My Switch still won't turn on |:(

CraftPika98 Posted messages 203 Registration date   Status Membre Last intervention   -  
CraftPika98 Posted messages 203 Registration date   Status Membre Last intervention   -

Good evening, does anyone have an answer to this problem:

https://forums.commentcamarche.net/forum/affich-37697605-ma-nintendo-switch-ne-s-allume-plus-ecran-noir

It turned off suddenly when my little brother was watching YouTube on it (he remembered it earlier)

And if a moderator could pin this topic so it doesn’t get lost in the infinite space of the forum that would be cool :)

Thank you for your replies

PS: I created this topic because I thought the other one was closed (even the comments) but that’s not the case


Pika... Ka. Chu! Pikachu? Pikachu Kachu. Chu. Pikachu!!! Pika... CHU!!! Pi hi hi
In the word courage there is squash: cour(a)ge

6 réponses

georges97 Posted messages 14513 Registration date   Status Contributeur Last intervention   2 899
 

Good evening,

You have been advised to seek assistance from Nintendo's customer service, which cannot be done remotely through a forum, rather than opening a duplicate while waiting for a miracle solution for this electrical problem that seems unrelated to YouTube.

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CraftPika98 Posted messages 203 Registration date   Status Membre Last intervention  
 

Thank you for your very quick response :)

I wanted to use this solution as a last resort.

I already said that I opened a duplicate because I thought the other one was closed; otherwise, I wouldn't have done it, I would have directly replied to the initial topic.

For YouTube, it might be a software issue, but I would be surprised since I tried several methods to turn it back on.

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CraftPika98 Posted messages 203 Registration date   Status Membre Last intervention  
 

I think I've found the issue

It seems to be a problem with a M92T36 or P13 chip

I ordered them and I'll see if it makes a difference


Pika... Ka. Chu! Pikachu? Pikachu Kachu. Chu. Pikachu!!! Pika... CHU!!! Pi hi hi
In the word courage, there is "courge": cour(a)ge

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CraftPika98 Posted messages 203 Registration date   Status Membre Last intervention  
 

I replaced the M92T36 and P13 USB chips: now it turns on but shows error code 2101-0001 and I can't enter safe mode. What does it mean?


Pika... Ka. Chu! Pikachu? Pikachu Kachu. Chu. Pikachu!!! Pika... CHU!!! Pi hi hi
In the word courage, there is courge: cour(a)ge

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CraftPika98 Posted messages 203 Registration date   Status Membre Last intervention  
 

So it doesn't charge anymore either, so I think I might have soldered the chip poorly or I didn't clean the flux with isopropyl alcohol. What do you think?


Pika... Ka. Chu! Pikachu? Pikachu Kachu. Chu. Pikachu!!! Pika... CHU!!! Pi hi hi
In the word courage, there is a squash: cour(a)ge

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CraftPika98 Posted messages 203 Registration date   Status Membre Last intervention  
 
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Kiilla Posted messages 768 Status Membre 309
 

Hello,

I had the same problem with my daughter's Switch. She turns it on to go on YouTube, I believe, and the console suddenly goes black. It wouldn't respond at all, impossible to turn it back on, so I charged it just in case, but nothing happened. I removed the game cartridge, still nothing.

What I did that fixed it was to press the button to turn on the Switch multiple times—press, release, press, and so on. After a while, the console turned back on, and since then there have been no more problems. I hope this can help you.

Best regards.

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CraftPika98 Posted messages 203 Registration date   Status Membre Last intervention  
 

Thank you for your reply, but for me, it's a chip issue.

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Kiilla Posted messages 768 Status Membre 309 > CraftPika98 Posted messages 203 Registration date   Status Membre Last intervention  
 

Hello,

In your comment, you think it's a chip issue, but you're not 100% sure because the problem persists. If it were really the chip, the issue would have been resolved since you changed the chip.

Instead of wasting money and time for nothing, I advise you to send it back to customer service if it is still under warranty; they will take care of it.

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Kiilla Posted messages 768 Status Membre 309 > CraftPika98 Posted messages 203 Registration date   Status Membre Last intervention  
 

It's not me who gave a -1, I never do that and it doesn't serve any purpose, that's my point of view.

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CraftPika98 Posted messages 203 Registration date   Status Membre Last intervention   > Kiilla Posted messages 768 Status Membre
 

I know it's useless (except for pissing me off)

Thanks anyway

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CraftPika98 Posted messages 203 Registration date   Status Membre Last intervention   > Kiilla Posted messages 768 Status Membre
 

What makes me think that the chip is the problem is that when I removed it, the switch started up again. The problem is that I don't know if it's this chip or another one.

Currently, I'm looking for a repair shop.

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CraftPika98 Posted messages 203 Registration date   Status Membre Last intervention  
 

If I take my Switch for repair and they need to replace it/change the motherboard, what will happen to my data?


Pika... Ka. Chu! Pikachu? Pikachu Kachu. Chu. Pikachu!!! Pika... CHU!!! Pi hi hi
In the word courage, there is squash: cour(a)ge

0
Kiilla Posted messages 768 Status Membre 309
 

I'm not 100% sure, but I think that the backups are saved

on Nintendo's cloud servers. I believe you just need to be logged into your profile and

download the backups from the cloud servers to the Switch to

retrieve them.

On my PS5, that's what I did. When I had to reset my PS5, I

would download my backups from Sony's cloud servers to my PS5, and I

would retrieve my backups.

So I think that, with Nintendo, it should be the same thing.

If not, call Nintendo's customer service and ask them how to retrieve your

backups.

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CraftPika98 Posted messages 203 Registration date   Status Membre Last intervention   > Kiilla Posted messages 768 Status Membre
 

Actually, I was able to recover some of them but not others

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