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Problem downloading the whatsapp app for pc

superkimy60 Posted messages 28 Registration date   Status Member Last intervention   -  
superkimy60 Posted messages 28 Registration date   Status Member Last intervention   -

Hello, I changed my hard drive to an SSD and when I go to the Microsoft Store to download the WhatsApp PC app, the "install" button is grayed out and a message tells me that I already have this app even though I don't have it on this SSD. However, I deleted my old computer from the Microsoft site, I tried to download the app from somewhere other than the store but when I run the setup I get a message saying "you will be redirected to the Microsoft Store," which happens, and the installation doesn't proceed. If anyone has a solution, thank you in advance.

7 answers

  1.
    bazfile Posted messages 58529 Registration date   Status Moderator Last intervention   20 283
     

    Hello.

    Reset the Microsoft Store.

    bazfile
    Moderator/Security Contributor.
    a hello, a response, a thank you are always appreciated.

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  2. superkimy60 Posted messages 28 Registration date   Status Member Last intervention  
     

    I just did it and it doesn't change anything, thanks anyway.

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  3. bazfile Posted messages 58529 Registration date   Status Moderator Last intervention   20 283
     

    Check on your phone if your PC is connected, open WhatsApp, then settings, then connected devices.

    bazfile
    Moderator/Security Contributor.
    A hello, a reply, a thank you are always appreciated.

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  4. superkimy60 Posted messages 28 Registration date   Status Member Last intervention  
     

    I just disconnected everything, but install is still grayed out in the store, thanks.

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    1. bazfile Posted messages 58529 Registration date   Status Moderator Last intervention   20 283
       

      Check if it's not among your installed programs.

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  6. superkimy60 Posted messages 28 Registration date   Status Member Last intervention  
     

    Not installed, on my old drive it was installed in windowsapps but here there isn't even a windowsapps folder on my SSD and I've checked in program and program x86 there is no whatsapp.

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    1. bazfile Posted messages 58529 Registration date   Status Moderator Last intervention   20 283
       

      It's not in the program and program x 86 but in the installed applications that you need to go.

      Did you clone your old disk to the SSD or did you do a clean installation of Windows?

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  7. superkimy60 Posted messages 28 Registration date   Status Member Last intervention  
     

    It's not there either in the apps.

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    1. bazfile Posted messages 58529 Registration date   Status Moderator Last intervention   20 283
       

      You didn't answer my question.

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  8. superkimy60 Posted messages 28 Registration date   Status Member Last intervention  
     

    Oh no, installing a new Windows 10, excuse me.

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