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Blank attached message portion

CHASSE GARDEE Posted messages 367 Registration date   Status Member Last intervention   -  
CHASSE GARDEE Posted messages 367 Registration date   Status Member Last intervention   -

Hello,

On "Outlook Office 365", I regularly receive emails with attachments and a blank "message portion".

What is that about?

Why is there this message portion?

Thank you.

C.G.

6 answers

  1.
    brucine Posted messages 24928 Registration date   Status Member Last intervention   4 178
     

    Hello,

    The situation does not seem to be due to your email software, but to the sender.

    There is no clearly documented explanation other than that it seems to occur only when this sender has forwarded a message themselves; some suggest that it is more likely to happen if the sender is on MacOS or if this dispatch goes through a Microsoft Exchange server.

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  2. CHASSE GARDEE Posted messages 367 Registration date   Status Member Last intervention   14
     

    Hi,

    Okay, it's a parent who is sending me these emails.

    I don't know what machine he has and what configuration?

    C.G.

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    1. brucine Posted messages 24928 Registration date   Status Member Last intervention   4 178
       

      Me even less.

      Start by asking him out of curiosity which email software he uses and whether what he's sending you is an "original" email or one that he received or saved and then forwarded to you.

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  3. CHASSE GARDEE Posted messages 367 Registration date   Status Member Last intervention   14
     

    Hi again,

    I'll do that and come back to the forum.

    CG

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    1. brucine Posted messages 24928 Registration date   Status Member Last intervention   4 178
       

      Also check if you have not received only one of several attachments and if so, whether it has a different format from the others (for example, pdf).

      Poorly formatted emails from an Outlook sender (neither in HTML nor in plain text but in RTF) can result in an unreadable file in DAT format, but in principle, this is only for non-Outlook recipients, and everything would be unreadable.

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  4. CHASSE GARDEE Posted messages 367 Registration date   Status Member Last intervention   14
     

    OK thanks.

    CG

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  6. CHASSE GARDEE Posted messages 367 Registration date   Status Member Last intervention   14
     

    Hi,

    My parent's messaging software is Thunderbird.

    Best regards,

    CG

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    1. brucine Posted messages 24928 Registration date   Status Member Last intervention   4 178
       

      Hello,

      As I said, I have no certainty about the nature of the problem.

      One thing we do know is that the issue does not come from a poorly formatted RTF email; it is specific to Outlook software.

      However, it may relate to the account used in Thunderbird if it is a specific type of account (for example, Microsoft accounts like Hotmail and similar, or Gmail accounts) or, as mentioned earlier, if it is a message forwarded by the sender.

      Depending on the case, to gain more clarity, the message should be sent from another account if the sender has multiple ones, or it should be written fresh and not forwarded if that is the case.

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  7. CHASSE GARDEE Posted messages 367 Registration date   Status Member Last intervention   14
     

    Hello,

    Thank you.

    C.G.

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