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Problem downloading the whatsapp app for pc

superkimy60 Posted messages 28 Registration date   Status Membre Last intervention   -  
superkimy60 Posted messages 28 Registration date   Status Membre Last intervention   -

Hello, I changed my hard drive to an SSD and when I go to the Microsoft Store to download the WhatsApp PC app, the "install" button is grayed out and a message tells me that I already have this app even though I don't have it on this SSD. However, I deleted my old computer from the Microsoft site, I tried to download the app from somewhere other than the store but when I run the setup I get a message saying "you will be redirected to the Microsoft Store," which happens, and the installation doesn't proceed. If anyone has a solution, thank you in advance.

7 réponses

Réponse 1 / 7
bazfile Posted messages 58439 Registration date   Status Modérateur Last intervention   20 245
 

Hello.

Reset the Microsoft Store.

bazfile
Moderator/Security Contributor.
a hello, a response, a thank you are always appreciated.
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Réponse 2 / 7
superkimy60 Posted messages 28 Registration date   Status Membre Last intervention  
 

I just did it and it doesn't change anything, thanks anyway.
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Réponse 3 / 7
bazfile Posted messages 58439 Registration date   Status Modérateur Last intervention   20 245
 

Check on your phone if your PC is connected, open WhatsApp, then settings, then connected devices.

bazfile
Moderator/Security Contributor.
A hello, a reply, a thank you are always appreciated.
0
Réponse 4 / 7
superkimy60 Posted messages 28 Registration date   Status Membre Last intervention  
 

I just disconnected everything, but install is still grayed out in the store, thanks.
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bazfile Posted messages 58439 Registration date   Status Modérateur Last intervention   20 245
 

Check if it's not among your installed programs.

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Réponse 5 / 7
superkimy60 Posted messages 28 Registration date   Status Membre Last intervention  
 

Not installed, on my old drive it was installed in windowsapps but here there isn't even a windowsapps folder on my SSD and I've checked in program and program x86 there is no whatsapp.
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bazfile Posted messages 58439 Registration date   Status Modérateur Last intervention   20 245
 

It's not in the program and program x 86 but in the installed applications that you need to go.

Did you clone your old disk to the SSD or did you do a clean installation of Windows?

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Réponse 6 / 7
superkimy60 Posted messages 28 Registration date   Status Membre Last intervention  
 

It's not there either in the apps.
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bazfile Posted messages 58439 Registration date   Status Modérateur Last intervention   20 245
 

You didn't answer my question.

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Réponse 7 / 7
superkimy60 Posted messages 28 Registration date   Status Membre Last intervention  
 

Oh no, installing a new Windows 10, excuse me.
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