View original (French)

Why can't I delete a video call on Messenger?

Solved
CL -  
 Val -

Hello,

I can't seem to delete the record of a video call on Messenger.
I've tried deleting it, but it doesn’t go away.

Is end-to-end encryption the cause?

Thank you for your responses.


2 réponses

Réponse 1 / 2
Chantal_8969
 

I finally found it, so I'm posting the solution for the community: it was a contact with which the end-to-end encryption switch had been made, and therefore when the voice call is finished, you need to generate a "conversation" (a letter or a symbol is enough) and then you can cancel the conversation and the call disappears at the same time.
5
trululu
 

How do you "generate" a conversation?

8
Val
 

Thank you very much for the info, it works ????

1
Réponse 2 / 2
Val
 

it was a contact with which the end-to-end encryption switch had been made and so when the voice call is finished, it is necessary to generate a "conversation" (a letter or a sign is enough) and from then on we know how to cancel the conversation and the call disappears at the same time.
1