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Unable to load a driver

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marrokiino Posted messages 33 Status Member -  
kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   -

Hello,

I am contacting you because I have a problem

that has been occurring for a few days.

An alert message appears when I turn on my PC, indicating that it is impossible to load a driver on this device (screen attached)

And a few days after the appearance of this message, I am experiencing "severe slowdowns" that make it impossible to use the PC and necessitate a restart.

These problems are recurring

Here is the configuration of the PC

With an NVIDIA GeForce GTX 1660 Ti graphics card

Thank you in advance for the help you could provide me


14 answers

  1.
    brucine Posted messages 24931 Registration date   Status Member Last intervention   4 179
     

    Hello,

    It’s a driver that I suppose is linked to the processor or to software that configures it and that is not Microsoft certified.

    If there is no update available that is certified, there isn’t really much other solution than to disable it if it’s optional software or in the security center to disable the options that oppose it (in app control and device security).

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    1. marrokiino Posted messages 33 Status Member
       

      Hello,

      Okay, I understand, but this won't solve my slowdown issues. I think both are related.

      Can a complete reset of the PC fix the problem?

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  2. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Hello,

    Uninstall RysenMaster and reinstall it --> RysenMaster

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  3. marrokiino Posted messages 33 Status Member
     

    Hello,

    Thank you, but when trying to reinstall series 3000 to 8000 like mine, it seems that it doesn’t work; the system refuses.

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  4. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Do you really need this software?

    Are you the one who installed this software before the problem appeared?

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  6. marrokiino Posted messages 33 Status Member
     

    Which Ryzen Master software? I don't particularly need it, but that doesn't solve my driver problem.

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    1. brucine Posted messages 24931 Registration date   Status Member Last intervention   4 179
       

      Hello,

      Of course it is, since this driver is linked to AMD Ryzen Master which is a "utility" for overclocking the processor if that has any interest.

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      1. marrokiino Posted messages 33 Status Member > brucine Posted messages 24931 Registration date   Status Member Last intervention  
         

        Actually, I downloaded this software after the problem to try to fix it by updating the drivers, and deleting it did not solve the problem.

        I am thinking about resetting the PC; I don't know if it's a good solution, what do you think?

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  7. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Try a system restore and choose a date prior to the issue.

    Windows + R
    Type --> rstrui.exe and OK.

    ---------------------------------------------------------------------------------------------------------

    If the problem persists:
    Proceed with an sfc:
    Windows key + X
    Select --> Terminal (administrator)
    Type --> sfc /scannow and enter

    A system file check will be performed.

    -----------------------------------------------------------------------------------------------------------

    If nothing works:

    Perform a Windows repair.
    See this --> Repair Windows 11 without data loss

    If the repair did not yield results, perform a clean reinstall of Windows 11
    --> How to install Windows 11

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  8. marrokiino Posted messages 33 Status Member
     

    Thank you for the solution, unfortunately, I am not offered a backup date prior to the problem, I waited too long.

    I am considering resetting the PC, I don't know if it's a good solution, what do you think?

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  9. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Have you tried the second suggestion which is an sfc (System File Checker)?

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    1. marrokiino Posted messages 33 Status Member
       

      ahh I didn't pay attention to the second option, I didn't see it, sorry.

      I'll give it a try, thanks!

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    2. marrokiino Posted messages 33 Status Member
       

      Hello,

      I just tried the first repair method SFC and DISM and it doesn't solve my problem.

      I also reset my PC and the problem persists. The error message still appears.

      Thank you anyway for the solutions you proposed.

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      1. brucine Posted messages 24931 Registration date   Status Member Last intervention   4 179 > marrokiino Posted messages 33 Status Member
         

        Hello,

        Now, somewhere, if the Windows version is an OEM version installed by the manufacturer and it includes the famous processor control software, returning to square one makes sense...

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      2. marrokiino Posted messages 33 Status Member > brucine Posted messages 24931 Registration date   Status Member Last intervention  
         

        but I don't understand why this problem wasn't present before and I'm not quite sure how to fix it then

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      3. brucine Posted messages 24931 Registration date   Status Member Last intervention   4 179 > marrokiino Posted messages 33 Status Member
         

        I don't know, the integrity of the memory relies on a list that Microsoft may have updated or at least on the reading of this parameter or its absence in the driver, which changes nothing about the solution: if there is no newer Microsoft-certified driver, one can only disable the integrity function or the driver itself or through the software that installs it.

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  10. marrokiino Posted messages 33 Status Member
     

    It works, thank you for the effort to help me anyway ^^

    Have a nice day

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  11. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
     I have also reset my PC

    Is Windows up to date?

    Press Windows + R
    Type --> winver and hit OK

    What version is it?

    Example image:

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  12. marrokiino Posted messages 33 Status Member
     

    Ah, maybe not if 24 is the year

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  13. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
     This problem was not present before

    Latest suggestion:
    Do a clean installation of Windows 11
    Check out this tutorial --> How to install Windows 11

    N.B. Make sure to select the latest version --> Windows 11 25H2

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  14. marrokiino Posted messages 33 Status Member
     

    Hello Kaneagle,

    I just reinstalled Windows and the problem has been resolved.

    After updating, everything seems to be working correctly.

    Thank you for all the help and time you spent.

    Best wishes and thanks again!

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  15. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    You're welcome.
    Have a nice evening.

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