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Receiving responses by email

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fabnanou19850606 Posted messages 87 Registration date   Status Member Last intervention   -  
fabnanou19850606 Posted messages 87 Registration date   Status Member Last intervention   -

Hello, I am not receiving the emails notifying me of responses to my questions. The settings all seem fine though.

6 answers

  1.
    ashpl Posted messages 252 Registration date   Status Webmaster Last intervention   43
     

    Hello

    The reply emails come from this address: compte-envoi@news-mailing.ccmbg.com

    Can you check if you have any emails from this address in your spam?

    And do you have examples of discussions where you checked that you wanted to receive emails and you didn't receive any emails for new messages?

    Have a good day

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    1. fabnanou19850606 Posted messages 87 Registration date   Status Member Last intervention   4
       

      Hello, I created a rule like that for the settings.

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  2. pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   Ambassadeur 8 723
     

    Hello,

    I also haven't been receiving email notifications since around the 15th of this month in my inbox.

    I have to check the bell once I'm logged into CCM or my follow-ups, and the bell is glitching at this time (it was working yesterday), missing the line ''Mark all as read'', reported in another post on the forum, as there is also another bug of a completely different nature.

    If it's a bug, it appeared at the same time there was some ''ghost'' text that was disappearing and then suddenly reappearing without any intervention.

    To be continued...

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    1. fabnanou19850606 Posted messages 87 Registration date   Status Member Last intervention   4
       

      All the boxes in the bell settings are checked

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  3. pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   Ambassadeur 8 723
     

    Hello,

    fabnanou19850606, the problem does not come from the Notifications options, I've been in the same boat as you for 10 years, and to this day I still haven't received any emails via messaging,

    And you’re not the only one, I asked a Contributor during a post on CCM where he asked a question, and well it's the same for him, he doesn't receive anything either.

    Maybe it could be linked to Gmail (Cloudflare issue) if you’re waiting for CCM replies by email and if it’s your Google messaging, anyway I don't know, especially if it's an internal issue, a bug in summary on CCM, which like quite often is resolved fairly quickly, even if this one has been lingering for a bit at the moment.

    Bell:

    But it’s not all bad news, the bell finally shows today the line 'Mark all as read'

    This after 5 notifications received!!!

    No point in shouting 'victory', because this bug is recurrent on CCM (it's not a new thing), one moment I’m here, the next I’m not!

    Of course we know that the CCM team is working on it, but there isn't much information to inform us, members or others from the CCM forum, hence the follow-ups..

    To be continued for the missed emails, but also for the bell....

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  4. fabnanou19850606 Posted messages 87 Registration date   Status Member Last intervention   4
     

    It works a bit again ??????

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  6. pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   Ambassadeur 8 723
     

    Hello,

    Based on your screenshots, it is indeed an improvement for the notifications received by email.

    At least for a person who has subscribed to you. (This has nothing to do with the expected messages posted on the forum, which are waiting for an email in the inbox provided during the default registration).

    So we can say that the problem is resolved by 50%, or still in testing on the Devs' side, because on PC (even with an internet connection, even with fiber since ADSL is almost out in France, to be more precise)... well, not at all!

    On your second screenshot, 'Mark all as read' is indeed there under the bell on your smartphone, and thus confirms that it is fixed, which was not yet the case on PC (desktop) regardless of the browser.

    We are therefore waiting for a resolution as soon as possible for everyone on the CCM forum.

    But also for explanations on the why and how... (It's not a sure thing, the CCM maestro didn't really know himself when it was first reported).

    To be continued.

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    1. fabnanou19850606 Posted messages 87 Registration date   Status Member Last intervention   4
       

      We keep hope haha

      I come "often" to ccm at the moment so I can check if there’s anything new.

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      1. pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   8 723 > fabnanou19850606 Posted messages 87 Registration date   Status Member Last intervention  
         

        Hello,
         

        The 13 key is probably not sufficient at this time.

        (Baladur a forum mod who I greet. He mentioned this in another similar post).
         

        I’ve reported yet another anomaly on the forum, unrelated to this post about receiving emails, waiting for resolutions (Maestro not very talkative on this, waiting)...
         

        Bugs are piling up nevertheless.
         

        While waiting for these hoped-for resolutions (repairs), each and every one of you may once again notice new bugs on the forum for a while.
         

        Don’t hesitate to report them or make new comments for the benefit of the forum, so that the CCM team can solve these bugs, even if it takes time, sometimes too much time (The bell being the latest example, and it’s not certain as mentioned that the bell sends notifications, or the "Mark as Read" line disappearing as if by magic, a simple observation by all).
         

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  7. fabnanou19850606 Posted messages 87 Registration date   Status Member Last intervention   4
     

    Crazy stuff today. Has something been done on the site?

    Finally something positive right now ????????????✅️

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