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Error s3 bbox wifi 7 bouygues

Fido62 Posted messages 5 Registration date   Status Membre Last intervention   -  
 Gwensam -

So-called activated line you can connect your equipment... I connect my Bbox and error code S3. I restart again error S3. Reset reboot still this error S3. The box does not find the fiber network... the time does not update either as a result. Former Orange premium fiber customer, I switched to Bouygues because of the exorbitant prices. Moreover, when I opened the box of my Bbox, I felt that it was not new because there was no protection (plastic wrap) on the screen and it had micro scratches right out of the box... in summary, second-hand Bbox so should I change it? Problem with the serial number and provisioning? Or haphazard remote connection in the fiber cabinet on my street? Basically, I arrive at Bouygues and the problems start! A technician is supposed to come back on Friday morning.

First experience very disappointing so far because even on the phone you don't get any explanations, not even a hint. We'll see if it works on Friday, I have my doubts.

10 réponses

Réponse 1 / 10
MPMP10 Posted messages 46986 Registration date   Status Membre Last intervention   18 842
 

Hello too !

CCM Forum - Charter - Respect for Others

I have an S1, S2, S3, S4, or S5 error message on my Bbox screen, what should I do?

Bbox WiFi 6, 6E, or 7 screen error messages - Bouygues Telecom Support
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Réponse 2 / 10
Fido62 Posted messages 5 Registration date   Status Membre Last intervention  
 

Hello ???? and thank you for your response.

I have indeed tested this solution several times to the letter, in vain.

Thank you for taking the time to reply to me.

Sincerely sent
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MPMP10 Posted messages 46986 Registration date   Status Membre Last intervention   18 842
 

You're welcome.

Did you wait 15 minutes?

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Réponse 3 / 10
Fido62 Posted messages 5 Registration date   Status Membre Last intervention  
 

Absolutely 15 minutes then restart in vain.

Then 20 minutes then restart, then 30 etc...

Ending up with a reset and still S3.

And again 15 minutes then 20 with no restart. The Wi-Fi Bbox 7 is still red. I will leave the box plugged in until the technician's visit theoretically on Friday morning between 8 and 10 am...

Best regards
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MPMP10 Posted messages 46986 Registration date   Status Membre Last intervention   18 842
 

OK and good luck.

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Réponse 4 / 10
Fido62 Posted messages 5 Registration date   Status Membre Last intervention  
 

Thank you

Sincerely
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MPMP10 Posted messages 46986 Registration date   Status Membre Last intervention   18 842
 

You're welcome.

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Réponse 5 / 10
Jun95
 

Hello
Have you resolved the issue?
I have exactly the same problem.
I just had my Box exchanged because the previous one was considered faulty, but I still have the S3 error.
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Réponse 6 / 10
Fido62
 

Hello, yes the problem was solved during the visit of the second technician... In fact, my fiber was still connected to the Orange network in the cabinet on my street, which is why the box couldn’t connect to the Bouygues network (red light). The second technician made the correct connection in the external cabinet and it went green immediately. Therefore, the connection without the client's presence should be avoided as there is no verification of the box's operation. Everything is working fine now, but I strongly recommend scheduling an "at-home" appointment for the fiber activation.
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Réponse 7 / 10
Jun95
 

Thank you for the quick reply.
On my side, this is already the second technician who comes to my home.

He tried with his test ONT and it shows up correctly at Bouygues.
However, when he connects the box, nothing appears at Bouygues.

The technician therefore concluded that the box was faulty.

I just picked up a new box and still the same problem.
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Gwensam
 

Yes, even the same misadventure has been going on for a year, the problem still not identified. Conclusion: random issue starting at 2 PM when it’s hot, from spring to autumn. But I don't think it comes from the box; it has been changed. Fortunately, there is the 4G key, but it's not a solution for teleworking under good conditions.

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Réponse 8 / 10
Wolfsam59
 

Hello,

were you able to resolve this issue?
I also need to change the box (I have the s3 error like you) but I doubt it will work given the testimonials from people having the same problem.

thank you
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Réponse 9 / 10
Nanu
 

Hello, I have the same issue with a connection that is performing well according to Bouygues after the technician's second visit and a change of bbox7... Has anyone experienced this problem besides a poor line installation, and for how long?
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Réponse 10 / 10
Gwensam
 

Yes, same error and same problem s3 wifi 6 always from June to October whenever it’s hot we have this problem last year it was from June to mid-September now since mid-April s3 cut off in the early afternoon only to reappear the box has been changed nothing worked I hesitate to contact Bouygues again because it takes me an hour a day of requests for no resolution from technicians who never come at the time the problem occurs anyway customer service is incompetent technicians are incompetent everyone passes the buck the customer follow-up system says there is no more problem in fact we would have to contact them every day for the problem to always be active already with them for no resolution in summary Bouygues is great if you’re lucky enough not to have recurring issues
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