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Portable screen not detected

Julesbell Posted messages 3 Status Membre -  
flo88 Posted messages 28659 Registration date   Status Contributeur Last intervention   -

Hello,

I just bought a new computer (ASUS VivoBook 14 P1404ZA-EB459X) and I can't detect my second portable screen (ARZOPA S1 Table).

Connection: USB-C to USB-C cable.

The graphics card is not detected (only one shows up).

I have tried most of the troubleshooting steps I found on Google, but nothing works.

The screen and cable work on my old computer.

Please, do you have a solution?

Thank you.

3 réponses

Réponse 1 / 3
flo88 Posted messages 28659 Registration date   Status Contributeur Last intervention   Ambassadeur 5 158
 

Hello

Attention, not all devices equipped with a USB-C are compatible with video/audio output, which is probably the case for one or the other here.

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Julesbell Posted messages 3 Status Membre
 

Thanks Flo, do you recommend I try another cable?

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Réponse 2 / 3
flo88 Posted messages 28659 Registration date   Status Contributeur Last intervention   Ambassadeur 5 158
 

Yes, you need to comply with what is defined by the manufacturer of your screen:

When you connect a laptop/PC with an HDMI port, you must use a Mini HDMI to HDMI cable to connect the monitor and your device

Included with your tablet screen:

  • 1 x Mini HDMI to HDMI cable

You need to connect this adapter on the tablet side and plug it in HDMI on the Asus laptop (it has an HDMI output)

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Julesbell Posted messages 3 Status Membre
 

Hello Flo,

I just tried with the HDMI to mini HDMI and still nothing...

Do you have another solution?

Thanks

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Réponse 3 / 3
flo88 Posted messages 28659 Registration date   Status Contributeur Last intervention   Ambassadeur 5 158
 

Well, I can't see anything anymore....

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