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Headphones Issue

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riviere60 Posted messages 6 Status Member -  
bazfile Posted messages 58517 Registration date   Status Moderator Last intervention   -

Hello,

I recently bought the BX 29 wireless earbuds that I use via Bluetooth with my Galaxy A40 smartphone.

I paired my devices successfully, and for about a month, I listened to music outside without any issues. Everything was fine.

Suddenly, as soon as I connect my earbuds (confirmation of connection in my ear), the music cuts out instantly.

I've tried everything—turning Bluetooth off and on, etc.—but nothing works.

Thank you for your help.

1 answer

  1.
    bazfile Posted messages 58517 Registration date   Status Moderator Last intervention   20 278
     

    Hello.

    The earphones being under warranty ===> return to customer service.

    bazfile
    Moderator/Security Contributor.
    A hello, a response, a thank you are always appreciated.

    0
    1. riviere60 Posted messages 6 Status Member
       

      Thank you,

      Do you think it comes from the headphones?

      When I activate Bluetooth, my headphones indicate connected, so I deduce that the sound is working, except that at the same time it cuts off the music.

      0
      1. bazfile Posted messages 58517 Registration date   Status Moderator Last intervention   20 278 > riviere60 Posted messages 6 Status Member
         

        Without having the headphones in hand, it's difficult to make a diagnosis from a distance; take advantage of the warranty and check with customer service.

        You can also try on another phone; if it works, then the settings of your phone are the issue.

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    2. riviere60
       

      OK.

      I'll take a look at that.

      I'll lean more towards phone settings, but I can't see it.

      Thank you.

      0
    3. riviere60
       

      I just found the reason.

      In fact, it was due to the sound on the headphones, which for some reason I don’t know was at zero, even though I hadn’t touched anything.

      I apologize for this inconvenience.

      Problem solved.

      Thank you.

      1
      1. bazfile Posted messages 58517 Registration date   Status Moderator Last intervention   20 278 > riviere60
         

        Fortunately, it was just a bad setting.

        Thank you for the feedback.

        See you on CCM.

        1