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Excel 2019 - Windows 11 - unable to save a file

Thebazaar -  
 Thebazaar -

Hello,

I just changed my laptop. It's running on Windows 11. I installed my Office 2019 suite for which I have an original activation key.

All of my Office suite works except for Excel. In fact, I can sometimes open an Excel document. The problem arises when I try to save it. I go to save as, and at that moment, I'm unable to select a place to save it. Clicking on "Desktop" for example doesn't work. The save dialog doesn't come up. Sometimes, the document just closes without warning.

When this happens, I'm first unable to reopen a new Excel page. It closes automatically unless I open it in safe mode. At that point, it works, the page opens, but I still have the same saving issue.

I have gone through the solutions offered on Google by Microsoft, and nothing works.

Do you have any idea what might be wrong?
Thank you very much

5 answers

  1.
    danielc0 Posted messages 2198 Registration date   Status Member Last intervention   287
     

    Hello,

    Click on File, Options, Add-ins, Excel Add-ins, Go. Disable all add-ins. Close and reopen Excel while reactivating one add-in. Close and reopen Excel. Repeat the process until the problem reappears. The last reactivated add-in will be the one causing the issue. If the problem persists, do the same with the COM add-ins.

    Daniel

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  2. Thebazaar
     

    Thank you for your response.

    However, I have no active add-ons either in the add-ons or in the COM add-ons.

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    1. brucine Posted messages 25005 Registration date   Status Member Last intervention   4 181
       

      Hello,

      Depending on the activation method of Office 2019 and how it is managed, if it is a single license, it cannot be activated on one PC if it has not been deactivated on the other, for example through the linked Microsoft account, which could explain the issue.

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  3. Thebazaar
     

    I have installed and reinstalled several times and I still have the same problem. As Leon_Blum said, it remains strange that Excel is the only one affected by this inability to save and these unexpected closures.

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  4. danielc0 Posted messages 2198 Registration date   Status Member Last intervention   287
     

    Hello everyone,

    In the address bar of the File Manager, enter "%appdata%" (without the quotes). Navigate to the folder:

    C:\Users\USERNAME\AppData\Roaming\Microsoft\Excel\XLSTART

    If the folder is not empty, move the files to another folder and test.

    Daniel

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  6. Thebazaar
     

    Thank you very much for the support. It looks like it's working for now!

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