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Display issue in Thunderbird

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santbrieg Posted messages 5 Status Membre -  
santbrieg Posted messages 5 Status Membre -

Hello,

Thunderbird problem. For the past 48 hours, the messages received from Orange are no longer showing up in the Thunderbird interface (updated version). The slots corresponding to the number of received messages are there but empty. If I click (blindly) on one of the slots, the HTML code appears instead of the plain message. I have a screenshot for more clarity and will try to attach it.

So if this mystery speaks to you, feel free to share your knowledge with me, and I'll be eternally grateful. Thank you in advance.


2 réponses

Réponse 1 / 2
jee pee Posted messages 31913 Registration date   Status Modérateur Last intervention   9 947
 

Hello,

There are indeed a few messages about the same issue on the forum.

I just read on the Orange customer service that it could be a problem related to the Bitdefender antivirus. Do you have this software?

See: https://communaute.orange.fr/t5/mon-mail-Orange/mails-Orange-re%C3%A7us-via-MS-Office-Outlook-affichent-quot-x-me/m-p/3318613#:~:text=une%20solution%20antivirus%20Bitdefender

and how to disable the antivirus on emails: https://forums.commentcamarche.net/forum/affich-38220033-thunferbird-affichage#p38220154
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Réponse 2 / 2
santbrieg Posted messages 5 Status Membre
 

I indeed have this av.

Well, there seems to have been an update last night and the problem was resolved this morning. More than satisfactory responsiveness from the publisher.

Thank you for your response and the excellent discussion on the topic.
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