Screen command parameters not available

Hello,

 I have just acquired a Sony 4K Bravia KD-55X75WL TV (2023)...

Since it is still under warranty (2 years), use Sony's customer service.

Hello,

Who provides the image? I believe that any external device enforces the image format...

And therefore, change is not possible.

It's very difficult to catch a black cat in a dark room.
Especially when it's not there...

Hello, still no explanations to give me?

Surprising, isn't it Sony?

What surprises me is that I didn't have this problem with my previous TVs.

I'll be patient.

Do you have one or more external devices that provide the image?

If so, unplug them and check if the image formats (4/3, 16/9, zoom, etc.) are still unavailable in the "screen command".

It's very hard to catch a black cat in a dark room.
Especially when it's not there...

Hello and thank you very much for your time.

Yes, that's right, the problem does come from the external devices. I just unplugged my decoder and indeed the screen control function is available.

The function is available with the image coming from my PC.

Okay, is it now possible to change the signal coming from the decoder?

Thank you.

PS / What's strange is that with all my previous TVs, the problem didn't exist; the only difference was the TVs were Samsung.

In fact, the screen command and automatic display functions are set to 4:3, and on multiple channels since it's in 4:3 my image is smaller with black bars on each side; I would have liked to be able to select 16:9.

Model of my decoder

V7 Android Wi-Fi (4K Ultra HD/HDR)

Proximus Belgium

Here's what I found at Proximus

Excerpt from: https://www.proximus.be/support/fr/id_sfaqr_tv_format/particuliers/support/television/utiliser-pickx/changer-les-parametres/16-9-ou-4-3-adapter-le-format-d-image-en-fonction-de-votre-ecran-de-television.html

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It's very difficult to catch a black cat in a dark room.
Especially when it's not there...

Yes, that's it, as soon as I reconnect the decoder, the function is no longer available.

Before contacting you, I had already consulted this article from Proximus, but in the settings of my decoder under "system" "display," I only have the game mode enabled and nothing about 4/3 or 16/9 display. I reset it, but there was no change.

I just found this?

"Yes, that's it, as soon as I reconnect the decoder, the function is no longer available"

The image format function is unavailable when the decoder is connected, I know that.

My suggestion was to see if, with the decoder unplugged, the television is indeed set to 16:9. If not, switch to 16:9 and reconnect the decoder to see if it's the one imposing the 4:3 format.

Have you tried?

As for the V7 decoder, I can't find any more information on using this decoder..

You say: "in the settings of my decoder "system" "display" " that there is no choice for the image format, but it should be found under Settings > System > Image .

Contact Proximus customer service if this choice really does not exist on your decoder..

Okay, I just tried again and it's definitely the decoder that imposes 4/3 ??

I think we have covered everything, I'll contact the Proximus technical service.

Thank you very much for your time.

I will keep you updated on the next steps, this might help other people on the forum.

Best regards

Well, I contacted Proximus and the decoder has nothing to do with it after all.

On this Sony model,

as soon as you switch to external inputs (HDMI..), this function is no longer available... Same on Netflix!

So, no possibility to zoom, regardless of the type of signal?

To check, I connected an external drive via USB and the 16/9, 4/3, and zoom functions are indeed enabled and accessible.

It's surprising for a TV at this price, and what's the point of buying a 165 cm if you can't have full screen!!!

So that's the explanation.

Thanks again for your time.

Hello

The TV remote has a button [format] or [p.size]

Check in "Screen Settings" (if accessible) that you have

• Auto Wide = ON
• Auto Display Area = ON

See this

https://www.sony.fr/electronics/support/articles/00031431#Auto_Modes

Very difficult to catch a black cat in a dark room.
Especially when it's not there...

Yes, the problem is that you need to disable automatic display and Auto wide and set it manually to off, but I don't have access.

Auto wide stuck on automatic

Display zone stuck on automatic

Hello again

I just tried again this time with no access to the wide mode with the decoder turned off, pfff what a headache.

A little while ago, Sony support intervened remotely but was not able to solve it either. My case has been transferred to the technical service.

According to them, it could be due to the decoder's signal but Proximus says it has nothing to do with it.....pffff

So I'm waiting for confirmation from Sony: decoder problem? or TV?

I'm trying something else; I connected my PC via HDMI to my TV and watched a movie.

And surprise, I have access to the wide mode and its functions.

So I'm certain it's not the television, so is it the decoder?

Hello again

I'm still waiting for a response from Sony, I just saw this

https://www.sony.fr/electronics/support/televisions-projectors/articles/00204640

Have a good day

Hello

Yes, we are coming back to your initial response.

The problem with the V7 is that there is no access to the image settings function 16/9 4/3

(incorrect information from Proximus)

My docking station connects via USB with an external hard drive, and when I watch a movie, the 4/3, 16/9, and zoom functions are available on the TV, and the same for the PC connected via HDMI to the TV, the functions are also available.

It is indeed the decoder that is causing the problem, so I don't see a solution?

The exchange will be useless; it's a specific problem with V7. I have to revert to V6 or V5c, I have made the request.

Thank you again for your time.