MoneyGram account

Lilou18000 Posted messages 2 Status Member -  
MPMP10 Posted messages 47351 Registration date   Status Member Last intervention   -

Hello,

Could someone tell me how to delete a MoneyGram account or the transactions that appear there?

Because when filling out the online deletion form, they did not agree to do it.

And over the phone, the customer service doesn't help much either

Thank you


1 answer

  1. MPMP10 Posted messages 47351 Registration date   Status Member Last intervention   18 966
     

    Hello,

    Try instead to discuss this with the CNIL. They will surely be more competent in this area to guide you on what is possible or not.

    The right to erasure: delete your data online

    https://cnil.fr/fr/comprendre-mes-droits/le-droit-leffacement-supprimer-vos-donnees-en-ligne

     What is the “right to be forgotten”? expand_more The right to be forgotten (also known as the “right to erasure”) allows individuals to request that their data be removed from MoneyGram systems. This right applies only in the following circumstances: The organization no longer needs your data for the original reason it collected or used them; You initially gave the organization consent to use your data, but you have withdrawn your consent since; You opposed the use of your data and your interests outweigh those of the organization using them; You opposed the use of your data for direct marketing purposes; The organization collected or used your data illegally; The organization is legally required to erase your data; The data were collected for an online service while you were a minor. However, MoneyGram has the right to refuse to erase your data in the following cases: The company is legally obliged to retain your data, for example, to comply with financial or other regulations; The company is performing an task of public interest; MoneyGram can prove that your interests do not outweigh the legitimate interests of the company; or Retaining your data is necessary to establish, exercise or defend legal claims.

    https://www.moneygram.com/mgo/fr/fr/help/faq/envoyer-de-largent/

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    1. Lilou18000 Posted messages 2 Status Member
       

      Hello

      Thank you for your response

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      1. MPMP10 Posted messages 47351 Registration date   Status Member Last intervention   18 966 > Lilou18000 Posted messages 2 Status Member
         

        You're welcome.

        Best of luck.

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