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Camera not recognized by PC

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flo.h Posted messages 964 Status Member -  
flo.h Posted messages 964 Status Member -
Hello,

I have a new PC running Windows 8.
I installed the drivers for my camera, but when I plug it in, nothing happens. It is set to start automatically when connected to the PC.
When I put it on charge from the wall socket, nothing happens either.
The camera is a Samsung ES80.
What should I do?

Thank you in advance

Configuration: Windows 8 / Firefox 18.0

15 answers

  1.
    flo.h Posted messages 964 Status Member 98
     
    Yes, but the device works very well.
    I tried it on different USB ports, but it doesn't work either!
    1
    1. RaceGame Posted messages 4526 Registration date   Status Member Last intervention   555
       
      Hello

      Is there a memory card in the device? If so, and if the photos are on it, you can try directly from it!?

      That doesn't solve the problem but it circumvents it for the time being!
      0
  2. Corey57415 Posted messages 183 Status Member 23
     
    And did this device work on another PC before?
    0
  3. flo.h Posted messages 964 Status Member 98
     
    Yes, it was working on my desktop, I just tried again and it’s not working anymore either.
    I tried resetting the camera but nothing special happens.
    The camera works very well!
    0
  4. Corey57415 Posted messages 183 Status Member 23
     
    It must be the device then. Is it still under warranty?
    0
  6. flo.h Posted messages 964 Status Member 98
     
    Yes, there is a memory card.
    I will try to plug it into the PC.

    --> This works, but it doesn't actually solve the problem...
    0
  7. Corey57415 Posted messages 183 Status Member 23
     
    Well, if you live near your point of sale, go there, explain to them, and have them try it on their computer. Otherwise, have them give you a new one :).
    0
  8. flo.h Posted messages 964 Status Member 98
     
    Well, yes, I don't see what else I could do, but as for the idea of giving me a new one, I have my doubts... ^^
    0
  9. RaceGame Posted messages 4526 Registration date   Status Member Last intervention   555
     
    Could you try another USB cable?
    There are settings on the device for... Several transfer modes maybe!?

    I tried resetting the camera, but nothing special happens.
    Did you try and succeed?
    0
  10. Anonymous user
     
    Good evening, I have installed the drivers it is very possible that your driver or drive is not recognized by Windows 8, which is why your camera is not being detected; you need to update your driver, check with Samsung!
    0
  12. flo.h Posted messages 964 Status Member 98
     
    OK, I'll take a look at that, thank you very much.
    I would prefer a Belgian site to place an order (I am Belgian...).
    I will mark the post as resolved once I have found that, then ;-)

    Thanks again!!!
    0
  13. Corey57415 Posted messages 183 Status Member 23
     
    go to the store and get them to refund you the cable lol
    0
  14. flo.h Posted messages 964 Status Member 98
     
    That's not promising at all...
    0
  15. flo.h Posted messages 964 Status Member 98
     
    Cable changed --> it's working!
    0
  16. flo.h Posted messages 964 Status Member 98
     
    The update is done so the software is brand new.
    I don't have another cable to connect my camera to my PC, but other devices like USB keys, etc. are recognized by the PC.
    And when I plug it into the power to charge it, it doesn't charge either.
    As for the transfer mode, it's set to automatic; I tested it on "computer" but nothing happened either!!
    The worst part is that it worked two weeks ago (not on my Windows 8 PC, this is the first time I'm testing it on there).

    I just uninstalled the drivers and tried to reconnect the camera, but still nothing...
    -1
    1. RaceGame Posted messages 4526 Registration date   Status Member Last intervention   555
       
      And when I plug it into the outlet to charge it, it doesn't charge either.

      The cable is probably the cause of the problem.
      0