Black screen on Netflix on computer
Solved
Melanie-59 Posted messages 8 Status Membre -
Hello,
For some time now, I've been having an issue with Netflix on my computer: whether through the app or a browser, the screen freezes then turns black while the sound remains active. Then, the screen completely goes black (with no sound) before it turns back on, leaving Netflix displaying a black screen with only sound.
My PC is a year and a half old and until now I could watch Netflix without any problem. I’ve tried several solutions found in the Netflix help center and various forums, but nothing works:
✔ Resetting/uninstalling/reparing the app
✔ Clearing the cache of browsers and app
✔ Changing browsers
✔ Updating system and drivers
✔ Updating app and browsers
✔ Checking screen compatibility with HDCP
✔ Disabling/enabling hardware acceleration
✔ Checking for the absence of an HDMI splitter
Do you have any other ideas?
Thank you.
6 réponses
You should check with another screen or TV to test
or
HDCP contact issue. Replace your HDMI or DisplayPort cables.
If you have an Nvidia card
Nvidia Control Panel -> Adjust desktop color settings -> Content type reported to the display -> Change from "Auto-select" to "Desktop programs"
otherwise try: disable hardware-accelerated GPU scheduling in your Windows settings.
what is the refresh rate of the screen?
As you advised me, I changed the HDMI cable. I will test it over the long term and I will come back to give you the results.
In the Nvidia control panel, I can't find any reference to the desktop color settings, but I do have the video color settings and image settings, as well as the 3D settings.
I did find the hardware-accelerated GPU scheduling; I will disable it if the test with the new HDMI cable is not conclusive.
The refresh rate is 60 Hz.
Thank you for your help and your patience!
Hello, I notice that Mélanie has searched in vain and no one has the answer (neither do I). I believe it is time to contact her seller before upsetting her computer and incurring unnecessary costs; there are builders who would do the job for cheap.
"Donkeys change their minds, fools do not."
Remember to mark your message as "resolved" if that is the case.
Hello,
I would lean more towards an external problem (on their servers or something else...)!
I have no issues with YouTube in full screen (nor with Disney+ or Paramount). Don't touch anything and wait a bit.
https://www.totalbug.com/netflix/
https://downdetector.fr/statut/netflix/
It is a Lian Li computer with Windows 11, a 13th Gen Intel(R) Core(TM) i5-13500 processor at 2.50 GHz, 32 GB of RAM, and a 64-bit operating system.
I only have one monitor and therefore cannot try it with another. I have no issues with YouTube in full screen (nor with Disney+ or Paramount).