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Black screen after resetting my PC

Naduwaaa Posted messages 7 Registration date   Status Member Last intervention   -  
billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   -

Hello,

My PC was slow so I wanted to reset it using Windows.

I selected "remove everything"

Being careful to check the option to reinstall Windows.

Now it starts but shows a black screen. Can someone please guide me on what to do?


5 answers

  1.
    Naduwaaa Posted messages 7 Registration date   Status Member Last intervention  
     

    This is my first post on this forum, I don't know if I need to provide more details about the hardware, maybe I'll put them in the replies.

    Motherboard: Asus TUF Gaming B550M Plus WiFi II

    Graphics card: GeForce 1050 Ti 4GB

    Equipped with 2x 16GB DDR4 RAM

    Windows 11

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  2. Winux
     

    Hello,

    You need to reinstall Windows with a bootable USB drive; resetting it doesn't actually "reinstall" it, as it relies on the same database that may already be corrupted.

    Do you know how to use the UEFI BIOS? Have you ever updated it? Does the BIOS display at startup to confirm a software issue?

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    1. Naduwaaa Posted messages 7 Registration date   Status Member Last intervention  
       

      I have never used it myself, I think I updated it for my graphics card, and the BIOS doesn't display :(.

      But if I haven't extracted my Windows key, will I have lost it permanently?

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    2. Winux > Naduwaaa Posted messages 7 Registration date   Status Member Last intervention  
       

      No, the license is tied to the motherboard and Microsoft account.

      On your motherboard, there are 4 LEDs that indicate hardware problems. With Windows, if you force the PC to shut down several times, the recovery mode launches, if it's just a software issue.

      What kind of internal storage do you have?

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    3. Naduwaaa Posted messages 7 Registration date   Status Member Last intervention   > Winux
       

      I have a 1TB HDD, but I no longer know the brand. The LED that usually indicates if there is a problem is normally green and white.

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    4. Winux > Naduwaaa Posted messages 7 Registration date   Status Member Last intervention  
       

      We don't use HDD for the system, it's too slow.

      The LEDs are in front of BOOT; VGA; etc... you need to read the manual of your motherboard available on the website and operate according to the diagnostics.

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    5. Winux > Naduwaaa Posted messages 7 Registration date   Status Member Last intervention  
       

      Well, give him a lecture on my behalf for neglecting this component ;)

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  3. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    hi

    to access the BIOS, it should be the DELETE key or F2

    check if you have access to the BIOS

    see you later

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    1. Naduwaaa Posted messages 7 Registration date   Status Member Last intervention  
       

      I don't have access to it :(

      I have the option to flash the BIOS installation, is that the thing to do?

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  4. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    Hi

    I have the option to flash the BIOS installation, is that the thing to do?

    Without knowing which version of the BIOS is currently installed, leave it alone.

    I don't know why the PC doesn't restart normally after a reset.

    Do you have data to keep, or can you reinstall Windows on the PC?

    See you later

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    1. Naduwaaa Posted messages 7 Registration date   Status Member Last intervention  
       

      I don't have any data to keep, how can I reinstall Windows without access to the BIOS?

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  6. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    re

    through the advanced options by holding down the left SHIFT key and restarting the PC

    or via a Bootable USB drive that you will need to create

    @+

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