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Bloctel: new password

jarailet Posted messages 199 Registration date   Status Member Last intervention   -  
brucine Posted messages 24849 Registration date   Status Member Last intervention   -

Hello,

I've been registered on Bloctel for a long time, and I just tried to add another phone number. My internet address is valid and accepted, but my old password is rejected... I tried to delete my registration, but I'm still being refused the password! There's also no contact to ask my question.... Do you have any tips?
Thank you

Alain

1 answer

  1.
    MPMP10 Posted messages 47336 Registration date   Status Member Last intervention   18 957
     

    Hello,

    You should check the forgotten password procedure to reset it.

    Forgot your password?

    https://www.bloctel.gouv.fr/auth/realms/PUBLIC/login-actions/reset-credentials?client_id=front-public&tab_id=t3-b-x5CCGQ&client_data=eyJydSI6Imh0dHBzOi8vd3d3LmJsb2N0ZWwuZ291di5mci9hY2N1ZWlsIiwicnQiOiJjb2RlIiwic3QiOiJWeTFUZGxVd1VraFNTV2RsVkhoek1IQjNja1psTW5OaU9VRXlRa3N6V25CeVgzaENTMkpQVldRMlNVeFYifQ

    https://www.bloctel.gouv.fr/faq

    Complaints

    If you wish to make a complaint about the Bloctel Service, you can contact our consumer service at the address below:

    Worldline
      Bloctel Service
      CS 61311
      41013 BLOIS CEDEX

    You can also call us

    • If you are an Individual at 01 73 26 81 45 from Monday to Friday, excluding public holidays from 08:00 to 17:00 (local call charge - depending on the operator).
    • If you are a Telemarketing Professional at 01 73 26 81 46 from Monday to Friday, excluding public holidays from 08:00 to 17:00 (local call charge - depending on the operator).
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    1. brucine Posted messages 24849 Registration date   Status Member Last intervention   4 170
       

      Hello,

      The registration is valid for 3 years, automatically renewed for the same duration since 2022 but not before.

      If it is very old, it is possible that the account has been deleted and that a new one needs to be created.

      0