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Non-receipt of email from Castorama

gmariez Posted messages 21 Registration date   Status Membre Last intervention   -  
MPMP10 Posted messages 47001 Registration date   Status Membre Last intervention   -

Hello, We are not receiving the password reset emails for our Castorama account. After a phone call to Castorama's customer service and them sending several emails to reset the password, these do not "land" in the inbox. Could you tell me if you think this is coming from their site? I just reset the password for CCM and it happened in a few seconds!!! I also checked the "spam and junk" folders.

Thank you for your help.

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MPMP10 Posted messages 47001 Registration date   Status Membre Last intervention   18 845
 

Hello,

Unfortunately, there is nothing we can do here if Castorama does not send the code in question. In this context, the only viable option is to discuss this with them.

Reset your password

https://www.castorama.fr/customer/forgot_password?redirectTo

By phone

Our customer service is available from Monday to Saturday from 8 a.m. to 8 p.m. at:
09 74 75 01 74 (local call rate)

https://www.castorama.fr/services/contactez-nous

In the event that you have multiple email accounts (hypothetically...), are you sure you are in the right inbox and using the email address that was used at the time of account creation with Castorama?
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