[Firefox] Issue avec Deezer Solved

Question

Hello,

When I go to Deezer with Firefox the page loads but I can't play any music or use the search function.
I have tried clearing my cache, cookies, etc...

Thank youConfiguration: Windows XP Firefox 2.0.0.12

supertoto · Accepted Answer

I had the same problem as you, and while searching the web, I found a solution. Press ctrl+shift+delete (or Clear My Tracks), it's the same, and check Cache + Cookies. Then, it works miraculously!

corentin.93 · Answer

and if you try with Internet Explorer?

leviathan · Answer

Hello, I have exactly the same problem, and the identification works one time out of five... I tried "clear my tracks" in Firefox... it doesn't help, I disabled the firewall, same thing, anyway, just wanted to know if anyone had solved the issue by other means than the methods mentioned earlier :) Thanks

Jeronino · Answer

No, the cache + cookie combination doesn't work!
It's weird, I have 2 computers and it doesn't work on either of them.

I'm going to try to see what they have in common that could be causing this block.

Sousou · Answer

Hi everyone! I have a little problem with Mozilla Firefox, in fact, it's that I can't make searches in the Google bar and there are also some sites that I usually go to that won't open anymore. Is there anyone here who can help me? Please?

boby-jackson · Answer

For me, everything is going perfectly with Deezer, my blog includes links from the site and normally every time someone clicks on the link, a window appears and the music starts playing automatically. Now that Deezer has had an update, the links do not work. I tried to replace the links with the current Deezer ones but it’s the same result, it even shows the Deezer homepage and in the tab it says: --I Deezer   I don’t understand anything anymore, it’s not working. I asked some friends to try to open the link on their end, it directs them to the Deezer homepage and the music does not appear.

le renard est boiteux · Answer

Dear colleagues  I found the solution, oh miracle just press ctrl alt delete and stop that damn firefox process  so go ahead and use IE18 like beginners  best regards  PS: too bad if it's better to use firefox for those who know a thing or two about computing

free-cat-in-jail · Answer

Hi!

I also have a problem with Deezer, but it's a little different.

For the past 4 days, I haven't been able to play several songs in a row. For example, before I would search for an artist, and all their songs would show up (normal), I would start the first one, and the others would follow.
Since Tuesday, I think, suddenly, it only wants to play one song at a time. Moreover, in the player, it doesn't show the previous song or the next one anymore. Instead of having the currently playing title displayed prominently, with the two before and after it shown smaller, I have the same thing five times. There's no problem starting the playback or anything, but it's annoying to have to click "play" every 3 minutes.

Has anyone else encountered this problem (I've looked on other forums but didn't find anything)? And resolved it?
I'm using FireFox, but I haven't updated recently, or at least I don't think so. I don't understand why it was working at the beginning of the week and not now!

Thanks for your help!

taloula06 · Answer

I'm having exactly the same problem as you since the beginning of the week, I updated, but it shouldn't be that, the bug... it's really annoying! Help us!

free-cat-in-jail · Answer

Oh well, thanks! I was beginning to think I was just overthinking things on my own! I haven't found a solution, and I've looked. It doesn't work in Internet Explorer either. And besides, it's really too bad, I have a lot of work right now, and I like to work with music... Grrr... In the style of Taloula: HELP US!

+KENNY+ · Answer

Hi everyone!
Personally, I have exactly the same issue and can't find a solution.
However, for those who enjoy working with music, there are 2 solutions:

- Either create your own playlist and let it play
- Or go into the artist's album and let it play (as long as you like the whole album^^)

In conclusion, I think this problem comes from the site itself, Deezer, and I can only hope it will be back in working order like it has happened before.
Enjoy;)

free-cat-in-jail · Answer

Hello everyone,

I've just found out the explanation, and I have some bad news to share:
this feature has been removed by the Deezer team and will not return.

I read it on the Deezer forum (I hadn’t noticed that there was one on the site), and there’s a whole topic about it. After reading the 7 pages, it’s clear that Deezer has no intention of going back to the old system for now.

They recommend making playlists, but what stands out from users' feedback is that this solution does not replace the ability to play a search, which allows discovering other versions than the album versions, such as covers or live performances. Indeed, when we create playlists, we generally look for stuff we know, which greatly limits the possibility of enriching our musical culture. Moreover, adding songs one by one to the playlist is particularly tedious, not to mention that creating a playlist for each search will lead to having 50,000 of them by the end of the year: it’s hard to keep track.

Deezer is working on implementing a checkbox system to add multiple songs to the playlist at once; however, this is not ready for deployment yet, so we’ll need to be patient until then.

Additionally, it’s worth knowing that this feature has also been removed for members. So there’s no point in signing up for this, you won’t have continuous play any more than you do now.

Forum users, all members, have suggested to the team to bring this feature back exclusively for members, which would encourage people to sign up without disadvantaging those who are already members. This proposal, undoubtedly the most logical and simplest way to bring smiles back to everyone while allowing Deezer to increase its user base, does not seem to have been accepted by the designers. For now, there is no question of seeing this function return, either for members or for the rest of the common people.

Users have also shared how they are coping, each in their own way, with the problem:

- listening to other people's playlists to continue discovering

- listening to web radio (Even if unfortunately, it doesn’t necessarily match... For example, I searched for the group Imogen Heap: it included Bob Marley and Philippe Katerine... It’s not that I don’t like them, but I don’t see much of a link between the musical styles... The web radio is supposed to play all the tracks corresponding to the searched artist, plus similar artists... "Similar"? Imogen Heap and Bob Marley?... Anyway, let’s move on...)

- others finally said they went to look elsewhere: on Jiwa or Jamendo, for example. The choice is more limited, but from what I understand, you can listen to "repeat" all the tracks of an artist (I haven’t had the time to test it yet, I read the forum in the morning, and I’m at work... Sorry!)

Overall, everyone contested this decision, especially that it was not announced in advance, creating confusion and pushing many users to look for a "bug" (like all of us here...) when there wasn’t one. The lack of communication from Deezer has been widely criticized...
The team defends itself by saying that there’s a blog explaining the decisions made... But in any case, no clear explanation has been provided because "due to competition, the reasons behind this choice cannot be disclosed on the forum" (according to Deezer... well, in essence, it’s not word for word). In short, we won’t know.

The topic has been closed by the team, so you will no longer be able to give your opinion.

For now, we must take our pain with patience; I personally think they will revisit this decision in a few months, at least for members, as the removal of this feature will, in my opinion, greatly penalize the site and significantly reduce its traffic. Time will tell... So let’s wait a few weeks and see...

Finally, the story of the pop-up every three minutes to sign up was also mentioned... But that’s another story.

So, I’ll end this very long post, and I wanted to give you a summary of the 7 pages of discussions, to save you from having to sift through them. That said, it’s worth checking out; there are some great exchanges... And Deezer administrators who don’t always show the necessary tact, sometimes downright condescending even (it depends on the admin, there are some quite nice ones)...

It’s very regrettable for Deezer’s image. The myth is cracking, breaking, and is on the verge of collapsing...

PS: if you find that other forums have raised the same question as us, feel free to copy this long summary and post it. The more people who are aware and realize that the site will no longer be what it was, the more likely Deezer will recognize its mistake and get back on track before it’s too late and we’ve all migrated to the competition. Thank you all for taking the time to read all this...

free-cat-in-jail · Answer

Oh, and sorry for the mistakes, I just reread it, there are quite a few, it's usually not my style, but at work we have old Apple keyboards, I'm not used to it so there are typos, and I only slept for 4 hours last night, so how can I say... My brain decided to go on strike with the conjugations... ^^,
Good luck to everyone in finding other sites equivalent to Deezer...

free-cat-in-jail · Answer

Just to say that I've tried Jamendo and Jiwa, I prefer Jiwa. It's simpler. No autoplay by default, but you can add songs to the player, and it's very easy and quick to do (little "+" next to the song you want to add to the playlist). Best wishes to everyone.

Bob77M · Answer

I searched for a long time to find out where the problem came from, I even installed other browsers like Opera, Safari, and others, to see if the continuous listening issue that doesn't work came from the browsers, but in the end, it was you that I found the answer to my questions. I would really say it's a shame that Deezer removed this very useful feature, like a house without a roof.  In any case, thank you for your response, and we will certainly find something better than the Deezer website.

blabla · Answer

I don't know if you've noticed the little checkboxes at the end of each title, but what could they possibly be for?? I wonder... ^^

free-cat-in-jail · Answer

Well no, since I'm not going there anymore, except to blog about music. It's not about boycotting, it's just that the service doesn't suit me anymore. So I'm changing... ^^ Even though it's a shame because Deezer had a larger database. But I prefer listening to well-known stuff on repeat, rather than unknown stuff or having to click every 3 minutes. And I'm not signing up to create a playlist. I'm tired of signing up everywhere. You can't do anything on the internet without giving your email or whatever. I get 200 spam messages a day... Sigh..

Kenshin · Answer

I wonder if you were taught not to select the "sign me up for the newsletter" option  because apart from a few things from time to time, they send you nothing at Deezer  I'm facing another problem.... I can't access the site, it won't display, and it's also bugging. What should I do???

max2night · Answer

check if you have "ADOBE FLASH PLAYER" installed on your computer, then yeah like the girl said, try using Internet Explorer because it could also be that your computer doesn't have enough RAM memory  well take my advice if you don't have  then download it from "telecharger.com"  alright friend, see you soon

Kenfuss · Answer

Hello everyone,

I noticed all the issues you mentioned in this topic and after reading everything, I had given up on trying to make Deezer work.

However, I noticed something curious yesterday. First, I tested Deezer at home, not surprisingly, and then I tried it at my school where the network is secured by a proxy (password, etc...) and Deezer worked perfectly! Same with VPN! At that moment, I thought they had "fixed the site" but when I got home nothing worked! Unless they reactivated the site for a few hours (I don't really believe that), I don't think the problem is due to Firefox or even IE. I even wondered if it was my ISP, and after testing with different ISPs, the observation was the same. You have to admit, it's quite curious.

If you manage to find an explanation for this phenomenon, I would appreciate it if you shared it because, honestly, I can't find any at the moment.

Thanks everyone!

Kenfuss

Fred · Answer

You need to install the latest Flash Player.

ninou68000 · Answer

I don't really know if this is related, but I also had issues with Deezer. I right-clicked, went to settings, and lowered the indicator to 10KB on the bar, at the question "What amount of information can www.deezer.com store on your computer?". Well, maybe it's off-topic... I'm not really sure, but if this can help someone...

llorann · Answer

I downloaded the latest version of Adobe Flash Player and all the titles have turned gray again, and I can read them all!!!

wallrider · Answer

I have the same problem and it annoys me.

elias · Answer

I have a problem with Deezer, I can't register. Everything is going fine except when it comes to entering the username. I've tried everything, nothing works.

Bahl · Answer

Have you checked if your firewall is activated? In my case, connecting to my account and searching wasn't working, probably due to the firewall on my router ;)

oulashe · Answer

Here is the solution for me on 10/11/2009

In Firefox, click on "Tools", "Adblockplus" and there you need to uncheck the box http://files.deezer.com/swf/*

I can't believe how long it took me to find this ... I have never seen the answer on Google yet ...

So I hope this helps you out, I thought it was a shame to be forced to use I.E for Deezer ...

SangoH · Answer

Possible solutions: Download IE Tab as explained on the previous page (if you don't have it, I strongly recommend it, it's really useful in many cases and will make things work that previously didn't work)  Otherwise, launch Deezer, click on music, then on your little Adblock Plus logo at the top right of your screen and "open the list of filterable items". Choose cdn.deezer.com and create an exception by entering an asterisk like this http://cdn-files.deezer.com/* Close the tab, relaunch Deezer, and there you go, it works!

Merrrrci ! · Answer

Fabulous!!!

Kaloo · Answer

Hello, I've been having a problem with Deezer and Firefox for a few weeks. I can still access Deezer, but as soon as I log into my account and try to access my playlist, Firefox stops working and Windows closes the program. However, there are no issues with Internet Explorer. I installed IE Tab for Firefox but nothing changed.
Is there anything else I can do?
Additionally, a few days after the issues with Deezer started, many ad pages started appearing without me asking for them (and they are always related to the sites I visit).. yet I have Avast running properly, could I have accidentally changed a setting?
Please help me :)

SangoH · Answer

You have installed IE Tab, but do you put the page in Internet Explorer mode (to the right of the URL bar before launching)?

Elfin · Answer

For those who have installed ad-block, you need to disable it on the Deezer site and it works again for me.

Alexandre · Answer

Hello, try another browser or reinstall Adobe Flash. Alternatively, you can go to muzikoo if you want to listen to music and music clips and create playlists very easily and for free: using drag and drop or with the add to playlist button.
The music is free, of course, and there's no need to sign up.
Another good point is the very rich catalog and no audio ads!
I'm sharing the address of this latest find
http://www.muzikoo.com
http://www.muzikoo.fr
Make good use of it and keep it to yourself!

cloox · Answer

Thank you so much to supertoto! I didn't know how to do it! And without music, it's a struggle! :)

Taulzone · Answer

this time it's good I really found the solution to get Deezer working again on Firefox and it's really easy...^^

First, you need to go to TOOLS, then OPTIONS, then PRIVACY, then SHOW COOKIES, and simply click on CLEAR ALL COOKIES ...
And there you go, that's it^^
I hope it will work a++

mikedimango · Answer

I encountered the same problem with Mozilla. The simplest solution, I think, and what I did, works perfectly: open Deezer with Internet Explorer, and there you go, it works very well for the moment at least. Have a nice day everyone!

djé · Answer

I can access Deezer via Internet Explorer, but it doesn't work with Firefox! Why?

Tetouchaud · Answer

Hello,  I cleared my cache and it's working again!  How do you do it? On Firefox:  Tools Options Clear your recent history Everything Clear now  And it works for me again!

Mcmak01 · Answer

I had the same problem and I found a solution.  With Firefox: Tools/add-ons, then disable Adobe, check others if it doesn't work.

Anonymous user · Answer

Good evening  I am using Windows XP Home Edition. I have an administrator account and a limited account. Deezer works on the admin account but not on the limited account. I use Firefox.  Does anyone have a solution?

regis82 · Answer

It's the same thing since last night, we can't access anything and we can't see our playlists anymore. Thanks if anyone has any information.

lola · Answer

If Deezer is not working anymore, go to YouTube.

phoenixx-215 · Answer

I have the same problem and apparently nobody can tell me why if I have the solution I will let you know

keiser · Answer

ctrl + shift + del and delete everything. Deezer will work again.

Nemrade · Answer

For my part, Deezer was bugging, but just today I understood why: for some time now, Firefox has been showing ads on the right side of my screen and at the bottom (I can close it, of course). They appear depending on the sites and on Deezer, it's the one on the right side that prevented me from searching for music, managing my account, or listening to a song. If you've read this far and you have the same problem I had, check the ad on the right; at the top left of it, there’s a "t". Click on it and you will be taken to a..... sketchy site (at least I don't know it....). Don't look any further, on the page it brings you to, there's a red button that says "disable" (I think). Click on it and poof, no more ads on the right side (but still at the bottom of the screen, though), and the best part; Deezer works ^^

Friendly · Answer

I have the same issue since last night. Half of the page is missing when I log into Deezer. I updated Firefox, and apparently I don't have Adblock Plus in the Firefox add-ons, and the "cache and cookies" boxes are already checked.. Any solution?? Thanks!

[Firefox] Issue avec Deezer

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