Issue with Chronopost

Hello, DO NOT RELY ON CHRONOPOST!
I confirm that "Chronopost" is essentially a form of organized fraud and should be systematically boycotted: delivery drivers who are probably poorly paid and untrained, sometimes (or often?) not very intelligent, systematic lying about recipients' addresses, supposedly incomplete or incorrect, the perfect excuse not to make deliveries, especially when a little thinking is required and a minimum amount of time needs to be spent.
If you are not at a location listed on a GPS receiver, and one must also hope that the driver has one and knows how to use it, you do not exist and they will not even contact you by phone to find an arrangement for delivery (this was clearly stated to one of my senders who is a professional seller under contract) etc.
For people in the countryside and remote areas, let's not even talk about it because their service is nonexistent, but "they" are increasingly able to "not find" recipient addresses even in the city center!
Despite the difficulties it faces, La Poste does the job it is paid for, unlike "Chronopost", whose name is misleading to users into believing it is a service of La Poste, which is not the case at all.
Other private services manage to do better than Chronopost, which has never been able to deliver to me anywhere for years as some of my senders think it best to choose this courier service without giving me the option of a different choice.

The largest group of incompetents in the world. Use them at your own risk.

Hello,

So the status was updated this afternoon:
Send awaiting instructions

Unable to reach them, all lines are busy.

Same problem, the address is not in my GPS....
We need to think about equipping ourselves, UPS, TNT, and even the postman finds my mailbox....
In short, ultra urgent order, extra charge for a "next day" delivery (it's true they don't specify which next day they're talking about) and in the end, 5 days late!!!!!!
I'm really upset, for me it's over.
Try to get in touch with customer service to get a commercial gesture, you will laugh!
CHRONOPOST IS TO BE AVOIDED !!!!!
XW132075161FR

Same problem!! Since Monday, my package has been wandering around who knows where on the tracking. The delivery driver's status has been updating every morning since Thursday, and I've been present each time, but I haven't seen anyone and there is no notice saying it was supposedly impossible to leave one. I live in a house, and I have a mailbox at the gate just like everyone else...

I can only pass on the advice from the Alsace Consumer Chamber:
"Sir,
We are following up on your email below.
In light of the information you have provided, we advise you to send a complaint by registered mail with acknowledgment of receipt to the customer service of Chronopost at the following address:

Individual Customer Service
3 avenue Gallieni
CS 70103
94254 GENTILLY CEDEX

In the absence of a response or in case of an unsatisfactory response, we invite you to refer to the postal mediator by clicking on the link below:
https://mediateur.groupelaposte.com/"

As I have experienced numerous variations of this mishap with Chronopost, I have:
-decided not to shop with sellers that do not guarantee me ANOTHER delivery service,
-resolved to no longer accept a delivery different from the one agreed upon after placing the order.

Hello, I have better news. The order was cancelled by me, but the retailer still shipped it. They told me that I just have to refuse the delivery. I still contacted Chronopost to have them return the 19 kg package to the sender and not deliver it to me. Chronopost agreed and informed the retailer. Delivery was scheduled for yesterday. Today I found out that the delivery person just tossed the 19 kg package over my fence this morning without my agreement. I’m waiting for them to come pick it up because it's impossible for me to move it. Too heavy and I had back surgery on July 15. I'm very angry and I'm waiting for them to come back on Monday to retrieve it. They made two mistakes.

Hello,

I think they will deliver it to you on Monday.
The delivery person was supposed to be late on their route and unfortunately chose the easy way out at your expense...

Finally!!!!

After 10 phone calls, really 10 exactly, I counted them, I have finally been put on "hold."

Estimated wait time was 4 minutes, but it lasted about 10 minutes.

My package has cost me a lot in phone bills!

However, once I was on the line with a human, everything went really well, the person was very understanding, I appreciated it a lot.

No problems rescheduling the delivery even without a pass number or SMS code.

In short, long wait but quality customer service.

I’ll give you an update tomorrow evening if there’s a new problem; otherwise, you can conclude that it’s resolved.

Thank you!

It's a pleasure ;-)

HELLO
Same here! Except that I supposedly received a delivery at my home on the day and time when I was actually at home! Incomprehensible! I'm going to the depot tomorrow morning with a copy of my message.

Copy compliant for me on August 14th:
-The package will be delivered between 9:55 and 10:55
-around 11 a.m. “we could not deliver, condolences” etc
-in the following days I refused to go to the relay point and demanded delivery to my home.
-in the Chronopost statement that day, I note that I was not there... Strange, strange, right?

It’s a delivery from Nike, which was returned to Nike, that's not good, right? So it’s the Client who wasn't there, in order to charge for the return, right?

A little adventure of a package that left Guadeloupe on 09/12/2020 and is waiting to be returned to the SENDER on the 21st, 22nd, or later in September. There was an error in the starting address, a zip code, 270 instead of 290. But the municipality and the rest of the address are correct. After a first delivery attempt supposedly made 4 days later, the zip code error was detected. X phone calls, correction of the error, and the delivery of the item should be made on Friday, September 18, as confirmed by the tracking. And then, 3 hours later, the package is sent back to the sender. Why? And on top of that, they talk about charging for the return. Do you have any advice on how to deal with these crooks?

Chronopost didn't even come and left the package at a pickup point in Nice 06100, and this is not the first time - it's unacceptable, but there's nothing we can do, nobody cares... so I'm going through delivery to have it delivered to the person... well done, Chronopost
Moreover, the phone number to contact Chronopost is premium-rate
All of this reflects the state of France.

Hello,

Why trust carriers like Chronopost when we have La Poste? Personally, I was fed up with seeing packages piled up in my mailbox, sometimes damaged by the rushed delivery person (I have nothing against him, I know he has to be quick). I bought a simple parcel box on http://laboiteacolis.com/ and I've been receiving all my packages via La Poste, Colissimo, and it's been a year with no problems at all!

But the problem for me is that the delivery was scheduled for July 21, 2021, between 8 AM and 1 PM. It’s now July 27 and still nothing. I’ve called several times. On Thursday, the person told me I would be delivered on Friday. On Friday, I received another phone call, and they told me they were submitting a complaint and that I would have to wait until the 27th. I had another phone call today, and they again told me that they were doing a search and that I would need to wait 72 hours. But where has my package gone? It’s a mystery. I’m now sure that I will never get an answer. This is unacceptable. Today, I had to start over twice because my first contact ended up hanging up on me. In short, I’m getting really frustrated.

Chronopost to avoid
the delivery people do not want to deliver to rural areas because it takes them too much time, even if you have paid for home delivery. So their excuses are all ready: you weren't at home, you weren't reachable, while you are waiting for them at your place, following the delivery message they sent.
They really don't care about anyone.
What they want is to deliver across the street in front of their warehouse.

Chronopost delivery people should change jobs.

I had the same problem, supposedly absent when I was at home waiting for the package during the indicated time slot. As a result, they didn't ring, and they sent the package to a drop-off point kilometers away from my home. Pathetic service for my part, it's over for me with them…

I strongly advise against this carrier!
Sure, the prices are unbeatable, but at what cost! Damaged, broken or lost packages!!
When you contact customer service, no one is able to respond to you. You have to wait a period of 2 weeks!! And for any justified compensation, you will hear nothing back from them!! You will be charged for a delivery that never took place!
Their customer service is terrible!
Do not entrust your packages to them because Chronopost takes the package, your money and buries its head in the sand! They are scammers!