Instagram verification SMS blocked.

OceMax -  
MPMP10 Posted messages 46993 Registration date   Status Membre Last intervention   -

Instagram account: deactivated on Sunday (intentionally). On Wednesday I log in: correct username and password directly, EXCEPT that my access is blocked while waiting for a code received by SMS: I do not receive this code!

I have already:.

Phone turned off 3 times

Uninstalled and reinstalled Insta 3 times, cache cleared, app data deleted,

Took out and put back my SIM + put it in another phone

Thanks to Facebook which is linked, I changed the number associated with the "verification services", I put in someone else's number, so I can see that the number to receive the SMS has changed: I send the SMS: STILL NOTHING!

Whether it's my number or another one (knowing that I successfully changed the data): absolutely nothing makes this SMS arrive.

And don't ask the question: NO it doesn't offer to receive the code by email otherwise that would be too easy ????

On the app it offers "try another way?" Except two-factor authentication: I never set up the codes beforehand so that's not possible, and the other is "use a video selfie to compare to the photos on the account" but when I select this option, the page that leads to the video step: keeps loading endlessly.

It offers a recovery method "phone call" which specifies ("no need to answer the call it can take up to 60 seconds to trigger") I click on it and a call is triggered, it appears in my call log but it serves strictly no purpose as it does not provide me with a code.

HELP ME

1 réponse

MPMP10 Posted messages 46993 Registration date   Status Membre Last intervention   18 844
 

Hello,

This is a recurring question on the forum, there's nothing we can do here, you'll need to address this with the help available on Instagram support, and for your information, there is no miracle solution in this area.

However, politeness is still current here on the forum in 2024!


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