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I can no longer log into my Facebook account

CCM-035 Posted messages 5 Registration date   Status Membre Last intervention   -  
Didi64_549 Posted messages 2761 Registration date   Status Membre Last intervention   -

I'm unable to log into my Facebook account because the approval has not been received. 

I can no longer access my Facebook account and I'm not receiving the notifications sent by Facebook to approve this login. (PC-W10)

However, I am still logged in on another PC (PC-W11) on Facebook without any problems. But I'm not logging out to avoid having the same issue.

After checking, all my data is correct.

What should I do.

Can someone help me, thanks!

7 réponses

Réponse 1 / 7
MPMP10 Posted messages 47002 Registration date   Status Membre Last intervention   18 846
 

Good evening,

It's always better with a little hello!

Recurring question here on CCM, you need to check that with the help available on Facebook support.

If Facebook is not sending you the codes in question, in this context, no one here will be able to help you, unfortunately.

 SMS codes can sometimes take a while to arrive. Check your phone again in a moment.

Recover an account | Facebook Help Pages

Resolve login issues with two-factor authentication on Facebook | Facebook Help Pages

Troubleshoot login issues to Facebook with a phone number | Facebook Help Pages

What can I do if I no longer have access to my account? | Meta Business Help Pages
1
CCM-035 Posted messages 5 Registration date   Status Membre Last intervention  
 

Hello,

Thank you.

Still not resolved at this moment.

Thank you.

Best regards.

0
Réponse 2 / 7
CCM-035 Posted messages 5 Registration date   Status Membre Last intervention  
 

Hello again,

I still have this message:

C.... M.... • Facebook

Check your notifications on another device

Access your Facebook account on another device and open the notification we sent you to approve this login.

I’m receiving neither SMS nor email

I keep getting stuck on this message every time I try to log in.
0
Didi64_549 Posted messages 2761 Registration date   Status Membre Last intervention  
 

Hello,

Do you have a PC with Facebook on it?

It is asking you to open a notification that Facebook sent you, but not via email or SMS.

Open Facebook on a different device than your phone.

0
Réponse 3 / 7
CCM-035 Posted messages 5 Registration date   Status Membre Last intervention  
 

I received an email with a code to change my password and then when I enter the code sent, I always get this message:

Pending approval

The notification may take a few minutes to appear on your other device.

I have a Facebook connected on my other computer (W11), I am not logging out because I have access to it, but I can't change anything regarding my account, I can't add another email address because it tells me that I cannot do it at the moment because this is not my usual device. (And for good reason, I am migrating from W10 to W11 on this other PC). I also checked my phone, which is correct).

There you go! Thank you if you can help me! I have been trying to solve my problem for 2 days! I saw that Facebook had incidents for the past 2 days, I don't know if everything is fixed and if I fall into the concerned cases?
0
CCM-035 Posted messages 5 Registration date   Status Membre Last intervention  
 

It is:

Resolving connection issues with two-factor authentication on Facebook

Which seems to be not working!

0
Didi64_549 Posted messages 2761 Registration date   Status Membre Last intervention   > CCM-035 Posted messages 5 Registration date   Status Membre Last intervention  
 

Hi again,

Patience remains the key advantage because if Facebook is under maintenance, it lasts for a while.

Moreover, you are migrating to 11, so at some point, you will need to connect on your other device that will be W11.

Be patient and let it be.

Come back if everything gets back to normal or the opposite as well.

Have a nice day.

0
CCM-035 > Didi64_549 Posted messages 2761 Registration date   Status Membre Last intervention  
 

Yes, but until two days ago I was connecting without any issues on both the W10 and W11 computers, at least for the past month.

These are issues with Orange (which I wasn't aware of) that made me unable to connect to the internet, so I cleaned up my browsing history, meaning I cleared the caches....

As usual, we have to log in to all the sites, it worked for everything, Google, YouTube..... but not for Facebook.

That's the beginning of the story.

Thank you for your attention and your responses.

I will of course report back on the progress of the issue.

0
CCM-035 > CCM-035
 

Still waiting for approval for 2 days, Friday 12/12/2025:

"Pending approval

The notification may take a few minutes to appear on your other device."

0
Didi64_549 Posted messages 2761 Registration date   Status Membre Last intervention   > CCM-035
 

Hi again,

Contact Facebook directly because they are the problem for you and they solve most of the issues for people who go on their network.

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Réponse 4 / 7
CCM-035
 

Thank you, but how can I contact them?
0
MPMP10 Posted messages 47002 Registration date   Status Membre Last intervention   18 846
 

Good evening,

Facebook does not provide help by phone or email, there is only the help available on their support in this area.

1
Réponse 5 / 7
CCM-035
 

Good evening,

So I remain without Facebook and unable to do anything!

What kind of world are we living in!

I'm 77 years old, for me the future is behind me, but what about my children and grandchildren?

So I'm at a dead end; only Facebook could do something, but it can't, it doesn't have the means or the will!

Great!

Thank you anyway to those of you who are trying to help me...
0
MPMP10 Posted messages 47002 Registration date   Status Membre Last intervention   18 846 > Didi64_549 Posted messages 2761 Registration date   Status Membre Last intervention  
 

Hello,

On your link, it's just to report a problem!
You're talking nonsense, there is no contact method on the links you mentioned.

2
CCM-035 > Didi64_549 Posted messages 2761 Registration date   Status Membre Last intervention  
 

Hello,

I don't want to be a source of disputes, but I would like to sincerely thank Didi64-549, who is trying to help me and who has an extremely positive, helpful, and courteous attitude.

Best regards.

I will still try to continue, as this morning I am at the same point.

0
Didi64_549 Posted messages 2761 Registration date   Status Membre Last intervention   > CCM-035
 

Hello,

So, you are connected on two PCs, only one of which is running Windows 11.

Do you have the same login credentials on both PCs?

0
CCM-035 > Didi64_549 Posted messages 2761 Registration date   Status Membre Last intervention  
 

Yes, I have my two identical identifiers.

But I am still logged in on the W11 PC and I don't want to log out because I think that afterwards, on this PC, I will have the same problem as with my W10 PC.

I can read and publish, but I cannot modify anything on my profile.

Thank you.

0
Didi64_549 Posted messages 2761 Registration date   Status Membre Last intervention   > CCM-035
 

Hello,

I never disconnect anything and you have two computers, and Facebook should only work with one, I think.

Check with Facebook directly as mentioned earlier.

0
Réponse 6 / 7
CCM-035
 

So far, it worked on both PCs!

I've been stuck here for more than a week.

I did indeed post my issue on their help site, but it's clearly stated that this is assistance for them in resolving incidents, specifying that no individual response will be given.

What's curious in this story is that if I request a reset of my master password, I do receive an email with a code from them.

Then I'm asked to approve my login on another device.

But I don't receive a notification to approve this login.

This applies whether it's on my phone (which indicates that a message has been sent by email to my PC at my address).

I'm stuck on this issue!
0
CCM-035
 

I still wonder how those who don't have a mobile phone manage, assuming this procedure would even work!

0
MPMP10 Posted messages 47002 Registration date   Status Membre Last intervention   18 846
 

Hello,

 I indeed posted my issue on their help site, but it is clearly stated that this is assistance for them in resolving incidents, specifying that no individual response will be provided.

This is what I've been trying to explain to you from the beginning!

I'm re-sending it below!

 You need to check this with the help available on Facebook's support.
 Good evening, Facebook does not provide assistance by phone or email; there is only the help available on their support in this area.
1
MPMP10 Posted messages 47002 Registration date   Status Membre Last intervention   18 846 > CCM-035
 

The answer is simple!

In this context, they simply do not have the possibility to do it; how could they do it without having a phone, logically speaking?

0
Didi64_549 Posted messages 2761 Registration date   Status Membre Last intervention   > MPMP10 Posted messages 47002 Registration date   Status Membre Last intervention  
 

Hi,

I believe that MPMP10 is right about the lack of assistance, except that they send you notifications, but on which device?

Moreover, since the hacks, Facebook frequently updates its site.

What brand is the phone?

Why don’t you communicate with the WhatsApp app via video call to see and talk to your little ones as you say?

0
CCM-035 > Didi64_549 Posted messages 2761 Registration date   Status Membre Last intervention  
 

My problem is not the discussion with my grandchildren, as I have WhatsApp and other means, nor even my own Facebook, but it's a group about the history of a small village in Brittany that I manage, with almost 600 subscribers, and I definitely wouldn't want to lose it along with all the posts and my subscribers from that group.

I don't know if it's possible to link a group to another account!

0
Réponse 7 / 7
CCM-035
 

Hello,

I didn't do anything, and it's working again!

But now it's Microsoft that isn't functioning properly, blank screen!

Then hit return and it works! I read that somewhere recently!

Thanks anyway to those who tried to help me.

Best regards.

CM
0
Didi64_549 Posted messages 2761 Registration date   Status Membre Last intervention  
 

Hi,

Sometimes with Facebook, you have to be patient because of these constant updates.

Thank you for the feedback and please mark the question as resolved as you help many others on the forum who are in the same situation as you.

Thanks in advance and have a good day.

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