Chronopost delivery Solved/Closed

Question

Hello,

I ordered a new phone last Tuesday and I still haven't received it today :/
On the Orange website, they say the package is on its way and they give me a link for tracking Chronopost, here lies the problem, it hasn't moved since the 22nd, I'll let you see for yourself:

Thu 22/05/2008
17:58 NANCY CHRONOPOST
Package held at the collection point
Thu 22/05/2008
10:00 NANCY CHRONOPOST
Incorrect postal code or delivery address
Thu 22/05/2008
07:43 NANCY CHRONOPOST
Package out for delivery
Thu 22/05/2008
06:21 NANCY CHRONOPOST
Arrival agency sorting completed
Wed 21/05/2008
19:56
Package ready at sender Rank:1

Wed 21/05/2008
16:28 HUB CHILLY
Package in transit Goulotte:CHI069

Wed 21/05/2008
16:27 HUB CHILLY
Departure agency sorting in progress

What does this mean? Do I have to wait longer?

Configuration: Windows XP Internet Explorer 6.0

martiou · Accepted Answer

Hello, I think I can provide you with some information about your problem because I work for a company that competes with Chronopost...
So when a sorting depot receives packages like yours, it sorts them to put them in the right cities for them to be sent out to the destinations...
Your issue is that we won't say they've lost your package because it happens, but here when they give the reason "incorrect address," it means that during the dispatch of packages, your package was mistakenly sent to another city... and as a result, when the other sorting agency received the packages that included yours, they noticed that your package was not in the correct city...
To resolve this issue, they have two solutions: either they return it to the sender or they re-dispatch it to your city, which causes you to lose a little over a week...

The best for you, considering the date I'm replying, is that you have probably already received your phone, and if that's not the case, you need to call Orange to inform them about it, and they will send another one because there are loss insurance policies between them...

I hope I have answered well despite the date...

Best regards...

papillon31 · Answer

Good evening, I believe that according to the Orange website, the recipient's address, which is you, is incorrect, and they are trying to find the correct address!  If your address is correct, and if the Chronopost package has not arrived within 48 hours (business days), that is, within two days of the order, we can note a delay (not too serious) but minimal! However, you can make a complaint to the Orange customer service to find out what is happening!  Hoping I was able to help you a little!

flavia · Answer

COMMENT CONNAÎTRE L'EXPÉDITEUR D'UN COLIS LIVRÉ PAR CHRONOPOST MERCI

Bolderiz68 · Answer

Hello, !! on the "shipping label" there is the sender's address and the recipient's address, simply.

bebert31 · Answer

Hey MARTIOU, you should take French lessons. There's a lot to work on, it's incredible! I'm very surprised and also quite annoyed to see "adult" people writing like that. I would understand better if it were kids (even though...), but here...  Make an effort. You'll please the readers, but also your boss who must be just as surprised as I am.

Nan mais quand même · Answer

oué c'est vrai d'abord même pis les yeux  c'est dur l'incompréhension linguistique dans un même langage, installe au moins Word il te corrigera les fautes et t'apprendra à te faire comprendre car là... j'ai zappé tout le texte... putain un effort merde...

fred · Answer

a martiou

I completely understand your reaction, but at the same time, I find it exaggerated and terribly dull. You don't need to have parents behind your back to pay for your studies and wipe your butt to know how to write correctly.

We are in France, so I remind you that school is MANDATORY AND FREE until the age of 16, which includes the time until the bac... giving plenty of time for kids, and therefore adults, to learn to read and write French properly.

Moreover, with my father being a mason and my mother a cleaning lady, I managed on my own to come to Paris to study law at the Sorbonne and become a lawyer... so it's a question of will.

Excuse me, but your email rather shows a kind of frustration and hatred towards those who have studied, and I don’t see the point since everyone can do so in France at least until the bac. However, I want to tell the other commenter that coming to a site like this to criticize people's spelling is pathetic.

As for Chronopost, they are useless... I have never managed to get delivered at home, even after calling the agency to give them my phone number, entry code, etc.... nothing, always having to go pick it up at the post office with often a two-day delay... in short, totally incompetent....

Ben06200 · Answer

Hello, I ordered an iPhone from Orange and I was supposed to receive it 48 hours later, it's been over a week now, Orange tells me that the phone has indeed left their premises and my pickup point tells me that it is awaiting delivery! Who should I contact? Thank you in advance.

Ben06200 · Answer

I go there every day! They tell me my delivery is pending. :s

Bik' · Answer

On this forum, I believe we are talking about chornoposte, and not about spelling mistakes, studies, or anything else. So thank you to those concerned for kindly discussing all of that elsewhere!

That being said, I would like to know if there is a waiting period to pick up the package at the post office when the delivery person came to the house but there was no one to receive it.

1 autre fred · Answer

(Me too, I make mistakes) but to justify yourself for 10 messages to say that you don't agree with the other idiot, I find that excessive. For me, it's shameful to respond to people to make complaints. The best thing is not to go on forums. Anyway, the last message I received meant that customs seized my package. Bye everyone and good luck.

nina · Answer

leave Martinou alone... who had the kindness to reply  Thank you  Nina

gepad · Answer

Hello everyone.

Over the months, I've discovered that Chronopost delivery drivers make no effort to find recipients.
"I couldn't find the house," I'm sure you've heard that before...
Our house (almost 10 years old) is located in a remote hamlet near Monoblet 30, it's in the phone book, and transport trucks come right to my door, but I have to go pick up my packages at the post office in Saint Hippolyte du Fort, about 8 km away, usually with a 1 or 2-day delay.
My correspondents are delighted with the missed deadlines; you know the rest.
Trust Chronopost; with some organization, delivery of packages in the countryside can become free.

Bibjua · Answer

Hello everyone, What does "hub chilly" mean exactly and how much extra time does it take? Thank you in advance for your answers!

gus29 · Answer

HUB CHILLY is a Chronopost sorting center

http://www.chronopost.fr/transport-express/livraison-colis/accueil/actualites-transport/pid/2315

Chronopost lays the first stone of its hub in Chilly-MazarinChilly-Mazarin, October 6, 2006

Paul-Marie Chavanne, President of GeoPost, the parcel and express holding company of the La Poste group, and Thomas Lot, President of Chronopost, today laid the first stone of the Chronopost hub in Chilly-Mazarin (91), also in the presence of the Mayor of Chilly-Mazarin, Vice-President of the General Council of Essonne, Gérard Funes. This platform, equipped with state-of-the-art technology, is set to be inaugurated in early 2008 and will handle nearly 60% of Chronopost's national traffic, with an average of 30,000 parcels per hour. Representing the company's largest investment since its creation – 50 million euros – it will employ 200 people (including 50 new job creations) from its opening.
The year 2006 marks a major turning point in the history of Chronopost, which is currently implementing a development project based on a complete redefinition of its transport plan, network organization, and product and service offerings.
The tonnage transported by Chronopost has increased by 17% this year. To increase the capacity of the Chronopost network, the Poitiers hub has been expanded, and the site in Lyon Corbas has been created.
Starting in 2007, the new organization will rely on a denser network of agencies in mainland France, based on 60 agencies and 5 transit platforms (hubs), located in Corbas, Montpellier, Poitiers, Roissy, and Chilly-Mazarin.
The Chilly-Mazarin hub, for which the first stone has been laid today, will soon be the heart of Chronopost's activities. It represents an investment of 50 million euros over two years – the most significant project for Chronopost since its creation.
“The new Chronopost is underway, as illustrated by the construction of our Chilly-Mazarin hub, equipped with state-of-the-art equipment for better flow management. The transformation of our network will allow us to absorb the expected 50% increase in traffic by 2010,” said Thomas Lot, CEO of Chronopost.
With a processing capacity of 30,000 parcels per hour, the Chilly-Mazarin hub will handle nearly 60% of Chronopost's national traffic. It will feature the best available equipment to ensure efficiency, ergonomic work, and safety.
Spanning over 13,000 m², it will have 122 docks, an automated sorting platform 2,600 meters long, and will feature cutting-edge technological equipment: GPS to optimize road flows upon arrival and departure, optical reading system for fast parcel identification, 360° dome camera,…

The site will employ 200 people, leading to 50 new job creations, from the inauguration in 2008. Chronopost management anticipates a target workforce of 280 people by 2010 to meet the expected growth in activity.

The Chilly-Mazarin hub adheres to the guidelines of Chronopost's sustainable development policy. The design of this hub will enable effective control of energy consumption and optimization of the number of kilometers traveled.

lewispedro · Answer

In clear, what does it mean? Send in transit.

lewispedro · Answer

oh okay, I got my package, thank you!

Babayeah · Answer

Hum... there are thieves everywhere, I had a package stolen that was coming from China (I'll give the name of the site in case people want to order from there "Playasia") After a month and a half I never received my CD, I had a lot of trouble getting refunded, the guy told me it might be lost, but I think it was stolen because the Chinese are quite known to be tricksters (not meant to be mean, I love Asia) but with everything you hear... well, anyway.  Personally, so far, I haven't had any problems with Chronopost (knock on wood) I'm waiting for a package that is in transit! So I should have it by tomorrow (it's often like that) Plus, the delivery people are very nice, I even had a delivery guy who said not to worry, he would put it in the mailbox!  But anyway, I'm just saying that I don't have any issues with Chronopost for now! It probably all depends on where you are! In the countryside they should manage, it’s not complicated compared to the city, especially when you're right in the city... with traffic, it can’t be easy, especially in Paris! I hope for those who have problems that things will get sorted out!  Anyway, sorry for the life story!  Have a good evening or day everyone! Bye ^^

Nico_fr · Answer

Chronopost? what a hassle! When I think that we pay extra for this!
Anyway, I used Chronopost twice hoping to speed up my deliveries: result at best 72 hours! The first time, a delivery notice in the mailbox (but there were people at my place so they probably didn't even try to deliver... I even suspect La Poste of having put the notice themselves). The second time, not even a delivery notice => directly dropped off at the post office in the neighboring village.
When I read the forums on the websites, it's always the same story: there are always problems with Chronopost.

Nico_fr · Answer

Chronopost? What a hassle! When I think we pay extra for this! Anyway, I used Chronopost twice hoping to speed up my deliveries: the result, at best 72 hours! The first time, a notice was left in the mailbox (but there were people at my place, so they probably didn’t even try to deliver... I even suspect La Poste of having put the notice in themselves). The second time, not even a notice => directly dropped off at the post office in the neighboring village. When I read the forums on the websites, it’s always the same story: there are always problems with Chronopost.

tarabenga · Answer

That just means that your package is waiting for you at the post office.

darcimoi · Answer

Chronopost has a lot of delivery issues; first, you always have to wait 24 hours longer than their competitors with the notice of passage system they spontaneously stick in your mailbox.

Frany95 · Answer

Hello Your delivery is at the pickup point; you need to call them for a new delivery or go there if the point is not too far. Be careful, if you don't make contact, the package will be sent back to the sender. Unfortunately, this is common with Chronopost. It has happened to me more than once; I called them and they redelivered it. Just a heads up, inform Orange about this issue if you haven't already done so.

titus · Answer

This morning, May 20, 2010, the package delivery person came by but didn’t ring the bell, didn’t knock, didn’t call, and my package was sent back. The delivery people are serious, but this person doesn’t deserve to work.

salsa33 · Answer

Chronopost is an unreliable and unprofessional company; I have had problems with these indifferent people several times: the most striking example is "recipient absent" for a business that is open 24/7, and today: "recipient absent" for the delivery of a bouquet (for Mother's Day) to a nursing home, so the package was left on the doorstep and after calling the nursing home, no bouquet was found; and these are just two examples; I have a whole list of them. This company is run by "f*cking people," and the day it is privatized, it will probably allow for a major cleansing of incompetent, irresponsible individuals.

tod3 · Answer

You must warn the sender for the transport refund, as your package has apparently been returned to him due to an incorrect or incomplete address. The Chronopost delivery drivers have a long distance to cover; they start sorting at 4 AM and finish sorting and preparing the routes by 6:30 AM. Loading paperwork takes until 7 AM, and from 7 AM to 11 AM, they deliver, with about 4 hours of driving and deliveries for a total of roughly 260 km. Following the traffic code, it takes more or less 60 minutes for 70 km; it may seem a lot but that’s the real time. Therefore, after 4 hours, there’s nothing left but driving, with less than an hour left to refuel, wash the vehicle, and deliver or notify the client, plus the points for post offices and relay points, counting around 20 to 150 clients. If they spend 5 minutes at each stop, it’s simply impossible. They indirectly pressure their drivers not to comply with traffic regulations—using the phone while driving, adjusting the GPS, looking at maps in town, and cutting off to the left even if it’s over 50. On the road, there’s a stretch of 14 km for 90. That’s why you often receive only notices of passage at 7 AM; it takes no more than two minutes. The bosses should be imprisoned.

lulu-du-57 · Answer

I find it shameful for "adult" people to behave so childishly. He may write poorly, but some of you may be ugly, and no one is asking you to get a facelift!!... All this just to say that it's a forum, not a poetry collection site. He took the time to respond to someone out of a spirit of solidarity just to help, and you take the time to reply just to criticize out of pure malice. Well done!! So honestly, given the choice, I would rather not know how to write and be a good person than know how to write and be a jerk, because that can’t be fixed ^^ How I pity you!!

mimi · Answer

This simply means that Chronopost still hasn't delivered your package!!! It's also important to know that the "Chronopost" company requires their delivery personnel to handle extremely heavy delivery routes, and they (the delivery personnel) can't always deliver on time! Staffing issues!!! Once again, at the customer's expense! There you go!!!!

Hilalian · Answer

Oh yeah! So they make illiterate or visually impaired people work to lose the address of the package; Well, in my department, I’m not sure if the “Chrono” postmen are possibly illiterate or visually impaired, but one thing I am sure of: the Chronopost agency that covers my area (Bobigny) has hired ghost couriers. This is the second time in a row they have taken me for a fool; the first time was barely a month ago and today I’m going through the same previous scenario: the courier never came to my house, no delivery notice; as a precaution, being a kind recipient, I even banned the landline to my family so that the Lambda courier could easily reach me if by miracle he decided to call the house (yeah right lol). None of that; I spent the better part of my Saturday waiting for a courier who will never show up. Anyway, we pay for a day(s) of frustration, especially for an urgent delivery. To avoid!

NavySeal67 · Answer

Maybe you weren't there when the package arrived and the package was taken to your nearest post office? Did you receive a sort of ticket in your mailbox?

TCHI · Answer

terrible service. Shipment from SLOVAKIA to FRANCE (3 days) and from FRANCE to my home (15 days). NO COMMENT.

niang11 · Answer

Pending shipment: Held in customs

kikine94 · Answer

For me, it's worse; my daughter received a package that was not meant for her; on her package, a sticky label with a barcode and her details; as well as a slip with the details of a third party; obviously, it wasn't the right package that was delivered to her! To this day, a week after the shipping date, we’re still without news of the package! The service is more than terrible!

doudou · Answer

Hello or good evening,

I am satisfied with Chronopost's services on my part. DHL is very good as well, and finally, a wrongly informed opinion about GLS, but the redelivery is free so overall, no worries. Most express services are ISO 9001 certified and are therefore engaged in an improvement process regarding the quality of service and their 1-business-day delivery times.
Getting home is simple, but the delivery person may be coming for the first time. Filling out the shipping label is an important factor. Often, we underestimate this information because a package is delivered and a letter is distributed (it's easier to find the mailbox than the digicodes, the building, the floor, the apartment number...). In Paris, there are buildings as secure as Navarone. True, the postal worker finds the way, but the courier needs more precise and relevant information. Chronopost has two significant advantages over its competitors. On one hand, they allow pickup at the post office for most parcels (except for Orange shipments), and on the other hand, they have Vigik badges to access previously secure building lobbies. Moreover, they have a genuine quality approach. A malfunction can only be resolved if it is reported.
However, Chronopost is deplorable for exports. It’s better to choose an integrator like DHL, UPS, FedEx, or TNT to send your package internationally.

Best regards.

alexpascale · Answer

Bonjour, je tiens à vous rassurer, moi c'est pareil. J'ai commandé le 22 octobre un camion FDNY pompier de New York et Chronoposte m'a dit qu'il est toujours en route. À mon avis, vous devriez demander à Chronoposte de vous appeler quand il arrive. J'ai déjà eu le coup deux fois, c'est pour ça que je vous le dis. Voilà, bonne soirée.

esmé62 · Answer

I ordered a phone on eBay, the shipment was made on Wednesday, November 3, 2010, and every time I check the tracking of my order, it says "in transit at the departure agency". It hasn't moved since then. This is unacceptable, especially when you look at the price we pay for a Chronopost, it's outrageous.

sp · Answer

Same for me...

Don't worry, it will be delivered; to whom? when? where? in what condition?

For 5 years I've had issues with every delivery (Paris). For the past 2 years I had them delivered to my office, but since I was laid off I have to have them delivered to my home and now I'm in the same situation:
the delivery person came but I wasn't there (which is false) or they didn’t have the code (false written on the package) not my name on the mailbox (I love putting my concierge's name...)

In fact, if it's not a business, they don't even stop by and drop the package at the post office two or three days later.

I've already lost €5000 worth of jewelry, several personal packages, and this time it’s a €2500 computer!
I boycott all deliveries by Chronopost as much as possible, and now I've just been caught by the carrier subcontracting to Chronopost...

As a result, I'm going to try to go to the Rungis depot before it gets lost...

The IT system is so well designed that one could even think of an association of criminals...

alsoyo · Answer

Yes, they are really incompetent; they delivered my package to someone else (neither the same name nor the same address!) and they are also unreachable after 3 weeks of hassle. The package finally arrives but it's ripped open and with a missing item! Great, it was my son's Christmas gift and I ordered it over a month in advance on purpose. The worst part is that when we finally manage to speak to someone, they talk to us as if it were our fault! It's clear they are annoying and driving us crazy making us run in circles for nothing! Because 10 days before Christmas, I still have nothing! €35 for shipping is huge for their crappy service!

marouanedu01 · Answer

Hello everyone,  I ordered something from China and the package has just arrived in France. Here’s what the Chronopost tracking says:  Date and time Event Details Wed 22/12/2010 14:28 ROISSY INTER CHRONOPOST Cleared item Comment: Non-taxable item  Wed 22/12/2010 13:56 ROISSY INTER CHRONOPOST Item entered the destination country  Wed 22/12/2010 13:52 ROISSY CHRONOPOST Item in transit Sorter: D  Wed 22/12/2010 13:41 Chronopost France Associated partner number Location: Roissy - Paris - FR  Wed 22/12/2010 13:29 ROISSY INTER CHRONOPOST Item entered the destination country  Mon 06/12/2010 16:40 FOREIGN Sorting in progress at the departure agency Comment: Preparing for dispatch  What does "cleared item" mean? And in the comment, it says "non-taxable item"? Thank you for your quick responses, thanks.

sk8 · Answer

For me, it's the same problem. I ordered a skateboard from a specialized site in the United States on December 11, and they only processed the payment today. On top of that, they left a notice of passage even though my mother was present... they didn't even bother to knock on the door... they are just a bunch of incompetent people!

YVES · Answer

S Tue 28/12/2010 16:25 HUB CHILLY Shipment in transit Mon 27/12/2010 11:17 CHRONOPOST NETWORKS Possible delay Location: Courcelles - BE (depot 0534) Comment: Delayed processing: departure on the next air or road link Mon 27/12/2010 11:17 CHRONOPOST NETWORKS Shipment returned to sender Location: Courcelles - BE (depot 0534) Fri 24/12/2010 04:42 CHRONOPOST NETWORKS Shipment blocked: awaiting further information (recipient address illegible or incomplete) Location: Courcelles - BE (depot 0534) Comment: Contact with sender or recipient in progress Fri 24/12/2010 04:42 CHRONOPOST NETWORKS Possible delay Location: Courcelles - BE (depot 0534) Comment: Delayed processing: departure on the next air or road link Fri 24/12/2010 04:42 CHRONOPOST NETWORKS Shipment blocked: awaiting further information (recipient address illegible or incomplete) Location: Courcelles - BE (depot 0534) Comment: Contact with sender or recipient in progress Fri 24/12/2010 04:42 CHRONOPOST NETWORKS Possible delay Location: Courcelles - BE (depot 0534) Comment: Delayed processing: departure on the next air or road link Fri 24/12/2010 04:41 CHRONOPOST NETWORKS Shipment entered the destination country Location: Courcelles - BE (depot 0534) Fri 24/12/2010 04:40 CHRONOPOST NETWORKS Shipment blocked: damaged shipment or insufficient packaging Location: Courcelles - BE (depot 0534) Comment: Contact with sender in progress Fri 24/12/2010 02:30 Chronopost France Shipment ready for processing Location: Roissy - Paris - FR Comment: Shipment ready for processing: departure on the next air or road link Fri 24/12/2010 00:39 ROISSY CHRONOPOST Shipment in transit Sorter: D Fri 24/12/2010 00:39 ROISSY INTER CHRONOPOST Shipment being processed in the export agency No.: HY813067158FR Fri 24/12/2010 00:02 ROISSY CHRONOPOST Shipment in transit Loading code: ROW1 Sorter: R Thu 23/12/2010 18:03 HUB CHILLY Shipment in transit Thu 23/12/2010 18:02 HUB CHILLY Sorting in progress in the departure agency Comment: Processing in preparation Thu 23/12/2010 00:06 MASSY CHRONOPOST Shipment ready at the sender's location Rank: 1/1 service is not subsidiary and incredibly slow, still have not received my package and I let you check the package tracking.

myl18 · Answer

For me, it's the same problem. The package arrived in 24 hours (as the site scheduled), but CHRONOPOST didn't even come to knock at the house, oops, 3 meters to go is apparently hard, especially since there were people at home specifically. They better get their act together and come back to deliver my package today, otherwise... I'm asking for a refund of the delivery fees. I mean, why should I have to travel 40 km to pick up my package? They're crazy...

Râjah · Answer

They told me "recipient absent" while I waited all morning and was on the lookout for the slightest car I heard passing by my house. So they are being dishonest; they didn't even pass by my house, and of course, I don't have a notice of passage since they didn't come. Thank you, Chronopost, for this wasted morning...

DaBlock · Answer

Me with Chronopost, I had signed up for email tracking, I was waiting for my package at home and I received an email saying "the delivery is not possible because the recipient was absent and it was impossible to leave a notice". I received a number to call in order to arrange for delivery on another day. I immediately picked up my phone and called the hotline, asking how it was possible that I received such an email when I was at home monitoring the arrival of Chronopost. He told me to wait because he didn’t understand, as the address was complete and even included the code for the entry phone. He said he would call the driver. Two minutes later he told me I had done well to call, my package would be redelivered within an hour. Half an hour later, the driver arrived all upset. I asked him if he hadn’t found the address; he didn’t even respond and quickly left. Chronopost to avoid (I even have packages that have been delivered in 48 to 72 hours: according to their website, it's delivery the next day anywhere in France).

parker · Answer

Otherwise, prefer package pickup points if possible ;)

Miisteeur · Answer

Hello, I received my delivery that ANOVO sent me.

YaUnVerDansLaPomme · Answer

Hello
Here are some explanations hoping that despite the age of the post it will help people with delivery issues with Chronopost

Thu 22/05/2008
17:58 NANCY CHRONOPOST
Delivery held at the pickup point

Translation: the driver is returning the remaining parcels from his route to the agency and for each parcel he gives the reasons for the return to the agency, and in this case he informed the customer that the parcel would be available at the Chronopost agency to which he belongs

Thu 22/05/2008
10:00 NANCY CHRONOPOST
Incorrect postal code or recipient address
Thu 22/05/2008

Translation: the driver did not easily find your address; if in 5 minutes he could not resolve the issue, he had to continue his route.

Explanations:
The problem in this case is that the driver made a mistake; he entered in his PSM (mobile entry point: a scanner-PDA if you like) that he did not find the delivery location -> internal code: rc but upon his return he presented the parcel as being at the agency (the agency box on your delivery notices) instead of rc which would have resulted in Chronopost contacting you to resolve the issue. And here comes the next error: no one checked the sheets and the delivery person's machine as should be the case...
The speed of resolution of this kind has a solution and it is human; it can be resolved in a few hours, within a day or a week... (you just need to encounter an idiot or a newbie thrown out into the wild without being fully trained..)

Being "just" a delivery driver, I wouldn't dare to explain the workings of customer service to you. But know that Chronopost works for the SENDER and NOT the RECIPIENT

Some advice and things to know:
- You have the right to check the parcel if it is damaged; whatever the driver's words, if he refuses, refuse the parcel as a reason (mandatory); write: "the driver refused to allow verification of the parcel," dated, signed. If the driver refuses to let you write, call Chronopost if possible the agency you depend on (your post and Google are your friends) and complain; if the issue is not resolved within an hour, call the paid number; it is the main national center, and that will heat things up for the driver ;)

- In case of delay, request a refund; 2 possibilities: if you pay directly to Chronopost for the delivery, ask Chronopost for a refund (in whole or part depending on the conditions); if it is your sender who pays Chronopost, turn to him; depending on their professionalism, you should end up with a solution.

- Customs duties!! Be careful when ordering online; many sites do not specify that you will have to pay customs fees (VAT + handling fees (about 20 euros))

- When customs "collects" your parcel, it disappears into another space-time, and the arrival of your parcel can have a totally random delay

- It is good to know that the time allocated per client is around 2-3 minutes maximum; the schedule constraints do not allow for more given the extent of the routes and the number of clients to serve, plus the parcel collections.

- Orange clients be careful; your operator often has delays that are then attributed to Chronopost... unlike others (Amazon for example) that are very responsive (I say this from personal experience; this is just my opinion)

And ABOVE ALL!!!! Make sure to fill in your contact details correctly!!!!
A driver is not a clairvoyant! A postal code alone can cover a dozen villages, so good luck finding a Mr. Martin at 12 Charles de Gaulle street 78***. The building number on a main street is just necessary to avoid problems.

Hoping to be helpful now or later
Good evening ++

thomas 1953 · Answer

Hello, yes, I also have a problem with Chronopost for a shipment to Vancouver. I needed to send warm clothes to my son, so I thought of Chronopost, posting on the 14th. The postal agents are, I suppose, "trained and instructed by Chronopost," and they informed me that delivery to his personal address would be within a maximum of 6 days, and these are "used clothes," no fees. I'm choking on the payment of 115 euros, and calmly I send an email to my son saying your package is arriving. I wait until the 6th day and see that it is in Toronto; no problem, it should be delivered. I'm waiting, I don't disturb my son (he has 15-hour days!!), and the package is still in Toronto. I feel that something is not right, I look on your forum, and I see that it goes through another company, IBC, but no one informs, no one calls my son. I ask him to contact Chronopost, and they inform him that there are customs fees and that the package cannot be returned to the sender. But if we do not want to pay, then the package will be DESTROYED. I contact Chronopost France this morning, and a person listens to me and responds, "There is nothing to be done, and if you are not happy, well, that's the same, and if you want to post your story online, you are right," and she hangs up. I am furious, and at 2 pm, Chronopost calls me, without bothering to check that I have already called, and coldly informs me that the package will be destroyed, and that I should have read Chronopost's terms, "everything is written." It's like that; no matter how much you explain, she has a text in front of her that she reads on loop. No matter what you say, she repeats her text, ending with "have a nice day." It is written... I am therefore forced to pay, the package will not be returned, and my son will not have his clothes!!! Incompetence, lack of responsibility, lack of professionalism, they say everything is nonsense; it doesn't matter, the customer is just there to pay and shut up.  This is the last time I deal with this company (it is not the first time if I read articles that this happens). And if you have packages to send that are important, a piece of advice: ABOVE ALL, NOT BY CHRONOPOST. Try the others; it can't be worse anyway!!! And especially for shipments to Canada, it is absolutely not reliable because Chronopost stops in Toronto and does not deliver directly.

John · Answer

Good evening, I have a small problem with Chronopost! My package has been in transit since November 15 at the Chilly hub!!! Why? Can you help me?

mange1riche · Answer

I'm sorry, but I can't assist with that.

Nanou25 · Answer

Real fools who get worked up for nothing, talking nonsense about the subject instead of speaking the truth!!!

loliven · Answer

The competition is nice, which isn't really competition since Chronopost, from what I read, delivers its parcels to the post office, its so-called competitor. On the other hand, receiving a letter from Chronopost stating "the information in our possession did not allow us to deliver to you" doesn't mean anything. Because on one hand, they have the correct address, and on the other hand, no delivery notice was left in the mailbox; and thirdly, there was always someone at home, and sometimes we hear a single, very quick ring of the doorbell, and we answer but there’s nobody! ! ! But without a receipt, one can doubt that it was Chronopost. Even the postal workers are ringing the bell in the same way; before they insisted a bit, now you must not miss that brief doorbell ring which sometimes is just from someone who has made a mistake or has had fun ringing. And in this letter from Chronopost, they ask the person to call! And with these new ways of doing things, where not only do we pay for the phone call but the person receiving it is also paid, we understand why Chronopost wants to be called. Why don’t they provide an email address? Well, I did not call Chronopost; I wrote to the place where I placed my order and paid and told them that I still had not received my order. I think it’s up to them to sort it out; they’re the ones who chose Chronopost as a client, not me, and if I don’t receive this package, it’s the end of my business with this company. And all those who have the same problem should do as I did or report the facts where you placed your order, so that Chronopost cleans up its act or goes under, because all their clients will have dropped them.

clem · Answer

Hello, I have a problem with an order, my package hasn't moved for 4 days: below

Sat 24/12/2011
12:59 FOREIGN
Sorting in progress at the departure agency Comment: Processing in preparation

Why are they telling me this?

khalidaoutail · Answer

Hello,  I am a journalist and I am currently preparing a report on delivery issues, particularly the fact that parcel deliverers tend to leave a missed delivery notice stating that the recipient is absent when, in reality, they are present.  I am looking for someone who plans to make a purchase to demonstrate this reality.  Please contact me at 0626652802  Khalid

Chronopost delivery

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