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Unable to display the DCIM of my Galaxy on my PC

SCHNEIDERJF -  
Pierr10 Posted messages 13775 Registration date   Status Modérateur Last intervention   -

With my Galaxy S5, I could access a window containing all the files on my mobile on the screens of my PCs (Asus and Mac).

With the A52s, Smartswitch is the only option... and while it is possible to back up and restore, it is impossible to open any specific file (the photo file, for example). Neither by cable nor by Wi-Fi...

I can't find any effective advice online! (Often the suggested actions use menus that don't appear on my devices)

Can anyone help me?

5 réponses

Réponse 1 / 5
baladur13 Posted messages 47547 Registration date   Status Modérateur Last intervention   14 372
 

Hello,

Have you tried using the file explorer?

It's very difficult to catch a black cat in a dark room.
Especially when it's not there...
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SCHNEIDERJF Posted messages 2 Status Membre
 

Hello,

The Galaxy is not recognized by the explorer (that would be too easy!!!)

I'm wondering if the new USB-C connection could be the problem??

(I have the cable that came with the phone: USB-C/USB2 (or 3?))

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SCHNEIDERJF Posted messages 2 Status Membre
 

Note: the cable is not physically at fault: the battery is charging...

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Réponse 2 / 5
T3chN0g3n Posted messages 5221 Registration date   Status Membre Last intervention   1 217
 

Hello,

You need to at least unlock your phone, and there should normally be a notification allowing you to choose the transfer mode.

Best regards.
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Réponse 3 / 5
baladur13 Posted messages 47547 Registration date   Status Modérateur Last intervention   14 372
 

Indeed, as long as file transfer is not allowed on the phone, the explorer sees nothing.

Very difficult to catch a black cat in a dark room.
Especially when it's not there...
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brucine Posted messages 24389 Registration date   Status Membre Last intervention   4 099
 

Hello,

On recent Android phones, a notification appears as soon as you connect the USB cable and asks for the action to be taken.

In older Android versions, you had to enable USB debugging in the developer mode of the phone and install the adb driver on the PC, the generic one is enough for almost all brands... except Samsung which has a specific Samsung adb driver, both of which can be easily found on the Internet.

It remains to be seen if Samsung has kept this feature for the new phones, in any case outside of the software interface, Smart Switch includes the driver in question.

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Réponse 4 / 5
glandu Posted messages 25500 Registration date   Status Contributeur Last intervention   4 086
 

Hello friends, I'm back to simply propose the basics, good luck

You connect your camera or phone to the USB port of the PC, and you find "on the left" USB drive in your directory tree USB drive, double click on it ‘Private’ a third double click on AVCHD for the video (or another format) then double click on BDMV finally you have stream it is the folder of your video files to transfer select and copy-paste into your "video" folder all these files to then place them on editing software you can test by clicking on a file ‘right button’ “open with” choose your viewer to watch it

For photos, it’s DCIM double click you have the folder containing the photos click finally and you have the photo files, select and copy-paste into your Photo folder

I did my best to detail the steps I hope it is understandable


"Donkeys change their minds, not fools"
remember to mark your message as "resolved" if it is the case
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T3chN0g3n Posted messages 5221 Registration date   Status Membre Last intervention   1 217
 

Hello,

We do not have the same understanding of "base"... His problem is not navigating through the structure of his phone, but simply connecting it properly so that it appears on Windows.

Best regards.

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glandu Posted messages 25500 Registration date   Status Contributeur Last intervention   4 086 > T3chN0g3n Posted messages 5221 Registration date   Status Membre Last intervention  
 

Hello, I also have a phone and I didn't have all these troubles connecting it, sorry for you. For convenience, I opted for a Google account and Google Photos.

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Réponse 5 / 5
Pierr10 Posted messages 13775 Registration date   Status Modérateur Last intervention   5 808
 

Good evening,

Currently, when you connect a recent Galaxy to a computer, the default option is file transfer. Therefore, there shouldn't normally be anything to do.

The smartphone is visible in Windows File Explorer with its internal memory and possibly the SD card.

If by chance the charging option is active, the smartphone remains visible, but Windows indicates that the folder is empty.

So I don’t really see what’s going on.

You might need to take a look in the Windows Device Manager (accessible by right-clicking on the Start button).

Normally, the Galaxy should be listed under Mobile devices.

What we conceive clearly,
and the words to express it come easily.
(Boileau)
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