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My motherboard no longer recognizes my M.2 SSD.

Seize_1632 Posted messages 12 Status Member -  
Seize_1632 Posted messages 12 Status Member -

Hello,

I’m taking the liberty of asking a question on this forum because I haven’t found anything conclusive about it on the internet.

I bought a computer about 4 years ago (ASUS TUF H310M Plus Gaming R2.0 motherboard), and I installed an M2 SSD (PNY CS3030) at least 2 years ago.
I’ve never had any issues with this SSD, except for the fact that on the day of installation, I had to go into the settings to detect it as storage space.
I have been using this SSD as my main drive for faster boot-up.

However, a few days ago (when everything was fine the day before), my computer displayed an error message telling me to change the boot device. I went into the BIOS and the SSD was no longer listed.
I took the PC apart, unplugged and re-plugged everything, but no change. I modified the BIOS settings extensively, but still nothing.
I was able to use another PC to check if the problem was with the SSD, but it was detected there, so it’s probably related to the connection between the drive and the motherboard.

I also reset the BIOS settings, but I’m not sure if it’s due to a software update. (Maybe I should remove the CMOS battery, but I’m afraid nothing will change)

What solutions are available to me? What can I check?

Thank you in advance for your responses.

6 answers

  1.
    epango Posted messages 37195 Registration date   Status Member Last intervention   Ambassador 4 270
     

    Hi,

    If your SSD is recognized on another PC, it might be your motherboard that's having an issue and not the SSD.

    2
    1. Seize_1632 Posted messages 12 Status Member
       

      Yes, I imagine so, but she wouldn't have jumped without reason all of a sudden, would she?

      0
  2. Winux
     

    Hello,

    Does the other storage work?

    If you reinstall Windows, be aware that it will still be dependent on the first storage for booting, and an SSD is not a hard drive contrary to the kind of familiarity that people have and creates misunderstandings for newcomers.

    I would advise using a live USB to diagnose the storage devices.

    1
    1. Seize_1632 Posted messages 12 Status Member
       

      Yes, sorry, I meant SSD

      The HDD in SATA works perfectly

      Should I use another operating system to check? That seems quite complicated, do you have a tutorial or something like that handy? ????

      0
    2. Winux > Seize_1632 Posted messages 12 Status Member
       

      Look on YouTube or the Malekal site for Hireen's boot CD or Malekal Live and use a simple USB stick; you'll see that once you understand, it's very simple.

      1
    3. Seize_1632 Posted messages 12 Status Member > Winux
       

      I'll take a look at that, thanks! I'll let you know if the storage is recognized.

      0
    4. Winux > Seize_1632 Posted messages 12 Status Member
       

      It is especially important that it is in good health under crystaldiskinfo for example,

      you will find plenty of diagnostic applications on these liveUSBs.

      0
    5. Winux > Seize_1632 Posted messages 12 Status Member
       

      If the HDD is failing, it's a bad idea; on the other hand, a 16 or 32 GB USB key costs almost nothing and is more than useful.

      1
  3. fabul Posted messages 42203 Registration date   Status Moderator Last intervention   6 071
     

    Good evening,

    From another PC you can download the Hiren's Boot CD PE (WinPE) ISO file

    https://www.hirensbootcd.org/download/

    And Rufus

    https://rufus.ie/fr/

    Create a bootable USB drive of Hiren's Boot CD PE using Rufus

    Boot from it by using the PC's Boot Menu key

    You can search on Google "[Brand Model] Boot Menu Key"

    Use (In Hiren's Diagnostics) CrystalDiskInfo and check if the SSD is detected as Good.

    Copy data if possible (Copy>Paste = Copy>Paste)

    If not recognized in Hiren’s,

    A Clear CMOS might help (Unless there is an SSD or motherboard issue)

    Often the manual indicates how.

    1. Disconnect the power supply.

    2. Remove the CR2032 battery

    3. Check if you have a jumper on pins labeled CLR_CMOS or CLRTC

    If it is there with 3 pins, move it to the other pins  X X O >  O X X  for at least 10 seconds.

    If you don't have it, just short the two pins with a screwdriver for at least 10 seconds.

    Sometimes shorting the two contacts of the battery holder can do the same thing.

    4. Put the jumper back as it was before, or stop shorting.

    5. Reinsert the battery.

    6. Reconnect the power supply.

    7. Boot the PC.

    1
    1. Seize_1632 Posted messages 12 Status Member
       

      Hello fabul, thank you very much for your message, sorry for the delayed response I had some issues.

      I'm getting a bad health status of 100% on my SSD (it shows available spare capacity has fallen below the threshold and media has been placed in read-only mode in addition to a critical warning and available spare in red) and a Good status on the HDD.

      What can I do (I've already tried to install Windows on the HDD but it doesn't work and I get a warning message when it's connected during startup)? I believe my SSD is still under warranty, should I get a refund? Or is it still recoverable?

      I was able to recover the important data from the HDD, I'll probably format it to reinstall Windows on it (I assume that's what I need to do)

      Thank you in advance for your response!

      0
    2. fabul Posted messages 42203 Registration date   Status Moderator Last intervention   6 071 > Seize_1632 Posted messages 12 Status Member
       

      The SSD is bad and has gone into read-only mode.

      So nothing more is possible than recovering the data.

      Plus, I wouldn't send back drives with personal data if sensitive data could be stolen, especially if you can't even wipe them due to read-only mode :/

      It should be destroyed and replaced.

      1
    3. Seize_1632 Posted messages 12 Status Member > fabul Posted messages 42203 Registration date   Status Moderator Last intervention  
       

      How can I recover the important data? I still can't find it on this PC.

      Is it therefore impossible to format the drive to delete everything?

      0
    4. fabul Posted messages 42203 Registration date   Status Moderator Last intervention   6 071 > Seize_1632 Posted messages 12 Status Member
       

      It may be possible to place it in an external casing.

      It might be possible to read the data (I can't guarantee anything).

      It's impossible to erase since it's impossible to write on it.

      1
    5. fabul Posted messages 42203 Registration date   Status Moderator Last intervention   6 071 > Seize_1632 Posted messages 12 Status Member
       

      Formatting deletes everything, and an HDD is slower.

      I would prefer to buy an SSD to replace the original, even though it is not impossible.

      To reinstall Windows,

      From another PC, use the MediaCreationTool to download a Windows 10 ISO file (for another PC). Or for Windows 11, if compatible, it can be downloaded directly to create a USB stick of 8GB or more to upgrade, repair, or install Windows.

      Windows 10
      https://www.microsoft.com/fr-fr/software-download/windows10/

      Windows 11
      https://www.microsoft.com/fr-fr/software-download/windows11

      When you have the Windows ISO file, you can create a Bootable USB stick with Rufus.

      https://rufus.ie/fr/

      If the PC is old, you need to create the USB in MBR mode.

      If it is recent (Windows 8 or higher), use GPT mode for EFI.

      Boot from it using the PC's Boot Menu key.

      You can search Google for "[Brand Model] Boot Menu Key".

      Choose "Custom Installation" (Not upgrade).

      It is not necessary to format if there is space; if there is data, it will be found in a Windows.old folder (which will automatically delete itself after 10 days).

      Install on the same partition, or alternatively, delete all system partitions and create a new one (this deletes the data).

      1
  4. NonoM45 Posted messages 1030 Registration date   Status Member Last intervention   3
     

    Hello,

    I am surprised, here is what is stated in the user manual

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    1. flo88 Posted messages 28508 Registration date   Status Contributor Last intervention   5 176
       

      There is nothing abnormal; this deactivation of certain SATA ports due to an M.2 SATA is common on entry-level motherboards, as it is due to the motherboard bus not allowing the simultaneous management of all ports.

      2
    2. Seize_1632 Posted messages 12 Status Member
       

      Until today, it hasn't been a problem, I don't use this SATA port anyway.

      0
  6. epango Posted messages 37195 Registration date   Status Member Last intervention   Ambassador 4 270
     

    The problem is that the SSD is no longer recognized in the BIOS of his PC, so a bootable USB drive won't help. Apparently, he hasn't yet done a Clear CMOS or removed the CMOS battery for a moment. He can still try to see if the SSD will be recognized again.

    0
    1. fabul Posted messages 42203 Registration date   Status Moderator Last intervention   6 071
       

      Hello,

      I'm saying this in case the Windows Boot Manager is not recognized, hence the thought that it is not recognized, if it were a problem with Windows.

      Otherwise, we haven't seen where it should have been and wasn't recognized in the BIOS.

      The Clear CMOS could help.

      0
  7. epango Posted messages 37195 Registration date   Status Member Last intervention   Ambassador 4 270
     

    "
    Otherwise, we didn't see where it should have been and it wasn't recognized in the BIOS."

    Yes, he said: "I went into the BIOS and the SSD was no longer there."

    0
    1. fabul Posted messages 42203 Registration date   Status Moderator Last intervention   6 071
       

      The BIOS may be faulty, or the SSD may be dead.

      It can also be checked in an external USB enclosure for the correct type of SSD.

      0