Update email address
Hello,
My Microsoft account address is no longer in service. I'm looking for how to change it.
The problem is that I am being asked for my email address or my phone number to do that.
Whatever solution I try, an identification code is sent to me, but, of course, to my expired address.
I'm going in circles.
Please let me know how to proceed.
Thank you.
7 answers
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Moderator
Hello .
Try this alternative https://support.microsoft.com/fr-fr/account-billing/aide-relative-au-formulaire.
bazfile
Moderator/Security Contributor.
a hello, a response, a thank you are always appreciated.-
Hello bazfile.
I followed this link. It’s about account recovery, which is not the case, but rather a simple change of email address.Nevertheless, I filled out the form, but I was unable to provide a code for this email, nor for Skype, Outlook, or purchases on Microsoft.
This account is over 10 years old and since I don't use Microsoft tools, it's difficult to fully complete this form.
However, I was supposed to receive a response using another email address that I provided, but I'm still waiting.
Thank you nonetheless for this link.
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Hello,
A recurring question here on CCM, in this field, there is no miracle solution; the only possible thing is to check with the support available on microsoft.com.
If you are experiencing issues with obtaining verification codes, please read our troubleshooting steps.
https://support.microsoft.com/home/contact?linkquery=Help+me+sign+in+to+my+Microsoft+account
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Thank you MPMP10
I have already tried all these Microsoft services. I don't need to recover my account, it works, but with an expired email address. Any attempt to make a change requires sending a security code from Microsoft, to the expired address. If I use my phone number, it’s not enough for them, it sends me back to the email.
SO WHAT.
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Moderator
Hello,
If you are trying to change the Microsoft account associated with your Windows session, you can switch to a local account to disconnect it, then switch back to a Microsoft account, which will allow you to use another one.
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Hello Helpios, and thank you.
The Microsoft account and the local account both have the outdated email address (terminated domain).
I tried to add an account, but I ended up with an error...
I just created a new Microsoft account. I'll see tomorrow what I can do with it.
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Hello
In the section: my information, the outdated address appears, which is the same as the Microsoft account address.
I created a new Microsoft account, which I added to the local account hoping that I could then delete the account with the outdated address, but it's impossible. I can only delete the account I just created.
If I can't find a solution, it will stay like this. The address has been outdated for months and I manage without Microsoft services, but it’s frustrating.
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Moderator
The session account is therefore linked to the Microsoft account; it is not a local account for now. Still in the "Your info" section, click on Sign in instead with a local account (at the bottom of the page). Follow the instructions to set up the local account, then click on Sign out and finish.
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@HelpiOS
I don't have the option: connect instead with a local account. I have the opposite: switch from a local account to a Microsoft account.
If I choose this second solution, I arrive at the Microsoft account I created yesterday and nothing more because it can't find my PC.
Let's forget about it, I'm a bit tired of going in circles.
Thank you very much for your help.
Yvan -
Moderator@YvanM-34
One last thing if you don't mind, please check if the accounts connected to the PC appear in "Emails and accounts". There should be an option to remove them.
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Here is what appears in this section.
The outdated address and the address I created 2 days ago.
I can delete this second address, but not the outdated address.-
Moderator
Is the local account an administrator? I think the expired address may be linked to a professional account. Go to "Work or School Access" to disconnect it if you find it.
Otherwise, all you have to do is create a brand new local account from "Family and other users" - the obsolete address should no longer be present - then transfer your current user account to this new account. Once done, you can delete your old Windows account.
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Email addresses are of no interest to me. All my addresses are online under domains that I own.
I tried to create a family account, but it's impossible to move or cancel the main account with the incorrect address.
I'm throwing in the towel before I have a real problem.
Thank you for your assistance, and have a great weekend.
