank you in advance.

BBeber · Answer

I'm in the same situation except that when I change my cartridge it works again, until next time! It happens with all cartridges, so let's just say that XL cartridges that fail at not even 50% of their lifespan get expensive over time!
I think I'm simply going to change printers...

MOMUS · Answer

It's really crap Photosmart 4280 because of the cartridge I can't do anything now!! It shows cartridge missing or damaged and it's stuck?? Do not buy it.

tibouchina · Answer

I have the same problem with my HP C 4280 printer since yesterday! I'm afraid to invest €35 in a cartridge if the problem comes from the printer...

tibouchina · Answer

I just changed the black cartridge (which wasn't empty!), and the printer is working normally again. Thank you for your help.

HP Photosmart 4280 · Answer

Hello everyone  .I managed to get rid of the error message (Damaged or missing cartridge on 4280) The printer is printing normally again, so it can be fixed, but I don't know how I did it lol .  In any case, I went through the X (Cancel) and Power buttons at the same time. This displayed on the printer screen Enter special Key anyway : The code is Blue, green, gray. Then we ended up in (let's say) the printer's BIOS. There I messed around a bit with everything XD. One thing is for sure, I didn't reset it, but I printed in mode (print "something I don't remember") I printed 6 times some Chinese that looks like Japanese XD (Basically nothing readable even for a Chinese person) I thought it wouldn't work at all, it was dead. Well no, I exited from that and I made a black and white copy and another in color the black and white one was terrible but the colored one was pretty much perfect I made another black and white on the back and to my great surprise it started working normally again. (In any case, this manipulation unblocked the printer and we can once again use the scanner for those who have cartridges, let me know. In any case, I can certify that it worked for me even though I rubbed the print head of the cartridge with paper towel)

xtian · Answer

Don't buy HP anymore. They have procedures that drag things out and charge you 20 euros just to talk to you. Yuck!

béatrice · Answer

I received the same message after reformatting the computer: "cartridge absent or damaged." I reinstalled the printer software and did a product update. Since then, it's been working...

Elyes · Answer

Hello everyone, I have a big problem with my HP Photosmart C4280  When I print something, it only prints white, I don't know why and the cartridges are new Could you please help me?

HP Photosmart 4280 · Answer

Hello, Elyes:  Did you remember to remove the cartridge labels to prevent it from emptying?

oscour08 · Answer

"damaged or missing cartridge" on c4380 cartridge purchased from RDC cartridge 350xl guaranteed until 2010/08/31 --> so August 31, 2010 weighed 83 grams (I kept the empty cardboard packaging) --> missing 2 grams, so not empty. New weight 85g (manufacturer's data). the old empty cartridge shows no error message. file hp7501561466 pending since July 28 no response from HP despite phone costs to 09-69-32-04-35 faxed letter to 0810-31-96-98 --> that's not the right one, I need to call 02-41-74-39-92, says WAFA (customer service representative at HP), but that number doesn't work!!!!!!  after lighting a candle, I contacted RDC customer service. The HA service must have more weight than a mere mortal!!! It seems that Mr. KLOTZ sometimes works miracles I will keep you informed about my case.  By the way, good luck to the customer service team regarding the dv9000 series  Don't give up!!!!!

oscour08 · Answer

No miracle, no consideration for the customer:
here is the response I just received from the RUE DU COMMERCE store that sold me this defective cartridge.
""""""""""
Dear customer,

Thank you for your message.

Your ink cartridge is no longer under warranty.

To ensure that your difficulties are not due to your printer, I recommend purchasing a generic cartridge to test its functionality.

I wish you a very nice day and remain at your complete disposal.

Best regards,

Frédéric KLOTZ
Quality Director
www.rueducommerce.com
Today that's business!

"""""""""""""
nice response, which I translate as go screw yourself!
so no miracle. you have to pay!
let’s go!! next!!!
Today that's business! as they say.
Very glad I didn't buy a computer from them!!

audecli · Answer

Hi Oscour 80,

I have the same issue as you. I bought a 350xl cartridge from internity.fr and I've used it for barely a month (the cartridge is 75% full). Since the cartridge was purchased in March, it's no longer under warranty with internity (3-month warranty). So here I am needing to print invitations. I contacted HP's customer service for complaints, but they've been calling me for two days to ask for the serial number of my printer (a Photosmart C4280), and none of the numbers on any of the papers I have seem to work!!!!! The problem is that without a number, they won't open a case for me!!!! It drives me up the wall; you think you're buying quality, and in the end, you might have to throw away a cartridge that costs €30!!!! They're not legit!!!

Here's a pretty good link from the official HP forum
(I hope your problem gets resolved; as for me, I guess I’ll just have to buy another cartridge :@ )

See you soon

audecli · Answer

Here is the link I mentioned before lol I forgot oops   https://h30434.www3.hp.com

oscour08 · Answer

It's been over 15 days since I haven't let them go (HP)
Look on your cartridge, the expiration date is engraved on it
2010/08/31 for me.
If you kept your packaging (always keep it during the "warranty"
AUG 2010 for me --> august = août.
I've called the HP hotline 10/15 times, and they never call you back.
A letter of 11 pages with a copy of forums regarding defects of the affected HP cartridges, sent to an address that HP finally gave me.
They ask for a copy of the purchase invoice, the age of your grandmother, if you wear size 42..... I'm joking but it's like that!!!
They make you wait until you give up. Same goes for the seller, who is responsible for hidden defects (art. 1641 and following of the civil code), even beyond the warranty period.
A woman from HP called me yesterday to say that she was sending me a new cartridge. I didn't believe it anymore. As soon as I receive the cartridge (if it arrives one day?), I'll give you all the details so that your request can succeed.

audecli · Answer

hi  I had them on the phone at least 4 times this morning!!!! grrrrrrrrr all the numbers I gave them are supposedly incorrect, anyway they gave me the technical support number (09.69.32.04.35) and supposedly they are the ones who will call me back because I told him it was annoying that you pay €30 and end up with a cartridge that works for a month anyway!!!!  the date on my cartridge is 2011/08/28, August 28, 2011 it annoys me in any case thanks for replying, I think I’m going to go buy another one this afternoon or tomorrow, a normal 350  I will try to call them anyway, we'll see!!!! I’ll keep you posted, have a good day ^^

oscour08 · Answer

Santa Claus (HP) has finally come!!! I received the 350xl cartridge from ACT DISTRIBUTION 386 route de Grenoble 38500 LA BUISSE (HP customer service?) I installed it, and there, miracle, everything works as before. All I have left to do is thank HP customer service for respecting the customer and the "speed...." with which this very simple case was handled. The "pitbull" method (you keep your fangs sunk where it hurts) or patience has finally paid off. Send a complaint file by email to crtfrance@hp.com. PS: As for the quality manager at Rue du Commerce (RDC), email: qualité@rueducommerce.com, who let me down like an old sock........ he has lost a customer for good! One lost...... ten lost.......

audecli · Answer

Hi Oscour08,  Santa Claus shouldn't be long in coming to my place either !!!!! LOL I haven't given up (just like you!!!) I should soon receive my new cartridge !!!! thanks for your help, for me it's the same, the internity site has lost a customer !!!!  That being said, I won't buy 350 xl anymore !!!! thanks hp lol  Better to laugh about it, but it's clear that you really have to keep your cool !!!!!  Well, maybe I'll see you one of these days on this forum  ^^ hugs

jeanmau · Answer

Same "false message" problem with a C4200 with new cartridges... Lamentable response from HP where you have someone on the line reading a text on a screen. If you try to intervene, they let you speak and then go back to reading off the screen without answering your question! In short, HP printers either have a mechanical issue, a bug, or it's intentional to sell more ink!!! In any case, this "two-in-one" printer is heading for the trash and I'm buying an equivalent model from Epson, under 50 euros with separate cartridges for each color! It's cheaper for me than constantly changing HP cartridges. I should have dumped it earlier!

mouezblel · Answer

Please, I want the black and color cartridge references for the HP PHOTOSMART C4280 printer because I lost them AND THANK YOU

mso · Answer

I had the same problem and HP directed me to this page:

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&custom_solutionid=rb10040057&docname=c01530839

I saw it only after I fixed my printer with the help of one of the comments from this forum.

saintraph · Answer

Press the X + Power buttons (simultaneously). ??

Which shows on the screen: Enter special Key.

The code is: Blue button then Green then Gray.

You enter the printer's BIOS.

Press the Gray and Blue buttons for options and the Green button to confirm

Find the option "Semi-Reset" and confirm. The printer will reset.

Perform a test print and everything should (again) work!

seb · Answer

Good evening

I accessed the printer's BIOS as described above but couldn't find the reset mode. After a few minutes of frustration and some restarts, I found myself stuck without being able to enter the code. I opened the door and the printer turned off by itself; I then turned it back on and everything was fine...
go figure why!!

guiyj · Answer

After reading your message, I went straight to Carrefour to get a generic cartridge and bam! It works. The other one was really dead, as I regularly refill it with a syringe, but the last time I kind of messed up, and it was leaking constantly; a little, but enough.

mikasteph · Answer

this printer is a huge piece of shit!!!!! after buying two black and color cartridges (about 30 euros each!!!!) you think it will never work!!!! yet it's not complicated to change two cartridges but always this error message "damaged or missing cartridge".... nerves are being tested especially since this bullshit ruined our Sunday, looking online for how to solve this problem. I think it’s going to end up where it belongs...... in the trash!!!!!!!!!! for sure we won’t be promoting that brand!!!!!

gaby · Answer

"Marina - May 4, 2012 at 8:56 PM
Press X + Power at the same time
Press the blue, green, gray buttons
Press the blue button
Press the green button
Press the blue button several times until you have Checksum for relock data input
Press the green button
Press X three times

The error message is gone now"

Thank you Marina, it's working well now!

cyp · Answer

Marina's technique worked, except that you need to press OK instead of the green button to select the menus (the blue button is used for scrolling through the functions). My model is a C4580   Thanks to everyone.

fabricedefrance · Answer

There is another option to modify through the menus in the printer's BIOS, which is the alignment test that must be set to OFF; otherwise, after performing the "Checksum for relock," the printer will systematically perform an alignment test, which is cumbersome and prints unnecessarily, and the error may appear right after. So remember to disable this test in

{ bypass pen alignment } green button {press OK to ... } green button

Damaged or missing HP PHOTOSMART C4280 cartridge

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