HP Photosmart C4280 Driver Issues Solved/Closed

Question

Hello,
I just installed a HP Photosmart C4280, everything installs correctly (photo software, scanner, etc. provided on the CD-ROM).
The only problem is that my printer driver won't install.
I am using Vista Home Basic.
Windows tells me: "The opened file is no longer valid because the volume it contains has been damaged externally"

I downloaded the basic drivers and the full drivers from HP but still get the same message.
I have tried all the installation options I know.
I don't know what else to do.

Help!!!!!!!!!!!!!!!!

Thank you.

Configuration: Windows Vista Firefox 2.0.0.9

ielena · Accepted Answer

Good evening everyone,

Under Windows XP Home, after many attempts followed by failures, here’s how I managed to get it done.

I followed the advice found on the HP website:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00749582&lc=en&cc=en&dlc=en&
product=3192753&os=2093&rule=3120&lang=en
but by modifying and completing it a bit.

In step 1, since I wasn’t prompted to uninstall using the CD, I proceeded as follows:

Click on Start, then on All Programs, on HP, on HP Photosmart Essential * and on Uninstall, follow the instructions that appear
Click on Start, then on All Programs, on HP, on Photosmart C4200 series * and on Uninstall, follow the instructions that appear
* (if of course this or these 2 software are present because they managed to install
during a previous attempt…)
Then go to Control Panel ==> Add/Remove Programs and remove the 6 programs related to this installation that remain:
HP Customer Participation Program 8.0
HP Imaging Device Functions 8.0
HP OCR Software 8.0
HP Solution Center 8.0
HP Update
HPSSupply

Steps 2 and 3, I followed them to the letter.

In step 4, I chose the 2nd method: installing the product software from the CD

Note:
* 2 ways to proceed are offered to you in the 3rd or 4th window:
either continue by connecting the USB cable, (printer previously powered on of course), to the PC
or continue by not connecting it at that moment, but then you must check the box at the bottom left, (it’s this 2nd option that I chose)

Then step 5 in full, very important.

Just had to finalize the installation, there I did as indicated by memo1624 in his post from Monday, November 12, 2007, at 3:38:17
http://www.commentcamarche.net/forum/affich-3950492-probleme-pilotes-hp-photosmart-c4280#0

<ital>“ … once the installation is complete, you need to restart the PC and do as follows without removing the installation CD:
Connect the USB cable between the printer, (printer previously powered on), and your computer.
A window will appear indicating “New Hardware Wizard detected”
check the option from a list or a location
another window will appear indicating “Choose your Search Options”
Only check “include this location in the search”
Then type the following path “C:\WINDOWS\inf” and click on next.
You need to repeat this action as many times as you receive the Msg “New Hardware Wizard detected”

It worked for the first 2 or 3 windows of the “New Hardware Wizard,” files were installed successfully, but when it came to the driver for the 4200, the same as that for the 4280, it didn't find it anymore…
Trying everything for the sake of it, I put the CD in so that the “New Hardware Wizard” could search it and it worked, it installed, and I got a window with congratulations from HP!

Do not worry if the installation progress bar stopped at 96%, as long as you have the HP window to register the product, once it’s sent, it will reach 100%.

I restarted my computer once again (just in case!) and my printer was indeed listed in the control panel, in my image devices, and was operational, including scanner, copier. Phew!

I hope this post is useful to at least one of those who are looking!

valeska49 · Answer

Hello, I have the same problem as you with Photosmart C 4280 and Vista. I'm getting it fixed tomorrow. I will give you the solution when I have it. Best regards.

memo1624 · Answer

Hello,
same here, same thing. To be precise:
machine purchase with Vista 2 months ago... the printer installation went smoothly!
BUT
after many issues, I used the restoration DVDs (to be created yourself at the first start of the machine = what a good idea!) for a reset of the "clocks"

everything works well and better... except for the installation of the HP C4280 which gets stuck at HP Photosmart C4200 series = driver software installation... but nothing more... the worst part is that the following message appears: your devices are ready to use...

I tried the methods on the HP website:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00749582&lc=fr&cc=fr&dlc=fr&product=3192753&os=2093&rule=3120&lang=fr
with no result.........
I also used, from the CD, the utilities in the ccc util directory uninstall1 bat to uninstall4 bat.......... nothing works!
still no C4280 in the control panel.....
there seems to be a software installation procedure... INF problem update (seen on a forum) but I didn't find the details..
I left a message to HP for a request for help.... to be continued..........

long live the pleasures of computing....
warm regards to all

memo1624 · Answer

additional details:

I also tried through the device manager, under start, control panel......
in the other devices section there is a ? and when expanded we indeed find the c4280 but the driver is not installed.....

request for an update, there is indeed an attempt..... but the following message:
error the file is no longer valid because the volume containing it has been externally damaged....

so..... to be continued.... but it leads me to believe there is a problem between Vista (premium here) and the c4280?

valeska49 · Answer

Hello everyone. The driver for the Photosmart C4280 is the version for the Photosmart C4200, version 9.0 or 9.0.1 (even more recent). The problem with Vista is that it blocks the ports even during installation. So you need to manually check all the open ports. Don’t forget to also disable the firewall and antivirus before installation. Sorry, I can’t help any more, I’m not knowledgeable enough.

memo1624 · Answer

Here is the error log generated by Vista:

Description
Windows encountered a problem while installing the software drivers for your HP Photosmart C4200 series.

Problem signature
Problem event name: PnPDriverInstallError
Architecture: x86
Win32 error: 000003EE
INF file name: hpopia.inf
Driver package hash: c1048c5a34c8f23372105e760a56e9f008bf1d60
DDInstall section name: hpoc4203.GPD.NT.6.0
System version: 6.0.6000.2.0.0.768.3
Locale ID: 1036

Files that help describe the problem
DMIAB4C.tmp.log.xml
oem38.inf

PS: the online chat with HP hasn't been helpful so far... I'm doubting these "specialists"

If anyone has any ideas......

memo1624 · Answer

The scanner is working! It is indeed a printer driver issue!   Yes, but how to solve this problem.... Best regards

memo1624 · Answer

news from the front ....no from hp

firdaousse: so first you need to completely uninstall by following these steps:
firdaousse: - Go to Start > Control Panel > Add or Remove Programs
Remove all HP programs related to the machine
- Delete the HP folder from c:\program files
- Go to C:\Temp\HP WEB Release\util\ccc\uninstall_L1, then run uninstall_L2 ...until uninstall_L4
- Restart your PC

firdaousse: then you will reinstall the software by following these steps:
firdaousse: you need to do the installation without connecting the USB cable
insert the installation CD and follow the installation instructions.
at one point you will have a checkbox at the bottom of the page "indicate here if you cannot connect your device" check it.
once the installation is complete, you need to restart the PC and do the following without removing the installation CD:

Connect the USB cable between the printer and your computer.
a window will appear indicating "New hardware wizard detected"
check the option from a list or a location
another window will appear indicating "Choose your search options"
Only check "include this location in the search"
then type the following path "C:\WINDOWS\inf" then click next.
you have to repeat this operation as many times as you get the message "New hardware wizard detected"

I'm trying the manipulation and I'll keep you posted

memo1624 · Answer

Well no, same punishment!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Can't wait for Christmas and Santa Claus....but still a new printer.......
What can I say about HP customer service....

To be continued.....maybe....

Finchon · Answer

Hello,

I also have a problem with a C4280 that crashes at step 6 of 8 during installation, and then closes the HP Solution Center telling me that it cannot find any HP hardware on my computer. (yet I can see the all-in-one installed on the computer and the Windows installation wizard keeps offering to help me set up my NEW hardware... argggggg)

The HP CHAT service copied this to me:

Imane: First, I invite you to follow the steps indicated in the following link to remedy this inconvenience:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00857074&cc=en&lc=en&dlc=en&product=1146331&dlc=en&lang=en

Note: Please copy the entire link (up to =en&lang=en) to avoid error messages due to unregistered pages.

During the installation phase, please download the full driver from the HP website at the following address:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-46994-1&lc=en&cc=en&dlc=en&product=1153494&os=2093&lang=en

Note: Please copy the entire link (up to &lang=en) to avoid error messages due to unregistered pages.

If the proposed tests have not resulted in the desired solution, please email me the results of the following points after you have checked them:

- Make sure the front panel is properly secured.
- Make sure the USB cable and power cord are properly connected.
- Make sure the USB cable is no longer than three meters.
- Make sure the USB cable is not connected to an unpowered keyboard or USB hub.
- If other USB devices are connected to the system, unplug them during installation.

Otherwise, it may not be related, but have you checked that your print spooler is functioning correctly on your machine??

memo1624 · Answer

Good evening,

still the same message and HP's "pre-made" responses BUT which change NOTHING!

Thank you for contacting HP technical support.
I am Khadija, the technician who will handle your case, and we will try together to find a solution to the issue encountered with your device. My goal will be to propose the appropriate actions to resolve it; if not, please email me the results of the proposed actions.
If I understood correctly from your email, you have an error message that appears when installing your HP Photosmart C4280 printer.
Therefore, I invite you, Sir, to first follow the steps listed below:
1. Please click on the following link to download the complete driver that can operate your HP Photosmart C4280 under Windows Vista.
ftp://ftp.hp.com/pub/softlib/software9/COL19015/mp-49259-2/PS_AIO_NonNetwork_FRA.exe
2. Choose the "save" option so that you can keep the complete driver on your hard drive.
3. Once the download is complete, double-click on the downloaded file to start the installation.
We hope the information provided meets your expectations; please do not hesitate to contact us again if you would like additional information.

Khadija

NOTE: Our advice is strictly limited to the questions asked and based on the information provided by you. Problems and solutions may depend on the nature of your system environment and a variety of other parameters that are unknown to HP; therefore, HP cannot be held responsible for any damages resulting from the use of this information. Technical information may change as new data becomes available; therefore, HP recommends that you regularly check our "Customer Care" website at the following address: https://support.hp.com/us-en/ for updates. HP shall not be liable for any direct, indirect, special, incidental, or consequential damages related to the use of this information.

Honestly, I don't know what to do with this "pseudo" assistance....

Finchon · Answer

Good evening,

As for me, I've given up. The scanner side (Twain) is recognized even though the HP4280 says the USB connection is nonexistent. (which is strange because Windows Vista tells me the software is correctly installed)

Anyway, I'm done being frustrated with this; there are more interesting things to do in life than to struggle with a support team that seems to change personnel every 15 days...

Good luck to you, I will continue to read your messages and keep you informed if I find something on my end.

++

Finchon

Cobra · Answer

Hello,

I had the same problem as you 5 minutes ago
And now, it's resolved!

I didn't really believe it but I disabled the Vista firewall
and my driver installation finished

What a crappy system, this Vista, again

Bye

lightblue · Answer

Hello,I can't get it to start at all! I pressed the connect button and nothing lights up! Has anyone had this? Does it normally turn on directly? Thanks!

memo1624 · Answer

Hello,

is there a green light on the power supply transformer? If not: power failure
the power on is done by pressing the specific start button...
otherwise return to the store for after-sales service.

PS: still no installation here! HP is asking me to test the machine on another workstation!
good evening

leptitube974 · Answer

Hello,

I had the same problem with the HP C4200 after three days of struggle and after contacting HP support, which couldn't resolve the issue. I decided to reinstall it one last time.

First, I disabled the Windows firewall.
Then I disabled the antivirus.

And, as if by magic, it installed without any problems.
So it's working normally now.

memo1624 · Answer

Good evening everyone,

I too (finally, after many days of hassle) managed to install this printer

I had "hot" that is to say the printer on, activated the Windows firewall and my antivirus (Avast)
went back to the device manager and updated, chose the recommended option directly, and oh surprise no error message, the printer is in the list of printers.......
I had already done this manipulation.............hum.............hard to understand....................................

good luck to everyone
sincerely

PS: I had also, but it's hard to determine the reality of things, done all the updates for Vista, including optional updates
Nvidia, having an HP a6167fr............for your information
but I must admit I don't know what allowed the installation this time!

memo1624 · Answer

excuses to all,  here's to not proofreading........... of course I turned off the firewall of Windows and my antivirus (Avast)  good evening

aladin · Answer

The printer installs perfectly at my place; however, the scanner is not recognized. I have also tried everything: installation, uninstallation, HP drivers, even contacting HP, which for over a month has received no response other than an automated reply. What should I do? The scanner is essential for me. Thank you, I am open to any suggestions.

memo1624 · Answer

Hello Aladin,  I'm sorry for you........ given all these difficulties, it's hard to find a one-size-fits-all solution. I assume you tried disabling the firewall and the antivirus I suppose the scanner doesn't appear in the control panel, scanner and cameras... maybe also by specifying your configuration: hardware, operating system...... are there already devices connected to the USB ports? good luck

sac à puces · Answer

HELLO TO ALL INTERNET USERS; I believe I can confirm that the problem comes from the activation of the security features because I installed this device without any issues back in September... at that time, no antivirus, firewall deactivated because I was waiting for the completion of my line construction to get internet... the problem is that today, my printer, which was operational until now, no longer works for printing (sorry for those who have issues with the scanner as I don't know if it was working before because I haven't used it)! I installed the HP programs to reinstall everything (I forgot to disable the antivirus and firewall) and that did not work for the C4200 series driver; so it's a work in progress and I hope to resolve this installation issue because this printer is worth it!!! SEE YOU SOON DEAR INTERNET COLLEAGUES!!!!

sac à puces · Answer

Hello everyone! It's so simple that the installation takes about 15 minutes!!! Just follow these steps: disable your antivirus and your firewall (I also turned off my XXXbox to avoid any unwanted intrusion), then insert the HP installation CD... Apply what you are asked to do (you will notice that it specifies to disable security to avoid any errors during installation) and this continues until the request to register your printer with HP... At that point, the installation is finished and successfully completed, so don't forget to turn your antivirus and firewall back on before connecting with HP for this registration (I obviously reconnected my XXXbox). Also, the scanner works very well. So good luck to everyone because I wasted time for nothing (downloading drivers from HP; uninstalling all HP programs) but I think that perseverance pays off more than discouragement!!! Additionally, computing requires rigor; the proof is that my device was working fine until now so I think I accidentally deleted a program that allowed me to print. So, and this is the end word, watch out for my little chips if I do it again!!!! (LAUGHTER)

sac à puces · Answer

Hello again! I was about to forget to respond to some internet users... memo1624; valeska 49; toadangel... I have Vista Premium Home Edition and also before starting the installation with the HP CD, don't forget to unplug your device and the USB cable!! This is very important because during the installation, you are asked to power on the printer and connect the USB cable for the system to detect it and complete the installation. There you go, I think I've said everything this time!!! (I had the same error message as you three mentioned at the beginning of this message). See you soon!

intense06 · Answer

Good evening everyone, it's 2:30 AM and I finally managed to install this f...... HP C4280 printer, but not on Vista!! I’m still on XP (sorry...). I went through the same issues as all of you with that damn "New Hardware Wizard" message. I solved the problem by installing the software without connecting the USB cable (even when it’s requested, you must check the box indicating that you cannot connect the cable), then reboot with the installation CD in the PC and plug in the USB cable. Now it works (even the scanner). I can print, but there's still an issue: I can't open the "printer properties" dialog box. I get the error message "function address 0x4f6a2745 caused a protection error...code 0xc0000005". Same thing from the HP solutions center when I try to open the printer settings. So if I want to force printing in black and white or modify the settings, I can't. Does anyone have any ideas? Good luck to all those who are struggling... No point in contacting HP, they're useless!

STEPH · Answer

Good evening,  I have the same installation problem on a Windows 2000 system. The driver I downloaded from the HP website installs without notifying me of any errors, but in the end, I can't use the scanner. An error message says it is not connected. Does anyone have a starting point for a solution on this operating system?

nico · Answer

Hello,  I am using XP, I installed this machine which was working perfectly before a restore of my machine. The software installation is nominal and I have a message indicating that everything is okay; however, when I try to scan, a message warns me that there is no connection. Nevertheless, I can see the scanner in the control panel. I uninstalled and reinstalled but nothing works. The solutions on the HP site are rather confusing and none have been effective so far. Strangely, it worked very well before the restore. I think the firewall solution mentioned earlier is a good lead because before my restore my firewall had been messed up by a virus and I could scan.

nico · Answer

I reinstalled without a firewall or antivirus, but the scanner still doesn't work. It is recognized in the control panel.  I will continue my investigations.

nico · Answer

I think I have the solution for XP. In fact, it’s a bug in XP during the installation of the drivers. If the scanner is connected during the installation, it messes up the system, and once that's done, the only way to fix the problem is to do a restore. As someone mentioned earlier, you need to do the entire installation without connecting the scanner. That's all there is to it ;)

wilkog · Answer

I had the same problems on Vista Home Premium, this miserable multifunction printer doesn’t want to install. So I tried it on a Vista Pro and to my astonishment, it works, isn't that awesome? I say what a beautiful mess!!!! Not Vista, HP that can't keep their software up to date and find us a solution. Thanks, you big idiots-))))))))))))  See you later in the bus, friends.

ness · Answer

Hello everyone I bought an HP C4280 printer. After a problem, I had to reformat everything, and when I wanted to reinstall the printer, I no longer had the CD-ROM. What can I do to get my printer working again? Thanks to everyone!!!!!!!

memo1624 · Answer

Hello,  as mentioned above, you actually need to go to the HP website to download the correct programs. I emphasize the correct programs because HP provides large files that include not only the drivers but also some utilities; it's not possible to download just part of them.  http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3192753&lc=en&cc=us&dlc=en&submit.y=0&submit.x=0&lang=en&cc=us  be sure to specify the version of Windows. The advantage, phew, at least there is one! is that you should have the latest drivers... good luck

Sat · Answer

I disabled the firewall (administration tool) and the antivirus (Avast). The printer driver was installed correctly.

panoth · Answer

Hello to all of you who had problems with the HP model C4280  here's how I proceeded  first of all delete everything  then disconnect from the internet; from your antivirus, from the Windows firewall  run the CD, it will finalize everything, and when you are in the HP online registration it means it's good  do a test with a page, checking that the printer is properly checked in the devices, if the test is successful you can put the firewall and antivirus back on  that's what I did and everything is in order now  the site is nice, it helped me a lot  warmly, PAnoth

panoth · Answer

Hello! To answer your question before installing the driver, disable Windows Firewall, the antivirus and disconnect from the internet for safety uninstall what you have installed, restart and launch the driver follow the instructions; it will finish with the online registration make a test page, it works, I spent a night figuring out the solution good luck sincerely PANOTH

Arop · Answer

Hello,  At my place, the Photosmart C4280 was installed in two minutes, the printer and the scanner are working perfectly. Pure happiness!  Alain  OS Linux Debian. kernel 2.6.15.28 hpùip drivers v 2.7.

nanou33 · Answer

Good evening everyone   I am also having installation problems. My friend is on Vista and I am on XP with a laptop. Under XP, it says the device is not recognized. The copier works fine, but the rest is a different story. I stopped before doing something irreparable. If someone has a solution, don't hesitate. I will go back to the store where I bought it by the end of the week. If I get a favorable response, and it’s better for them, I will let you know. See you very soon.

j cebe · Answer

I installed the operating software for the HP C4280 printer. Everything goes well until I shut down my computer and turn it back on. When I turn the printer on again, it reinstalls itself, copy 1, then copy 2, then copy 3, etc. I contacted HP support, but so far no solutions have been found. Any help would be welcome.

anoth · Answer

Good evening! You need to install the driver once you've removed the Windows firewall and the antivirus, disconnect from the internet for security (computer not protected) Launch the driver, follow the instructions given, especially do not connect the printer to the USB port before the software prompts you to do so Finalize, and when you're on the online registration page, do it, reconnect to the internet, and everything should be fine   Normally it works, you still need to scan with the small screen of the printer  Good luck PANOTH

kalypsa · Answer

Hello everyone, it's been a while since I struggled to install my Photosmart C4280 on Vista. It seemed like Vista was blocking the installation. No driver recognition, etc... I tried several methods without success. Then I updated Vista and everything fell into place like magic. As soon as I restarted the PC, a window appeared saying that the HP driver installation was underway. I let it run, and Vista finally recognized the printer and installed the driver. Mémo1624 also succeeded after updating, so I think this step should not be neglected. So it's an update for Windows Vista: (Windows 6.0 KB940199). Here is the exact address  http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=51f0ef25-280b-4613-a600-c61224bacd1c

kalypsa · Answer

I forgot to mention to disable the antivirus and firewall before installing a driver, Vista is sensitive...

lucduc · Answer

Hello everyone,  as I can see, I'm not the only one having issues with the HP C4200, my problem is that the scanner isn't working. The printer says (USB not connected) when I try to use the scanner. However, the printer and the copier are working. I can see the scanner and the printer in the control panel. If you have any solutions, I would really like to know them!!!!  Thanks in advance!!!!

céline03 · Answer

Hello lucduc,I have the same problem as you since Wednesday (the day of the purchase). I followed friendly advice like disabling the firewall and antivirus before installing the software but it’s still the same: the copier and printer work but the scanner displays "USB not connected". In the control panel, I also have the printer and the scanner. Maybe it will work for you. If someone could also give me some advice??? I have Windows 2000 Professional.

ielena · Answer

Good evening Céline and Lucduc,  Did you have the courage to carefully read all the instructions provided on the HP website:  http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00749582&lc=en&cc=en&dlc=en&product=3192753&os=2093&rule=3120&#9001;=en  Also, check my post 40 from Wednesday, December 19 at 23:55:36, where I explain in detail how I mixed their advice with that of another forum member, Mémo1624 I believe, (thanks to him by the way!)  Apparently, for Vista you need to update the driver as stated by another of the previous posts.  In any case, computing = school of patience and precision, especially with HP All in One  Good luck to you, (if the installation isn’t finished yet...) and a joyful end-of-year celebration to everyone!

gro · Answer

Hello I have a problem can you help me I have XP Home I installed my HP 4200 printer everything was fine but now when I click on HP Photosmart Essential on my desktop the window opens and then closes immediately I tried to uninstall and it's still the same thing when the first time the window opened and everything was fine can you help me I'm really struggling

ielena · Answer

Re  3 other questions:  Is your HP 4200 printer properly listed in the control panel?  During your 2 installations, did you see the "Congratulations..." window from HP confirming that you successfully installed your HP 4200 and asking you to register your product?  And in "Add/Remove Programs", are the following programs present:  HP Customer Participation Program 8.0 HP Imaging Device Functions 8.0 HP OCR Software 8.0 HP Photosmart All-In-One Software 8.0 HP Photosmart Essential HP Solution Center 8.0 HP Update HPSSupply?

ielena · Answer

and again,  an address of the HP site regarding the installation of HP Photosmart printers:   file:///C:/Program%20Files/HP/Digital%20Imaging/%7B8641C1CB-03B3-41d4- 8DEC-79826A4B5C0E%7D/readme.html

gro · Answer

Yes, everything was going well, everything was working, then the next day when I turned off the PC, the window would open then close again  during the installation everything was perfect congratulations etc....

Sourire · Answer

Hello!  My mother had the same problem and I had tried the technique of disabling the antivirus before reading your forum. I didn't disable the firewall, but it still worked. However, my mother uses the printer once and the second time she uses it, the driver uninstalls again. We went through the same procedure to reinstall, and as soon as we manage to use the printer for the first time, the second time, POUF, no more driver...  I don’t understand why, she bought her computer last spring, everything was working wonderfully until this fall when the driver started to disappear on its own.  Have you had the same problem? What can I do to help her fix this issue?  Thank you so much!

kikisait · Answer

Hello,  I'm reinstalling for the umpteenth time. I'm going to try disabling the firewall. I'm waiting for the call from HP... to help me. I'm on XP.

ielena · Answer

Post 55 from Arca on Tuesday, February 5, 2008, 8:40:07 PM (this post is in the wrong thread, in my humble opinion!)  " Hello, I see that my Photosmart C4280 displays its information in German, do you know how to change the language? Thank you ;-) "  Here is a copy/paste of the solution posted by Magali48 on 01-04-2008 at 11:43:44 on: https://forum.hardware.fr/hfr/HardwarePeripheriques/Imprimante/changer-langue-4280-sujet_39936_1.htm  " Hey,  I had the same problem (but in English), here is the solution given by an HP technician:  Access the service menu:  Press simultaneously 'Cancel' and 'Power', the message 'Enter key combo' appears. Press in sequence 'Scan' (blue button), 'Color Copy' button (green button), and 'Black Copy' button (gray button).  2 In the service menu, scroll (gray button to go down and gray button to go up) until 'Reset Menu' and confirm (green button)  For a semi full reset, scroll to 'Semi Full Reset'. To carry out a language reset, scroll to 'Language Reset'  3 Manually turn the printer back on.  4 Follow the instructions that appear on the printer's screen. "  I hope this helps you if you haven't already solved your problem.

kikisait · Answer

I solved the issue, I exchanged the printer and I took another brand that is easier for me to install.

ricki · Answer

I contacted HP technical support and they had me download a program that fixed everything, it took 10 minutes. Good luck.

mimi · Answer

Hello, I also have a problem with the USB scanner not being connected. What should I do (I am a beginner)? Please respond to me???

voyajoe · Answer

Hello   I'm looking to download Windows 98 Second Edition on my computer to install my HP C4280 printer.    Where to go?   THANK YOU

sophiline · Answer

Hello  I asked Windows to install my HP Photosmart C3100 printer because it was impossible with the software; the installation wouldn't finish, showing me "fatal error and MSI scan." I no longer have access to HP, but oh well, I won't have updates that weren't working before, so it's not too big of a deal, since it was always the same update that came back and failed every time, so!!!!

dailledaille · Answer

photosmart C 4280: after numerous difficulties in loading the software (directly via the internet and not from the CD), the printer tells me "alignment failure"; it is skipping the entire top of the page to print; how can I perform the alignment knowing that I was able to print the alignment page, but the alignment phase via the scanner is not working.

petitevanille · Answer

Hello everyone, I bought an HP C4280 printer but I don't understand why I have multiple copies. I currently have to print under copy 3 because the copies were in a paused status and then an error occurred. I wasn't able to fix it, so I need to reset the driver or something, and now I'm on copy 3. Can I delete the other 2 copies? How did I end up on copy 3? Thank you for responding.

georgette · Answer

impossible to scan, it says USB not connected

phil · Answer

How to practice to make the choice of another language again? (French in particular)

phil · Answer

Comment pratiquer pour refaire le choix d'une autre langue ?

phil · Answer

Previous problem solved thanks to MAGALI48. Second issue: here is what appears after connecting the USB cable. The driver cannot be installed either because it is not digitally signed or because it is not signed correctly.

wallbrid · Answer

Lol I have a good solution for all of you. Stop buying cheap HP products!

fanuel · Answer

Hello, I had the same problem with HP C4280 under XP, no issues at all; then under Vista, the copier and printer work normally, except for the scanner. Finally, I found the solution, so use the "Windows Fax and Scan," which is located in "START => ALL PROGRAMS," everything works! Good luck to everyone!

draner5 · Answer

I just formatted my HDD, installed Windows XP Pro SP2, and the USB2 controller is working fine. When installing the HP Photosmart C4380 package (either with the CD or the downloaded file), the installation stops at step 2 because of a problem with the print spooler. The window that opened to inform about this problem gives the option to repair, but nothing happens when clicking on repair. The installation then gets interrupted. I want to point out that no other software is installed apart from those on the Windows XP installation CD. What should I do to install this package without any issues?

draner5 · Answer

I just formatted my HDD and installed Windows XP Pro SP2. The USB2 controller is OK. When installing the HP Photosmart C4380 package (either with the CD or the downloaded file), the installation stops at level 2 because there is a problem with the print spooler. The window that opened to inform about this problem gives the option to repair, but nothing happens when clicking on repair. The installation is then interrupted. I want to specify that no other software is installed other than those from the Windows XP installation CD. What should I do to install this package without issues? Note: the printer is not recognized by the Windows device manager.

mumuleuh · Answer

Hello everyone,
I am on Vista, and I’ve been trying to get this HP C4280 printer to work for several days now, but it still won't print. It was working perfectly fine on XP.
I’ve done all the troubleshooting steps suggested on the HP website, including the reinstallation mentioned above, by disabling all firewalls (antivirus and Windows Vista), and it still won't print.
The only function that is not working is printing; even the document copying through the HP utility on the computer works fine.
For printing, it puts the documents in the queue, and the status of the documents is "printing in progress" even though it’s not printing; however, there is ink and paper. The printer itself is shown as ready by the HP software.

I’ve also tried modifying the port settings for the printer, and nothing changes. The same goes for user permissions in the security settings. I’m out of ideas... :/
If anyone has a solution to suggest, thank you. :)

marine-fashion · Answer

I installed the printer on my computer, but now I have a new computer and I lost the CD so the guys at Planet Saturn told me that I can download it, but I can't find it. So what should I do???

HP Photosmart C4280 Driver Issues

67 answers

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