palavas25
Posted messages
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Membre
6
Hello, here is the response; I implemented it and it works, contact has been established with HP
Be sure to follow the procedure to the letter
I did it with W7
>>Here is the complete procedure to uninstall and reinstall the software
for your printer
Disconnect the USB cable from the printer
-Click on Start, then on Control Panel.
-Click on Add/Remove Programs. Remove all items related to the HP scanning software
and other HP devices if any.
-A message appears on the computer prompting you to restart after you have
uninstalled certain programs from the Add/Remove Programs list.
Click on the checkbox called Click here to restart later.
Remove the following programs from the list, if they appear:
HP Imaging device functions
HP Document Viewer
HP Photosmart Essential
HP ImageZone
HP Photo and Imaging Gallery
HP Photosmart, Officejet, Deskjet (with the product name and version number of the
software)
HP software update
HP Share-to-Web
HP Solution Center
HP Director
HP Memories Disk
Greeting Card Creator 32
NOTE: If the computer is HP or Compaq branded, only delete
the items listed above.
Go to C:\Program Files\HP and/or Hewlett-Packard and delete the folder
Digital Imaging and Temp as well as the scanjet folder,
also in C:\Program Files\Common Files\HP or Hewlett-Packard and
delete them
Go to C:\WINDOWS and rename the folder twain_32
>>Stopping background programs
When the computer is powered on, a group of software called resident programs (TSR) loads automatically. These programs activate certain utilities of the computer, such as antivirus software, but are not necessary for the functioning of the computer. Occasionally, TSRs prevent the printer software from loading, so it cannot be installed correctly.
Under Microsoft Windows 98 and Windows Me, use the MSCONFIG utility to prevent TSR programs and services from starting.
NOTE: This step does not apply to Windows 2000, as the MSCONFIG utility does not exist in Windows 2000. If your computer is running Windows 2000, skip this step and proceed to "Step 4: Deleting temporary files and folders by running Disk Cleanup".
Click on Start, then on Run. The Run window appears.
In the Open box, type MSCONFIG and click OK. The MSCONFIG utility window opens.
Click on the General tab.
Click on Selective Startup.
If the checkbox next to Load startup items is checked, click it to uncheck it.
Click on Disable all.
Click on Apply, then Close.
NOTE: If an Access Denied message appears while you make changes, click OK and proceed. This message will not prevent you from making your changes.
Click Restart for the changes to take effect on
the computer at the next restart.
Once the computer has restarted, the following message appears: "You have used the System Configuration Utility to make changes to the Windows startup settings." Select the option Don't show this message again.
>>Deleting temporary files and folders by running Disk Cleanup
Follow these steps to clean temporary files and folders:
To launch Disk Cleanup, click on Start,
Programs, Accessories, System Tools, then on Disk Cleanup.
Disk Cleanup scans the hard drive and then displays a report containing a list of options with checkboxes. Select the appropriate boxes to delete unnecessary components. Disk Cleanup frees up space on your computer's hard drive by doing the following:
>>Deleting temporary Internet files
Deleting downloaded program files
Emptying the Recycle Bin
Deleting files from your temporary folder
Deleting files created by other Windows tools
Deleting unused optional Windows components
After selecting the components to delete, click OK.
>>Deleting registry keys
Follow these steps to back up the Windows registry before deleting registry keys:
WARNING: Incorrectly modifying the Registry can prevent your computer from functioning. Therefore, follow the instructions to the letter. Make sure you back up the registry before making any changes.
>>Backing up the Windows registry
Follow these steps to create a backup of the Windows registry so you can restore it:
Click on Start.
Click on Run.
In the Open field, type regedit, then click OK to open the Registry Editor.
Click on Registry, then on Export Registry File.
In the Save as menu, select Desktop.
In the File name field, type BackupHP.
In the Save as type menu, select Registration Files.
In the Export Range menu, select All.
Click Save.
NOTE: The exported registry file is then saved on the Windows desktop.
>>Deleting registry keys
Click the plus sign (+) next to HKEY_LOCAL_MACHINE.
Click the plus sign (+) next to SOFTWARE.
Click the plus sign (+) next to Hewlett-Packard.
If you have no other HP devices, you can delete the entire Hewlett-Packard key.
Otherwise;
If a Digital Imaging key appears in the Hewlett-Packard category list,
click the plus sign (+) next to this option.
Right-click on all keys bearing the name of the used scanning device (for example: HP ScanJet 5590 or HP Photosmart 5590 etc.), then click Delete. Click Yes to confirm the deletion of the key.
If a Memories Disc key is present in the list displayed under Hewlett-Packard, right-click on the Memories Disc key, then click Delete. Click Yes to confirm the deletion of the key.
If a ScanJet key is present in the list displayed under Hewlett-Packard, click the plus sign (+) next to it.
In the registry, you find keys with characters { between brackets } you click on them and read the name of the key on the right side; if it corresponds to the scanner; for example
This key {00F3791B-7A9F-41E9-92AC-9FEEA9648C} corresponds to HP Document scanning on the right side of the page =>Delete it
>>Downloading the software
Please download the printer software available at this link
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-74842-1&lc=en&dlc=en&cc=en&lang=en&os=4062&product=3192753
>>Installing the software
Follow these steps to install the downloaded software and driver.
> 1.Power on the device.
> 2.Disconnect any USB cable connecting the device to the computer
> 3.Once the download is complete and you are ready to install the files, click on Open folder, then click on the downloaded file. The name of this file ends with .exe .
> 4. Once the installation wizard starts, follow the instructions displayed on the screen to install the software.
In case of a Full installation, you can choose the type of installation you want
