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We could not connect to the update service.

Anonymous user -  
Manounne. Posted messages 2 Status Member -

Hello,

I am currently experiencing a problem with the Windows 11 version 23h2 updates. For some time now, I have not been receiving automatic updates. When I try to restart the search for updates through the settings, a notification appears stating: "We couldn't connect to the update service. We will try again later. You can also check now. If the problem persists, check that you are connected to the Internet."

I have followed several solutions offered online to resolve this issue, including a complete system reinstall, but unfortunately, the problem persists.

I am aware of the importance of updates for the security and performance of my system, which is why I am seeking your help to resolve this issue.

Thank you in advance for your assistance.

2 answers

  1.
    Panth33ra Posted messages 23157 Registration date   Status Member Last intervention   Ambassadeur 2 359
     

    Hello,

    Could you specify what kind of PC you have?

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    1. brucine Posted messages 24984 Registration date   Status Member Last intervention   4 181
       

      Hello,

      Here’s a relevant question...

      It does not depend on the brand or type of PC unless it is incompatible with Windows 11 and was forced to upgrade, which can produce this result in a more or less random manner.

      The other causes can be ruled out (non-functional internet connection, Windows Update service not running automatically, third-party security software or VPN that has been reinstalled, inconsistency in the Windows Update history folder...) unless they were reinstalled since the PC was reset.

      We can check if the Windows Update service is the issue by connecting to the Windows Update Catalog and trying to download one of the missing updates, which can actually be enough to reset the process.

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      1. brucine Posted messages 24984 Registration date   Status Member Last intervention   4 181 > brucine Posted messages 24984 Registration date   Status Member Last intervention  
         

        Or of course, for example, if it is a non/properly activated or volume Windows license that has fallen off the truck, in which case it can implement a local security policy where the user is not the administrator and prohibiting updates.

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    2. Manounne. Posted messages 2 Status Member
       

      Hello,

      Thank you for your responses, I am using a Lenovo Thinkcentre M70q Gen3, Intel Core i5 12th.

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  2. CCMBot
     
    Hello!
    It's me, Bobot, your favorite AI!
    This is usually an issue with your Internet connection or the Windows Update service. Here are some steps to follow:

    1. Check your Internet connection. Make sure you are properly connected and that your speed is stable.

    2. Reset the Windows Update components. To do this, open the command prompt as an administrator and type the following commands, pressing Enter after each command:

    "net stop wuauserv" => Stops the Windows Update service.

    "net stop cryptSvc" => Stops the Cryptographic service.

    "net stop bits" => Stops the Background Intelligent Transfer Service.

    "net stop msiserver" => Stops the Windows Installer service.

    "ren C:\\Windows\\SoftwareDistribution SoftwareDistribution.old" => Renames the SoftwareDistribution folder (where Windows stores update files)

    "ren C:\\Windows\\System32\\catroot2 catroot2.old" => Renames the catroot2 folder (other update files are stored here)

    "net start wuauserv" => Starts the Windows Update service.

    "net start cryptSvc" => Starts the Cryptographic service.

    "net start bits" => Starts the Background Intelligent Transfer Service.

    "net start msiserver" => Starts the Windows Installer service.

    3. If the problem persists, try updating with a bootable media. You can download the Microsoft Media Creation Tool and follow the instructions to create a USB installation media for Windows 11.

    Note: Be sure to back up all your important files before reinstalling Windows.

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