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Cannot print with HP Deskjet 3700 from PC

ClemTony -  
billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention   -

Hello,

Due to connectivity issues (1 month without internet), I had to reconfigure my HP DeskJet 3700 All-in-One printer.

Since then, I can't print even though the HP Smart app shows the status as "ready" and the ink levels. I choose to print a document, and the printer does not appear.

When I go to the printers section on the PC, the list of printers shows up and it is marked as "driver unavailable," and when I click on manage, it only offers me the scanner settings.

What I don’t understand is that I can print from my smartphone.

Does anyone have an idea on how to connect the printer to the PC please?


1 answer

  1.
    billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention   6 152
     

    hi

    do this:

    turn off your printer

    unplug it from the PC

    uninstall your printer with Revo Uninstaller in advanced mode (free version) ==> click here

    download the driver for your printer and install it ==> click here

    PS: make sure to select your OS (W10/W11) in 32 or 64 bits

    take this one ==> Full installation software and driver / basic - Supports only printing and scanning features (3)

    if you have any questions...

    @+

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