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Portable screen not detected

Julesbell Posted messages 3 Status Member -  
flo88 Posted messages 28484 Registration date   Status Contributor Last intervention   -

Hello,

I just bought a new computer (ASUS VivoBook 14 P1404ZA-EB459X) and I can't detect my second portable screen (ARZOPA S1 Table).

Connection: USB-C to USB-C cable.

The graphics card is not detected (only one shows up).

I have tried most of the troubleshooting steps I found on Google, but nothing works.

The screen and cable work on my old computer.

Please, do you have a solution?

Thank you.

3 answers

  1.
    flo88 Posted messages 28484 Registration date   Status Contributor Last intervention   Ambassadeur 5 168
     

    Hello

    Attention, not all devices equipped with a USB-C are compatible with video/audio output, which is probably the case for one or the other here.

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    1. Julesbell Posted messages 3 Status Member
       

      Thanks Flo, do you recommend I try another cable?

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  2. flo88 Posted messages 28484 Registration date   Status Contributor Last intervention   Ambassadeur 5 168
     

    Yes, you need to comply with what is defined by the manufacturer of your screen:

    When you connect a laptop/PC with an HDMI port, you must use a Mini HDMI to HDMI cable to connect the monitor and your device

    Included with your tablet screen:

    • 1 x Mini HDMI to HDMI cable

    You need to connect this adapter on the tablet side and plug it in HDMI on the Asus laptop (it has an HDMI output)

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    1. Julesbell Posted messages 3 Status Member
       

      Hello Flo,

      I just tried with the HDMI to mini HDMI and still nothing...

      Do you have another solution?

      Thanks

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  3. flo88 Posted messages 28484 Registration date   Status Contributor Last intervention   Ambassadeur 5 168
     

    Well, I can't see anything anymore....

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