Blocked software - Ciel Compta
brucine Posted messages 24697 Registration date Status Member Last intervention -
I have been using Ciel Compta for 20 years on a dedicated laptop for security running XP. But it's starting to wear out and no longer drives the printer!
Anyway, I bought a new laptop. I had to install Virtualbox to implement XP, and I was also able to install Ciel Compta and register the license.
I'm stuck on the activation key since the original one is obsolete, and Sage, despite their claims, refuses to give me a new key!
What I have left:
find a trick;
find/create a patch;
and of course, pay every month after learning the Sage solution!
Can anyone help me?
2 answers
Hello.
In your case, only Sage will be able to help you.
bazfile
Moderator/Contributor security.
a hello, a reply, a thank you are always appreciated.
Hello zorblug92,
To begin with, emulating XP on a VM seems to me to be a completely crazy idea.
Then, I think it's normal that SAGE doesn't want to provide you with a new key; it's a new PC!
Have you tried on their site anyway?
Ciel - Activation of your software
See you!
Thank you for your response.
Windows XP works very well under VirtualBox....
The purpose is precisely to be able to use old software. Moreover, Sage announced again yesterday that one can indeed recover a key in case of machine change, but they advise to call the Sales Service, which responds that it is not possible and that one must switch to the paid subscription version!
The link you remind me of blocks me with the message Software already referenced!
Sage refuses.
I suppose that since this infamous key can activate the software without Internet intervention, the software must have an algorithm, or even a simple table???
Hello,
Whether it is an algorithm or a table, this constitutes a protection put in place by a publisher for commercial products.
Although I denounced on this forum 10 years ago the similar policy of all software publishers, you will not find on CCM any method to circumvent these installation codes, which would constitute a violation of the law governing software distribution, as stated in the EULA (End User License Agreement).
You can contest it here, but as bazfile indicated, only Sage is able to modify these provisions, and forum participants do not have the authority to decide on their abolition or modification upon request, nor do they have the right to unlawfully intrude into their source codes.
I had suggested at the time that their clients seek the help of their professional organizations to bring the matter to court.
No follow-up to this day.
Hello.
In general terms, you are completely right.
In this particular case, there is a flaw:
Legally, the acceptance of the End User License Agreement (EULA) constitutes a contract which is a meeting of the wills - Definition of the Civil Code -.
However, Sage claims that the company Ciel no longer exists - presumably since 2017 - and the software of that time is no longer marketed: the contract has therefore fallen into obsolescence.
If, as I assume, in transferring its business assets to Sage, the transaction was accompanied by a follow-up obligation, by refusing to provide me with this key, it is Sage who is breaching the contract.
Just to let you know that I feel completely within my rights to seek a solution.
Have a nice day.
I completely agree with your statements.
This makes the call for jurisdiction even more relevant, knowing that I have always maintained (although not being directly involved) that these publishers should assist their clients in case of a change of PC or hard drive failure, not to mention their costly and abusive support contracts.
Any other involvement is simply a matter of searching for activation codes.
I therefore wish you every success in your endeavor.
Hello,
All management publishers and some others (such as Adobe) have switched to subscription-only plans.
Besides the fact that the cost-benefit ratio would probably be quite negative even in the event of victory (Article 700 can be very stingy), I'm not sure about the legal outcome.
There is a PC change here, and I don’t know if that is covered by the contract clauses; maintenance, even if it is stated to be "lifetime" in this contract, may be interpreted (as is the case with GPS devices) as covering the product, not the user.
In the case we are discussing, it seems to me that Sage (as well as Adobe) then offered a " preferential rate " migration (meaning, in this area, a little less astronomical), of which we do not know if it relieved them of any obligations they might have had then or now.
Finally, it should be noted that the situation with accounting software is quite particular; to be up to date, modifications must be made to certain sections, which change constantly, in order to remain legally compliant, and at least for now, for VAT-assessed entities to securely transmit data to the administration.
Any accounting that does not comply with these rules is rejected in the event of an audit and will soon be impossible to present to the administration without going through this electronic route: in short, even if the license were to work, the software is obsolete.