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Error 1628 Software

kevindu75 Posted messages 290 Status Member -  
 Tomtom69000 -
Hello, I have a problem, my error is error 1628 and I cannot install Age of Empires 3 or uninstall it because when I put the CD I only have 2 options. The first is Play, but when I press it it doesn’t work because I deleted all the AOE3 folders since I couldn't uninstall it, and the 2nd option is to uninstall but when I press it there is the InstallShield Wizard, then it writes preparing to install, then it starts and then it writes 1628 error unable to complete installation based on script. Why did I want to uninstall? well because when I played it bugged, I couldn't play online so I wanted to reinstall but now it doesn’t work I don’t know what to do, (before it worked) I used everything, c-cleaner, regcleaner but even that doesn’t work, thanks for helping me. 
Configuration: Windows XP Internet Explorer 7.0

26 answers

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  1. gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
     
    Hello

    Just a point, (because I just read the topic and don’t understand everything)

    Do you want to uninstall it or install it

    In safe mode, it’s for the uninstall

    Because if you can’t uninstall it and you try to reinstall over it, you’re not ready to succeed

    --
    Failures are like painting; if you’re not brilliant, you’re matte!
    3
    1. kevindu75 Posted messages 290 Status Member 6
       
      Hi, so I’ll repeat it: I want to reinstall it, but when I put in the CD the window pops up and there are Play or Uninstall. When I click Play it doesn’t work because I had deleted all the files related to the game since I couldn’t uninstall. So since Play doesn’t work, I choose the other option, i.e., Uninstall. When I click it, InstallShield Wizard pops up, then it says preparing installation (it loads first, of course); then this window closes and another InstallShield window pops up and then disappears. And in the vicinity it’s the same but it says 1628: unable to complete installation based on the script at the end of the installation preparation in InstallShield Wizard.

      So in conclusion, I don’t know if the game will uninstall or wants to install because I cleaned the registry with CCleaner and I also deleted all the files related to the game.
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  2. gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
     
    yes but when you had the key repaired, it must have deleted it

    did you go into the options of ccleaner, to try to uninstall your game if it was there ?
    --
    Failures are like painting, if you're not brilliant, you're dull!
    1
    1. kevindu75 Posted messages 290 Status Member 6
       
      In the options, I went there but there’s nothing, it’s like properties, cookies, customize, exclude and advanced there’s only that in there. which tab should I go to because in those tabs there’s nothing, am I supposed to add something?
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    2. kevindu75 Posted messages 290 Status Member 6
       
      otherwise to uninstall the stuff it's in the tools tab and not options and there's no game
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  3. pascalaur Posted messages 3604 Status Member 65
     
    Regarding system restore, it will not work for this type of error!!
    1
    1. moska Posted messages 11803 Status Moderator, Security Contributor 386
       
      Hi. it costs nothing to try, if it can avoid formatting..

      @+
      0
      1. kevindu75 Posted messages 290 Status Member 6 > moska Posted messages 11803 Status Moderator, Security Contributor
         
        Hi, so I did a system restore, it didn’t change anything, then I formatted but still nothing. Please, does anyone have an idea? ^^
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  4. Sacabouffe Posted messages 9427 Registration date   Status Member Last intervention   1 863
     
    Hi
    Try this, I have no other idea (think about showing hidden folders).
    You delete all folders related to oem in:
    C:\Program Files\
    C:\Documents and settings\Your account\Application Data\

    Or else, see what happens when you uninstall from the Windows uninstaller wizard.
    --
    Some folks are born made to wave the flag, ooo, they’re red, white and blue.
    And when the band plays "Hail to the Chief", ooo, they point the cannon at you, y’all!
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    1. kevindu75 Posted messages 290 Status Member 6
       
      still not working :'(
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    2. Sacabouffe Posted messages 9427 Registration date   Status Member Last intervention   1 863 > kevindu75 Posted messages 290 Status Member
       
      In PM you told me about isscript.
      Is your Windows up to date? Specifically the Windows Installer.
      Take a tour on Windows Update and update everything.
      --
      Some folks are born made to wave the flag, ooo, they’re red, white and blue.
      And when the band plays "Hail to the Chief", ooo, they point the cannon at you, y’all!
      0
    3. kevindu75 Posted messages 290 Status Member 6 > Sacabouffe Posted messages 9427 Registration date   Status Member Last intervention  
       
      i already did^^
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    4. Sacabouffe Posted messages 9427 Registration date   Status Member Last intervention   1 863 > kevindu75 Posted messages 290 Status Member
       
      Fais de même que dans le message 1 pour : C:\Documents and settings\Ton compte\Local Settings\Application Data Et vide aussi le dossier Temp -- Some folks are born made to wave the flag, ooo, they’re red, white and blue. And when the band plays "Hail to the Chief", ooo, they point the cannon at you, y’all!
      0
    5. kevindu75 Posted messages 290 Status Member 6 > Sacabouffe Posted messages 9427 Registration date   Status Member Last intervention  
       
      It's strange, I went to the ones you told me about, but there's no data app and no temp folder, is that normal?
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  6. Sacabouffe Posted messages 9427 Registration date   Status Member Last intervention   1 863
     
    Hi
    I asked for a bit of help because I wasn’t seeing anything at all.
    Erase this file in Safe Mode.
    And one quick question: do you have a mobile device synced with your PC?
    There you go, that’s all for now...
    Bye

    PS: Thanks moska
    --
    Some folks are born made to wave the flag, ooo, they’re red, white and blue.
    And when the band plays "Hail to the Chief", ooo, they point the cannon at you, y’all!
    0
    1. kevindu75 Posted messages 290 Status Member 6
       
      Hi, hi, well, first of all I don’t know how to do this to delete this file in Safe Mode (don’t forget I’m only 14 xD) and you have a synchronized phone, I don’t get it :'( If you could tell me how to do all that or know lol thanks for willing to help because not many people have my type of problem. And you can say thanks to Moska or the people who help me as well please^^ unless they read this thx :-)
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    2. kevindu75 Posted messages 290 Status Member 6
       
      Hello again, well I installed an old game called Destin du dragon, I don’t know if you know it, because it’s for my little brother who wants to play this game. And at the installation, it’s niquel, you can even play but my concern might be whether I’m allowed to play or not, the thing is at the start of the installation I looked at the thing and it says InstallShield Wizard and the game runs so it’s not InstallShield Wizard that’s messing up I think. So in conclusion, InstallShield Wizard has nothing to do with the installation problem of Age of Empires 3, I think ^^'.
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    3. Sacabouffe Posted messages 9427 Registration date   Status Member Last intervention   1 863 > kevindu75 Posted messages 290 Status Member
       
      Hi
      To erase the file in Safe Mode, you tap F8 at startup on your PC. Don’t worry, everything will be different, that’s normal...
      Regarding the synced mobile question, it was to know if you had a cellphone synced with your PC.
      See you later
      --
      Some folks are born made to wave the flag, ooo, they’re red, white and blue.
      And when the band plays "Hail to the Chief", ooo, they point the cannon at you, y'all!
      0
    4. kevindu75 Posted messages 290 Status Member 6 > Sacabouffe Posted messages 9427 Registration date   Status Member Last intervention  
       
      uh no^^ not a laptop synced with PC^^ otherwise for F8 I did with startup thing but then how to boot in normal mode? :s
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    5. Sacabouffe Posted messages 9427 Registration date   Status Member Last intervention   1 863 > kevindu75 Posted messages 290 Status Member
       
      After you restart your PC, it will boot normally. If it doesn’t, you’ll do this: start -> Run -> Type msconfig -> OK -> In the General tab you will select Normal startup - load all device drivers and services -> OK. Note all that, you won’t have internet access in Safe Mode. See you later. -- Some folks are born made to wave the flag, ooo, they're red, white and blue. And when the band plays "Hail to the Chief", ooo, they point the cannon at you, y'all!
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  7. gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
     
    ok, it’s normal for your error since you tried to manually delete the files, the problem is that traces remain on the PC

    you need to delete it properly and once done, you can reinstall it

    you install CCleaner

    then you put your PC in Safe Mode

    you run CCleaner (in the options tab) to uninstall the program

    and then you run the registry mode to delete and repair the keys

    --
    Chess is like painting, if you’re not brilliant, you’re dull!
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    1. kevindu75 Posted messages 290 Status Member 6
       
      Okay, I’ll try that ^^
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    2. kevindu75 Posted messages 290 Status Member 6
       
      but, I had already done that except I didn't do it in dungeon mode but normal and the other day when I did them, it couldn't uninstall, it wrote this to me so I repaired the registry key then it disappeared.
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    3. kevindu75 Posted messages 290 Status Member 6
       
      Alright, I just did what you told me to do to check if there was anything, but the same—the key is gone, both “tt” and “tt” are no longer there.
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  8. gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
     
    The failures are like painting: if you’re not brilliant, you’re dull!
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    1. kevindu75 Posted messages 290 Status Member 6
       
      well no, there isn't. Because I had removed the entry since I couldn't uninstall. So I deleted all the files concerning the game and then I removed the entry because I thought I could reinstall by doing that.
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    2. kevindu75 Posted messages 290 Status Member 6
       
      I don’t see it in the programs either.
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  9. gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
     
    ok
    have you tried to do, start=search and you type what is related to your game, to see if it finds you some folders (make sure to search in system and hidden folders)
    --
    Chess, it's like painting, if you're not brilliant, you're checkmated!
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    1. kevindu75 Posted messages 290 Status Member 6
       
      All done this, sacabouffe told me to search and he can’t find any.
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    2. kevindu75 Posted messages 290 Status Member 6
       
      If there are any, but it’s on the extension and I’ve uninstalled the extension but it’s still there. Should I delete it? Oh wait, I just saw there’s something named age for empire.msi but when I double-click, Windows Installer opens and it says preparing to install but then it writes that I can’t install from this file, I have to install with the setup. (I’ve already tried exploring the CD and installing everything to the hard drive but still nothing.)
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  10. gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
     
    yes delete everything related to the game, it absolutely must be clean as if you had never installed it
    --
    Chess is like painting, if you're not brilliant, you're checkmated!
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    1. kevindu75 Posted messages 290 Status Member 6
       
      the .msi as well?
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  11. gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
     
    if it’s part of the game, yes

    and after that don’t forget to do a disk cleanup
    --
    Chess is like painting, if you’re not brilliant, you’re dull!
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    1. kevindu75 Posted messages 290 Status Member 6
       
      How does disk cleaning work, what is it for, and how to do it? Sorry I'm only 14 years old.
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  12. gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
     
    it's in start = programs = accessories = system tools = disk cleanup

    otherwise at 14 years old do you like English?
    --
    Chess is like painting, if you're not brilliant, you're dull!
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    1. kevindu75 Posted messages 290 Status Member 6
       
      yeah, it’s okay ^^
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    2. kevindu75 Posted messages 290 Status Member 6
       
      Why are you asking me that? ^^
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  13. gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
     
    phew ^^

    so it’s for you
    http://knowledge.macrovision.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=Q107319&sliceId=
    --
    Chess is like painting; if you’re not brilliant, you’re dull!
    0
    1. kevindu75 Posted messages 290 Status Member 6
       
      ahhhhhhhhhhhh, I’ve already looked on forums for my problem and they posted this link I went there and everything is in English, I’m not that strong lol^^ you can translate it for me please? :p
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    2. kevindu75 Posted messages 290 Status Member 6
       
      so then?^^
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  14. gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
     
    well then, I'm at work so I can't be everywhere

    have you checked if you had installation folders related to your game there:
    PROGRAMFILES>\InstallShield Installation Information\{Product Code} directory
    --
    Failures are like painting; if you're not brilliant, you're matte!
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    1. kevindu75 Posted messages 290 Status Member 6
       
      Jump, oh sorry I didn’t know, excuse me.
      Otherwise, in what you told me, there are a lot of (product code) as you say. I’m in C:\Program Files\InstallShield Installation Information but there are a lot of product codes, there are exactly 20 and when I click inside, it looks the same.
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  15. Sacabouffe Posted messages 9427 Registration date   Status Member Last intervention   1 863
     
    Hi you two
    I’m just stopping by quickly to thank you for your help gouby and I’m off
    Ciao
    --
    Some folks are born made to wave the flag, ooo, they're red, white and blue.
    And when the band plays "Hail to the Chief", ooo, they point the cannon at you, y'all!
    0
  16. cusco Posted messages 323 Status Contributor 470
     
    Hello,

    I’m chiming in here just to offer another suggestion.
    MSI files are quite particular; they leave traces everywhere.
    The only tool that truly uninstall everything is Windows Installer Clean Up (made by Microsoft):
    https://support.microsoft.com/fr-fr/help/290301

    You install it, then run it and in the list you should find your game.
    You click on the line and choose remove.
    This operation will delete all traces of your MSI.

    hoping this solution is the right one!

    Cusco
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    1. kevindu75 Posted messages 290 Status Member 6
       
      Hi, I installed it and ran it but nothing comes out, is that normal?
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    2. kevindu75 Posted messages 290 Status Member 6 > kevindu75 Posted messages 290 Status Member
       
      but ... it is properly installed but when I launch the software, nothing happens!!!!
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    3. pascalaur Posted messages 3604 Status Member 65 > kevindu75 Posted messages 290 Status Member
       
      Go to Computer (This PC) and check if your game is present.
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    4. pascalaur Posted messages 3604 Status Member 65 > kevindu75 Posted messages 290 Status Member
       
      Right-click on your disk and open it, and then you will have a folder remote program and normally your game should be present; otherwise reinstall it and first check if it is compatible with your PC!!!!!!!!
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    5. kevindu75 Posted messages 290 Status Member 6 > pascalaur Posted messages 3604 Status Member
       
      well then first, the game is compatible with the computer, read the first article and if it's for exploring, I've already done it but it doesn't work.
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  17. gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
     
    Hi

    did you delete
    PROGRAMFILES>\InstallShield Installation Information\{Product Code} directory

    and it is absolutely necessary that you delete the MSI files related to the game

    and then open the Cusco link

    once you have done all that, disk defragmentation, disk cleanup, CCleaner
    --
    Failures are like painting; if you're not brilliant, you're dull!
    0
  18. Zeze
     
    Hello,

    I’ve just read a bit about what you’re proposing as a solution for this error and there’s something that troubles me because I’m getting the same error as him on a formatted PC! (just installing the graphics card drivers and the sound driver)

    The question I’m asking myself: could this problem come from a lack of XP updates? (I bought XP SP2 a week ago at Grosbill)

    Thanking you in advance for your answers
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    1. pascalaur Posted messages 3604 Status Member 65
       
      Go to Windows Update and see if you have any updates to do, because on the 8th of this month there were important updates.
      Good luck
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      1. kevindu75 Posted messages 290 Status Member 6 > pascalaur Posted messages 3604 Status Member
         
        Hi, no I just checked and there are no updates to do.
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      2. pascalaur Posted messages 3604 Status Member 65 > kevindu75 Posted messages 290 Status Member
         
        Sorry I can’t help you more, I’m not a big expert, but for me reformating, take your time to do it maybe!!!
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  19. kevindu75 Posted messages 290 Status Member 6
     
    Well if I reformat my PC it will go even more … lol
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    1. moska Posted messages 11803 Status Moderator, Security Contributor 386
       
      Hello kevindu75 and everyone.

      Look over here: https://support.microsoft.com/en-us/help/910816/microsoft-games-installshield-error-messages

      See you later.
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      1. kevindu75 Posted messages 290 Status Member 6 > moska Posted messages 11803 Status Moderator, Security Contributor
         
        Hi, I’ve done everything but it still doesn’t work.
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      2. moska Posted messages 11803 Status Moderator, Security Contributor 386 > moska Posted messages 11803 Status Moderator, Security Contributor
         
        Try to redo all the procedures from the start (Microsoft link), one by one and calmly.. or attempt a system restore if you have a point before your "savage uninstall".

        Is Aoe present in Add/Remove Programs?
        @+
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  20. kevindu75 Posted messages 290 Status Member 6
     
    Not in add/remove and system restore, I don't know what it's for. otherwise I already did them all one by one :)
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    1. moska Posted messages 11803 Status Moderator, Security Contributor 386
       
      That will restore your computer to a previous state, and your personal files will not be erased.

      Start>All Programs>Accessories>System Tools>System Restore.

      check "Restore my computer to an earlier time," and choose a date before you uninstalled the game... if possible.
      @+
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  21. gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
     
    re

    you formatted it and it still works?

    what do you call formatted?
    --
    Chess, it's like painting, if you're not brilliant, you're dull!
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    1. kevindu75 Posted messages 290 Status Member 6
       
      that thing that deletes all the files and everything. it deletes all the files and stuff I installed
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