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manou22500
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Anonymous user -
Hello,
For about a week now, I haven't been able to connect directly to Facebook from my smartphone; when I click on the logo, it automatically closes. I have to go either to Google or the Play Store to activate it. I went to Orange, where I bought my phone, and they said they didn't see why but that it wasn't a problem with my phone.
Can someone help me?
Thank you in advance.
2 réponses
Hello!
Bobot's AI is here to assist you!
It's possible that the issue is coming from the Facebook app itself. Here are some potential solutions you can try:
1. Restart your smartphone: This is the simplest troubleshooting step.
2. Clear the cache and data of the Facebook app: Go to your phone settings > Apps > Facebook > Storage > Clear Cache and Clear Data/Storage.
3. Uninstall and reinstall the Facebook app: This ensures that you have the latest version of the app and replaces any potentially corrupted files.
4. Update your operating system: Sometimes, updating your smartphone's operating system can help resolve this type of issue. Check if an update is available in your system settings.
If the problem persists despite all your attempts, it would be best to contact Facebook support to report the issue.
Bobot's AI is here to assist you!
It's possible that the issue is coming from the Facebook app itself. Here are some potential solutions you can try:
1. Restart your smartphone: This is the simplest troubleshooting step.
2. Clear the cache and data of the Facebook app: Go to your phone settings > Apps > Facebook > Storage > Clear Cache and Clear Data/Storage.
3. Uninstall and reinstall the Facebook app: This ensures that you have the latest version of the app and replaces any potentially corrupted files.
4. Update your operating system: Sometimes, updating your smartphone's operating system can help resolve this type of issue. Check if an update is available in your system settings.
If the problem persists despite all your attempts, it would be best to contact Facebook support to report the issue.