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My Canon MG3600 printer won’t print anymore.

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selinarose86 -  
Hello everyone,

I’ve been having trouble with my Canon MG3600 printer since the end of August. I’ve already searched the Internet, but it doesn’t help me much.

Here’s my problem: I tried printing from my computer and it wouldn’t work because there was no paper, even though there was some; I added more and it still wouldn’t print anything, it keeps glitching.

And that’s not all: my phone can no longer connect to the printer since that day.

Which means that, whether from my computer or my phone, I can no longer print; I’m completely stuck.

Could you give me a solution, or should I buy a new one, or go see a pro to fix the problem?

Personally, I’d prefer to do the manipulations myself to fix the problem.

Thanks in advance for your replies.

Best regards,
Sélinarose86

7 answers

  1.  Kori-Kori

    Good evening,

    If the printer is on Wi-Fi, have you changed your router/modem or your provider?

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    1. selinarose86 Author

      The printer is indeed on Wi-Fi, and yes, I switched to both options, because I used to be with Free and now I have fiber and I’ve been with Bouygues since last year.

      However, the printer is a Canon TS5350a, I was mistaken.

      Best regards,
      Sélinarose86

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      1. Kori-Kori

        Since last year, have you used the printer?

        It’s possible it’s on the old network if no one has performed the necessary steps to re-pair it.

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        1. selinarose86 Author

          Yes, I have already used the printer before.

          And I also took the necessary steps at that time to connect it to the network.

          Best regards,
          Sélinarose86

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          2. Kori-Kori

            Hello,

            If the printer is no longer visible on the phone, it means it is no longer on the network.

            Or a driver update to do or redo.

            Try first to reconnect it to the network, using the "WPS" method or otherwise...

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            1. selinarose86 Author

              I wasn't able to reconnect it to the network using WPS and I tried at least 3 times; it shows me a connection error message.

              So I will try to reinstall it.

              I also noticed that even from my computer I can no longer print and I don't even know if I can still scan.

              Kind regards,
              Sélinarose86

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            2. selinarose86 Author

              I have finally reinstalled the printer software; it’s working on the computer, but the “out of paper” message persisted, so I added paper again. However, afterward, it no longer recognized the tray, so I turned it off and unplugged the printer, and it works again.

              And for my phone, I had to download the Canon Print software to be able to print.

              Best regards,
              Sélinarose86

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